Complaints

This profile includes complaints for Stellantis Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stellantis Canada

  P.O. Box 1621 Windsor, ON N9A 4H6

• 

  Stellantis Canada

  1 Riverside Drive West Windsor, ON N9A 5K3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28, 2023, our 2022 Ram 3500 had a transmission failure with ***** km during a vacation in a remote location in *****, ****** with our 5th wheel travel trailer. The vehicle was towed to the nearest town, ******* **, 350 km away. We were told to wait at our campsite in ******************* until the vehicle was diagnosed and they would get back to us in a couple of days. We did not hear back from FCA Canada so we contacted two companies to have our 5th wheel trailer towed to Terrace and neither were able to for at least 5 days so we hired a fellow camper to tow our trailer to Terrace for $900. We managed to secure a campsite in Terrace near the dealership and were informed that the part was on back order and may not be available for 45 days. As this was not acceptable to us, we requested a new transmission and that was considered by FCA but eventually denied due to cost. The Regional Sales Manager was on vacation, so the parts procurement was delayed by a week due to this and as it turns out, no one could source the parts. We eventually contacted the dealer where we purchased the vehicle and they had the parts and agreed to ship them from ******* to Terrace. The truck was eventually repaired and we were back on the road on July 22, 2023. Our vacation was ruined and we incurred additional expenses and were delayed by 12 days returning to our home. We submitted expenses to FCA Canada for the $900 towing fee, $990 campsite fee and misc expenses totalling $2,443.78, which have all been denied on March 1, 2024. The entire process has been nerve racking & frustrating with countless unreturned calls, several case managers assigned to us and the inability to speak to a manager and then finally a denial after 8 months of trying to get a resolution. We are seeking a refund of expenses we incurred.

  Customer Answer

  Date: 08/03/2024

  Our major concern is FCA Canada left us stranded in a remote location and is not willing to pay for a tow that we arranged because the invoice is not official.  As this is a remote location, there were only two towing companies and both were unavailable for a week so we hired a private individual.  If we had not towed our trailer to Terrace, FCA Canada would have had to have our Ram 3500 towed back to ******* so they would have incurred a towing fee anyways.  Our second concern is that our preplanned vacation was ruined and we had to spend an additional 12 days away from home and yet FCA Canada is not willing to pay for the campsite fees or any other expenses.

  I have attached a letter and list of expenses that were submitted to FCA Canada.

  Business Response

  Date: 12/03/2024

  We appreciate you bringing this matter to our attention. We have advised the customer that the concern is under review and we will follow up once there are updates. However we note that FCA Canada will not hesitate to honor the warranty but none of the FCA Canada warranties cover incidental or consequential damages such as loss of use of the vehicle, loss of time, inconvenience, commercial loss, loss of income, etc. 

  Customer Answer

  Date: 14/03/2024

  We have received an offer from FCA Canada, however, it is significantly lower than we requested.  What are our options if we do not accept their offer?  Is there an opportunity to escalate this to another level?  They are disallowing an expense as we do not have a business invoice, the invoice submitted was from an individual that we hired to move our fifth wheel trailer from a remote location that we were stranded at to the *************** where our new Ram 3500 was undergoing warranty repairs.  We had gotten two quotes from towing companies, but they were unable to move our trailer for a week and we had to vacate the campsite we were staying at so we had no other option than to hire a fellow camper.  FCA would have had to pay to have our Ram 3500 returned to us once it was repaired, so we feel that they are being unreasonable in their denial of paying for the towing fee because of the type of invoice.

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it's a lemon, day one. three times back to dealer to fix wipers not working. four months later a recall was issued for this problem, was not reimbursed for my out of pocket cost. car doesn't even have 50k on it, the head gasket goes. car was at dealer for a week, cost me 400$ to rent a car. get it back next day it's leaking coolant and oil, take a closer look air intake wasn't connected engine cove loose mad gard flopping. file complaint was never contacted back from FCA. no other dealer will look at it, because this other dealer did the work.

  Business Response

  Date: 07/03/2024

  We appreciate you bringing this matter to our attention. The case manager and our dealer attempted to contact the customer to advise that  ********************** is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. We will continue to honour our recalls and warranty obligations; however, we must respectfully decline to ***** the request for a buyback. 
  All workmanship concerns must be addressed with the dealership directly. Each FCA dealer is independently owned and operated. We have advised our dealership about customer's concerns. Customer may contact the service manager from the dealership. 

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I noticed rust bubbles on my 2018 jeep that purchased brand new from a dealership on Vancouver Island. I went to the local chrysler dealer who informed me it was a warranty issue. They photographed and forwarded to chrysler Canada for repair . They said they would but only at a chrysler shop which tthe only chrysler bodyshop on van. Island is in ********** 200 kms away. I informed them I would need a vehicle while repairs were ongoing. They said they would look into that. My case worker at CC is *************************. She repeatedly will not call me back and just apologizes. She has gone as far as saying she can't handle her job. I requested a new case worker but receievd no replies. I asked to speak to her manager but they say we have go thru **** who won't take any calls. Dead end. No one will call me back, no one will give a final approval. I have no other options left than to contact bbb. Numerous messages have eem sent and left for her with no reply. This has been going on for 2 years. I just want my car fixed. Please help me.

  Business Response

  Date: 06/03/2024

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with the delay in our response. The file has been reviewed and the case manager followed up with the customer and referred him to a local FCA dealership for repairs. 

• Initial Complaint

  Date:23/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are waiting for over a year now to get the mandatory safety recall Z46 (2022-303) done on our RAM 1500. We are unable to use the truck for safety reason and it is sitting in our parking lot. We are a business and have a responsibility to keep our employees safe. It is time RAM (FCA) gets the problem finally resolved and we can use the truck again. We are on a waiting list with the dealership **************** in ******. Based on their feedback they get only one part per week for the recall. Doing the math, at the current rate they only repair 52 cars a year. It will take years before our truck would be fixed. We contacted RAM (FCA) serval times, but they refused to talk with us.

  Business Response

  Date: 27/02/2024

  We appreciate you bringing this matter to our attention. We have advised the customer that ********************** is very sensitive to the consequences of recall Z46 (high pressure fuel pump) delay and as a result, we are attempting to minimize delivery time to our dealers. FCA is making every effort to provide the recall remedy as quickly as possible, and will send another recall notice in the mail when the remedy  is available.  Once they receive the follow up recall notice, they may contact any FCA dealer to arrange completion of this service, at no charge .
  In the meantime, if there are any issues with this part please contact any FCA dealership for a diagnosis. They can determine if any repairs are required and can review for a interim repair until the recall remedy becomes available. We would appreciate your further patience.

  Customer Answer

  Date: 27/02/2024

   
  Complaint: 21335677
  
  I am rejecting this response because: I verified it is actually over 18 months now. For a "safety" recall it is unacceptable. We cannot drive the car and we cannot sell it either. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 28/02/2024

  We appreciate you bringing this matter to our attention again. We regret all the inconveniences caused by the recall Z46. We have advised the customer that *** is aware of the recall and is working to provide a remedy and will send a follow up letter when the remedy becomes available. In the meantime if the vehicle is not drivable due to this part's failure the customer may contact the *** dealership for a diagnosis and interim repair.

  Customer Answer

  Date: 28/02/2024

   
  Complaint: 21335677
  
  I am rejecting this response because: It is not a solution for us. We cannot drive the truck for safety concerns. Our legal team advised not to use the vehicle until the recall repair has been done.  We would like to have a timeline from FCA when the recall repair will be done. 18 months should be enough time to manufacture a sufficient amount of parts to fulfill the recall. So far we can see it, FCA has no solution. Technically speaking they sold a defective product and have no willingness to fix it. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 29/02/2024

  
  Complaint: 21335677
  
  I am rejecting this response because: It is not a solution for us. We cannot drive the truck for safety concerns. Our legal team advised not to use the vehicle until the recall repair has been done.  We would like to have a timeline from FCA when the recall repair will be done. 18 months should be enough time to manufacture a sufficient amount of parts to fulfill the recall. So far we can see it, FCA has no solution. Technically speaking they sold a defective product and have no willingness to fix it. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/03/2024

  We appreciate you bringing this matter to our attention again.
  *** is aware of the recall Z46 and is working to send parts to all the *** dealers.
  We have confirmed with **************** that the customer is on their waiting list. They will contact the customer once they have the parts for his vehicle.  We have advised the customer that in the meantime if the vehicle is not drivable due to this part failure to contact the dealership for diagnosis and interim repairs. 

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21335677
  
  I am rejecting this response because:  Waiting for over 18 months for a safety recall is not an acceptable a response. You should able to provide us a timeline when we can expect the repair to be done. You know how many parts you manufacturer every months and you know how many cars have to be fixed. You should be able to tell us (+/- one week) when you can fix the car. What is the purpose of a safety recall if the business has no willingness to fix the problem in a timely manner? We will see if we can get a statement from the ******** of **************************************************************************

• Initial Complaint

  Date:21/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 ram 1500 in September of 2022 and paid $3,662 for warranty i traded my truck in for a newer ram on 1500 Feb 03 2024 and upon looking at my paperwork i paid another $4,250 why is it i had to pay again and remaining of warranty wasnt transferred? Im ready to cancel my warranty if this is the case

  Business Response

  Date: 22/02/2024

  We appreciate you bringing this matter to our attention. A service contract that extends the warranty is specific to one vehicle and is not transferable from one vehicle to another one. As per the terms and conditions the service contract can only be transferred to all the subsequent owners of the same vehicle if the transfer is applied within 30 days of the sale.

• Initial Complaint

  Date:14/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,My Chrysler Pacifica Hybrid 2018 (VIN: *****************) has been in ************* dealership at ******************************************************************************. since Jan 24 2023. This is because of a recall to update the software from the battery pack. The recall was supposed to take 1-2 days and it ended up more than 3 weeks. The technician at the dealership informed me that he failed to update the software at the battery pack and the Chrysler engineer asked him to retry the update. He did try update in the past 3 weeks and still waiting for the next steps from the engineer. He said that he may need to replace the battery but the engineer was asking him to retry because the battery was restricted part. If there is fault on the battery pack, would Chrysler please get it replace ASAP and have the existing battery pack for your engineer investigation. There is no point on asking the technician to retry updating the software, hoping it would be successful. There is no point on asking the customer to wait and hoping that magic will happen. And this non-ending waiting is making me frustrated and have given me, my wife and my kids a negative impression on Chrysler vehicle, especially on the after sales services. I am hoping that Chrysler would get this resolve ASAP. Thank you very much

  Business Response

  Date: 16/02/2024

  We appreciate you bringing this matter to our attention. We are currently in communication with the dealership and our technical support team and are working to repair the vehicle. 

  Customer Answer

  Date: 16/02/2024

   
  Complaint: 21292349
  
  I am rejecting this response because:  The response is just an acknowledgement.   I would like to know what FCA Canada have done to help to resolve the issue.  For example, what have you done to communicate with dealership and engineer.  Did you call them and when?  What did they say? What is the action item and conclusion?  What have you done to ensure that I get my vehicle ASAP?
  The response contains no content and hence I am not satisfied.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 21/02/2024

  We appreciate you bringing this matter to our attention again. We have advised the customer that we are currently reviewing this concern with our technical support team and we will follow up with the customer as soon as we have updates.

  Customer Answer

  Date: 26/02/2024

   
  Complaint: 21292349
  
  I am rejecting this response because:
  The response was just an acknowledgement and there is no concrete evidence that the complaint has been taken care seriously.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 29/02/2024

  We appreciate you bringing this matter to our attention again.
  FCA is committed to having the vehicle issues resolved. Unfortunately, the FCA engineer working the file has been off. We have engaged in a new engineer to handle the file and that engineer has since reached out to the dealership on 2/28/24 to help resolve the issue. 

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21292349
  
  I am rejecting this response because:  the issue has not been resolved.  
  

  I would like to know what is the result of the engineer diagnosis.  
  the problem is that the battery software update failed.  And the dealership and the engineer have been trying various ways to make the software update successful.   
  Is there a timeline, process from FCA Canada on deciding the battery is faulty and replace a new one?   
  

  it has been more than a month since I brought the car in for recall and more than 2 weeks since I filed the complaint    However, it seems like I receive nothing concrete that the fix is in progress.   I am only getting acknowledgment that someone will help or look into.  The estimated time for the recall is 1-2 days and it is now 1 month.   Also, the recall said that FCA Canada will replace the battery if required.   None of the above happened.  FCA Canada is prolonging the wait, unrealistically hoping that the engineer will be able to fix it, refusing to replace the battery, taking the customer service as low priority   
  

  I would suggest FCA to replace the battery ASAP, send the faulty battery to factory for further investigation instead

   

  Sincerely,
  
  *********************

  Customer Answer

  Date: 04/03/2024

  
  Complaint: 21292349
  
  I am rejecting this response because:  the issue has not been resolved.  
  
  I would like to know what is the result of the engineer diagnosis.  
  the problem is that the battery software update failed.  And the dealership and the engineer have been trying various ways to make the software update successful.   
  Is there a timeline, process from FCA Canada on deciding the battery is faulty and replace a new one?   
  
  it has been more than a month since I brought the car in for recall and more than 2 weeks since I filed the complaint    However, it seems like I receive nothing concrete that the fix is in progress.   I am only getting acknowledgment that someone will help or look into.  The estimated time for the recall is 1-2 days and it is now 1 month.   Also, the recall said that FCA Canada will replace the battery if required.   None of the above happened.  FCA Canada is prolonging the wait, unrealistically hoping that the engineer will be able to fix it, refusing to replace the battery, taking the customer service as low priority   
  
  I would suggest FCA to replace the battery ASAP, send the faulty battery to factory for further investigation instead
  
   
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/03/2024

  We appreciate you bringing this matter to our attention again. Please note that we do not provide assessments or technical assistance by correspondence or over the phone. Any technical information from FCA Canada is distributed to our dealer network. Our dealership is currently working with our technical support team to repair the vehicle as per FCA's specifications. We have to refer the customer to the service department from the dealership for any technical inquiries about this repair. We will follow up with the customer once we have updates on the timeframe of the repair.

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21292349
  
  I am rejecting this response because:
  There is no update provided from the response. 
  

  please provide more concrete details on what has been done and that FCA Canada is trying to get my minivan fixed ASAP.  

  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a mechanical issue with a 2015 Jeep Cherokee which I had towed to ******************** for repair. They worked on the vehicle for several weeks and it was eventually repaired. Several months after the repair I received a letter from FCA indicating the work and pars that were replaced, were cover by an extended warranty from FCA. I sent them the invoice and waited. Approximately 9 months later I received a phone call from FCA. They now indicated that they will not refund me for the invoice without any form of explanation. I have spoken with the service manager at ******************** and he is in agreement with me that the work should be covered by FCA and the warranty and that I should be reimbursed for the full amount of the invoice. I am livid with FCA and their ineptitude. This matter has been handle in a very slow and disappointing manner and now they are refusing to refund me for work that is clearly covered by their warranty. I would like my full refund.

  Business Response

  Date: 08/02/2024

  We appreciate you bringing this matter to our attention. We have advised the customer that the file has been reviewed with our technical department and the code related to the *** failure is not related to the extended warranty XJ1 and the powertrain warranty has expired on the vehicle. FCA is not able to reimburse repairs outside of the powertrain warranty if they are not related to the specific condition described in the XJ1 extended warranty.

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 21262385
  
  I am rejecting this response because: it is clearly a warranty issue and the service manager at ******************** has confirmed this. He has indicated that the invoice should be fully reimbursed 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/02/2024

  We appreciate you bringing this matter to our attention again. We have contacted the dealership and the customer for further review. 

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 weeks ago I had taken my jeep into the dealership for the rear defrost cable on my 2021 jeep wrangler as it had separated from the solder that holds it to the window. Ive had this repaired on another jeep in the past and it was covered under warranty because it was a known issue. This time I was told it was not covered under warranty so I called FCA to confirm. I told them the issue and they told me they no longer cover glass under the warranty. I asked them why they dont cover the repair of the defrost cable as that is what failed and not the window. Their answer is that it was attached to the window and that is why it isnt covered. This is a failure in warranty. If you cannot repair a part that isnt glass, due to poor quality and your only answer is to replace the glass and make your customers pay for it, that is a completely unethical practice. I will have to get a repair kit and fix it myself because FCA and the dealerships associated with them apparently cant honour their contract with me when it comes to maintaining warranty, especially when its something they were able to repair in the past.

  Business Response

  Date: 05/02/2024

  We appreciate you bringing this matter to our attention. We are currently in communication with the customer and FCA is reviewing the matter. 

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our vehicle (2019 Dodge Ram ****) broke down in the ** on June 30, 2023. We took it to a local Dodge dealership in *******, but our warranty could not be honoured in the ** as we live in Canada and the vehicle was purchased in Canada. It was a holiday weekend, and the dealership didn't reopen until July 5, so we were forced to get a rental until the dealership could complete the repairs. It ended up being the starter, which is under warranty, but again, not honoured in the US. we had to pay out of pocket for the new starter and also for the rental. We were instructed by the dealership we purchased the truck at (in Canada) to contact Dodge FCA and submit receipts for the repairs and for the rental for reimbursement. We started a claim and submitted receipts via e-mail as requested by Dodge FCA on July 25th 2023. Since then, we have been playing a cat and mouse game with Dodge FCA, where we have been instructed to resubmit receipts repeatedly, because "the receipts were not legible", though we had no trouble reading to totals on the receipts ourselves. After multiple submissions of receipts through both e-mail and fax, we finally sent original receipts through registered mail in an attempt to end the charade. This is after being hung up on by our case manager when I requested her to send me back the e-mail I sent her with the receipts, so that I could verify what the problem was. Again, we had no problems reading them. Registered mail was sent on Dec 19, 2023, and we received notice of receipt on Dec 22. Since then, we have reached out several times and no one can give us an update. We have requested to speak to a supervisor and we were told that one would give us a call back, yet nothing. It's now February! There seems to be no resolution at this point. It appears as though we are being intentionally ignored. This may be our only recourse to get Dodge FCA to uphold their warranty, and finally receive reimbursement after more than 6 months of repeated attempts! SOS

  Business Response

  Date: 05/02/2024

  We appreciate you bringing this matter to our attention. We have contacted the customer and advised that FCA is currently reviewing this matter. 

  Customer Answer

  Date: 05/02/2024

  I have received a phone call today. they told me they have received the paperwork on December 27 2023

   

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2019 jeep Cherokee north, there are recalls on the power transfer unit, which at this moment is an issue on many vehicles because my mechanic can't even get the part to replace it. When I contacted FCA they advised me that my VIN was not on the list of the vehicles being recalled however all documentation issued on July 2020, recall # RRC-W48-20 there were over 90 vehicles affected. My vehicle has only *****km and I am in my 50's which I don't drive my vehicle to create this issue. They advised me that I was on my own, which it totally unacceptable as there is an issue with the part not being welded properly, which is what happened to the part on my vehicle. **************** has been unprofessional and to me is a total lack of support for their products. I have asked to escalate to a supervisor and I was refused to speak to someone else. I need assistance getting the matter resolved.

  Business Response

  Date: 02/02/2024

  We appreciate you bringing this matter to our attention. We have contacted the customer and advised that the recalls are VIN specifics and there are no outstanding recalls on this vehicle and the powertrain warranty has expired. We have advised to bring the vehicle to an FCA dealership for a diagnosis and further review. 

  Customer Answer

  Date: 02/02/2024

  I have spoken with FCA this morning,  the response they have given you is accurate and I have towed my vehicle to *********************** as per their request. They have advised me that even though the part was a recurring problem on the vehicles like mine, they still can't guarantee that they will replace the part under the recall. I will provide more information once the dealership contacts me back about the situation.