Complaints

This profile includes complaints for Stellantis Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stellantis Canada

  P.O. Box 1621 Windsor, ON N9A 4H6

• 

  Stellantis Canada

  1 Riverside Drive West Windsor, ON N9A 5K3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle engine . Purchased New last year. Engine turbo goes been replaced 6 time. Unable to drive. Monthly payment 1500 and the manufacturer chrysler stop making the engine. 6 to 8 weeks for parts to come in. They go to drive vehicle and turbo brakes again. Chrysler canada is not on the canadian motor vehicle arbitration plan. All other ***** Chrvy ***** all have but not Chrysler canada. How can this happen leaving no recourse for failing engine. Do we nor have agency to help consumers

  Business Response

  Date: 23/05/2024

  We appreciate you bringing this matter to our attention. 
  We are sorry to learn of the experience that the customer had with the vehicle
  We were not able to identify the vehicle in question. We attempted to contact the customer to request the *** #. Once we receive this information we will review to ensure that the vehicle is repaired as soon as possible. 

• Initial Complaint

  Date:16/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  16 May 2024 I own a 2021 ram 1500 rebel with ************************************************************************ **. This is the first inspection completed since I bought the truck. Upon inspection ; it was found that the brakes were metal to metal and the inspection could not be completed. Moving forward ; the truck was delivered to the same garage and job could not be completed due to some technical issue that could be only accessed by ***** . An appointment was made to Kentville dodge where the service was completed but at a cost .I have full warranty on my truck , and I fully understand brakes are not usually covered BUT I have had issues with the passenger side caliber previously which was corrected once I directed the mechanic on the issue at ******** in *********( worst garage , very shady) should be investigated on its own which I debated and was refunded ; but this time it looks like the same issue but caliber was said to be fine but rotors were not able to be reused and pads were worn out . This truck has less than 40k; it's unheard of personally to ever have to replace brakes . My previous truck was 90k before replacement . It seems this is a known issue with a ****** search of ram 1500 rear brakes .I am very displeased . I should not have to spend this amount of money this soon on a new vehicle . A call was made to the customer service for FCA and nothing can be done . Perhaps ; the issue should be corrected because brakes should not be wearing out this quickly . Again there was no sign of issue with regards to noise. I want this issue corrected by FCA for myself and all ram 1500 owners and a refund for the replacement parts and labor for something that shouldn't be needed replacement . *** knows this is a issue ; how could they not ; and it needs correction.

  Business Response

  Date: 22/05/2024

  We appreciate you bringing this matter to our attention . Our customer has been contacted and notified that the warranty for rear pads and rotors was 1 year or 20 000 kms whichever occurs first. This warranty has expired by time and kilometers.  Within warranty FCA Canada will not hesitate to assume the brakes repair costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The vehicle is not subject to any recall. 
  Thank you for allowing us to explain the situation. 

  Customer Answer

  Date: 29/05/2024

   
  Complaint: 21721789
  
  I am rejecting this response because:

  I have spoken to the *** representative and even though some criteria have been met that exceeds warranty ; it still doesn't give me a reason as to why wear to not only my vehicle but many customers. Take a look; ****** rear brake issues on a 2021 ram 1500 and you will see many others like myself . When you are buying a *****k truck; you should be able to get more mileage than 38k km on brakes ; but for only rear brakes to be worn ; I would think that should raise a red flag. Now every location likely determines wear ; city driving ; opposed to rural etc but even that shouldn't be a failed inspection at 38k km. 

  I am not happy with the response ; it's out of warranty .

  Address the issue. Understand the consumers point of view opposed to the companies. We the consumer trust your product ; review the rear brake issue .
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 30/05/2024

  We appreciate you bringing this matter to our attention again. We have advised the customer that the brakes pads and rotors are wearable parts and their warranty has expired.  
  We have also advised the customer that this vehicle is not subject to any recall and FCA is not aware of any issues with the brakes on this model. Every recall is VIN specific. FCA analyses all repairs and customers complaints.  If FCA will determine that a recall is required FCA will notify the owners of the affected vehicles. 
  While we regret we could not provide a more favorable reply, we hope our customer can appreciate our position. 

  Customer Answer

  Date: 30/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like to add that as a customer owning 3 rams and 1 Chrysler Pacifica ; I've always used there product  and even though most people are against rams and there deficiencies; I've always had good results ; because I take care of my vehicles. The brake issue is not just me ; look at online forums yourself and take note that perhaps something needs to be done. My last truck was 90k before any brake work. I live in the same area; travel the same roads ; and at 38k; it's unheard of with any of the vehicles I've owned from your company .

  I do appreciate everyones time and assistance and I really hope the manufacturer takes the time to review the issue with the rear brake system and premature wear .

   

   

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:15/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2022 ************* has had issues from the day we bought it. It has been to two dealers now over a two month period. Towed 4 times. No one seems to know what the problem is. They keep saying it's electrical. We have paid a lot of money for this vehicle. It is not our fault that this is happening. Apparently dodge now can't even sell new Wagoneers because they are known for this problem. I believe dodge should have to compensate for this. When we bought this vehicle, we believed we were getting a new luxury vehicle that would last. All we got was a lemon that I now cant even drive to work.

  Business Response

  Date: 16/05/2024

  We appreciate you bringing this matter to our attention. We are sorry to learn of the experience that the customer had with the vehicle. We are currently in communication with the customer and our dealership and are working to repair the vehicle as soon as possible while minimizing any inconvenience to our valued customer.

  Customer Answer

  Date: 16/05/2024

   
  Complaint: 21716707
  
  I am rejecting this response because:

  This vehicle has had issues from day one. It's clearly a lemon. At this point, it has been in with service with a few different dealerships, and non of them have been able to fix it. 
  at this point I don't even want this vehicle back. It's almost at 60,000kn. Which means it won't have warranty after it hits that. So then I will be having to pay out of pocket to fix issues that are not my problem. 
  I want dodge to pay me out what is owed. 
  fair market value is not what I want, because dodge can't even sell brand new Wagoneers right now, so I'm assuming the market value is way below what we paid two years ago. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 22/05/2024

  We appreciate you bringing this matter to our attention again. 
  FCA Canada is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. We are still working with our dealership  to repair the vehicle as soon as possible. We will continue to honour our warranty obligations; however, we must respectfully decline to ***** the request for a buyback.

  Customer Answer

  Date: 23/05/2024

   
  Complaint: 21716707
  
  I am rejecting this response because:

  I am paying $1200/month for this vehicle. 
  As of right now I am borrowing vehicles to go to work. I run a bakery. So every week I have to get supplies. I have to have a large vehicle like the one I'm making payments on to fit everything in. At the very least, I should be provided a courtesy vehicle until the matter is resolved.
  This problem is 100% on Dodge. Non of what is happening to this vehicle is my fault, or is due to wear and tear. This is a problem straight from the factory.
  

  It's so frustrating that I'm paying for this vehicle and haven't been able to use it for three months now and am just expected to deal with it. To sit back and wait for you to figure out what the problem is, when non of your mechanics have a clue what the issue is. 
  

  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 23/05/2024

   
  Complaint: 21716707
  
  I am rejecting this response because:
  
  I am paying $1200/month for this vehicle. 
  As of right now I am borrowing vehicles to go to work. I run a bakery. So every week I have to get supplies. I have to have a large vehicle like the one I'm making payments on to fit everything in. At the very least, I should be provided a courtesy vehicle until the matter is resolved.
  This problem is 100% on Dodge. Non of what is happening to this vehicle is my fault, or is due to wear and tear. This is a problem straight from the factory.
  
  It's so frustrating that I'm paying for this vehicle and haven't been able to use it for three months now and am just expected to deal with it. To sit back and wait for you to figure out what the problem is, when non of your mechanics have a clue what the issue is. 
  
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 23/05/2024

  We appreciate you bringing this matter to our attention again. We advised the customer that FCA provides tech support to the dealership to repair the vehicle and a rental can be provided by the dealership upon the customer's request. 

• Initial Complaint

  Date:14/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT BUY! We have had one of the worst experience with ********. We ordered a 2023 3500 dually night edition Laramie Level 2 back in early 2022. It showed up June of last year and we have had nothing but problems! DEF issues, the cab is literally leaking and drips oh the driver in the rain, runs down the passenger corner rear headliner, and runs down the driver side ****** down into the dash, dash display not working, 12" display problem. Not including the horrible paint problems chipping and flaking. This is our FOURTH NEW ram and dodge since 2019 (nearly $500,000 spent on new vehicles) with no problems then this 3500 has issues and FCA is leaving us hang out to dry. I was hauling a load yesterday and I thought the truck was going to light on fire there was such a horrible electrical melting smell inside the cab that the kids and I had to drive with windows down while the dash display was wigging out.After numerous calls to FCA customer care (them keep on telling me the supervisor will get back to me in 1 business day and nothing), and or local dealership trying to get FCA fix the issues after diagnosis, they won't call me back. This truck isn't even a YEAR old with less than 60,000kms! Like what the hell! I do not recommend RAM trucks to anyone, buy a Chev or GMC.PS: If you're from FCA (RAM) and you're reading this, the last six on vin are ******. You can figure it out, get someone to get ahold of me, and fix this truck before it literally lights on fire going down the road sometime and you get sued for gross negligence! Unbelievable. I will definitely be recommending to ALL PRCA and CRPA contenstants (or anyone else in rodeo) not to buy a ram, or any other FCA vehicle for that matter.

  Business Response

  Date: 16/05/2024

  We appreciate you bringing this matter to our attention. We have contacted the customer and advised to return to the dealership for repairs and  that FCA is committed to repair the vehicle as per FCA standards. We have notified the dealership about the concerns. 

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. My vin is *****************. I bought this 2020 Jeep Wrangler from ******************** and have about ********************************************* 2023 and noticed corrosion on the hood. I went to Cranbrook Dodge for warranty coverage. The warranty advisor sent me to two different chrysler approved body shops for estimates, and the lowest estimate was submitted to the warranty company. The following is the email communication "Chrysler has come back to me rejecting the claim, but have indicated for me to reapply with the labour hours that their system will cover. Chrysler has indicated for me to reapply for labour covering up to 7.3 hours. The total hours on the High Caliber estimate is 13.7 hours. They are not giving any hassles with the cost of the hood. So, here are our options: I can submit a request for the approval of the part(s) with the 7.3 hours of labour. That would leave a short fall of 6.4 hours (labour rate is $85.16/hr + tax) which would then be customer pay. I confirmed with ******* at ************ than this is something they could do on their invoice.If this is the option you would like I will prepare another request for approval. Get another quote from a different body shop. We have been using Craftsman Collision in *********."I have obtained this warranty information from FCA regarding the warranty coverage for corrosion that states "For 3 years, regardless of distance driven, your Corrosion Warranty covers any body sheet metal panel which develops a hole caused by corrosion. In addition, outer body panels are covered against holes caused by corrosion up to 5 years or ******* kilometres, whichever occurs first. An outer body panel is a sheet metal panel which can be seen while walking around the vehicle, and which is painted body colour. This warranty applies only to holes caused by corrosion. Cosmetic or surface corrosion (resulting from stone chips or scratches in the paint, for example) will not be repaired under this warranty. If corrosion damage is obviously neglected and allowed to worsen until a hole develops,this warranty will not cover the repair"There is nowhere on publicated documentation that I could locate that FCA will only cover a certain amount of repair estimate, with the remainder to he customer pay. I was referred to a man named ***** with FCA, who refused to provide any written communication, but only verbally stated that FCA will only pay for 7.3 hours of labour and the cost of the hood, but that I am required to pay the remainder amount of about $600. My understanding is that a warranty is still applied to my vehicle. There is no documentation that was provided to me from the dealer, or FCA, that states that warranty repairs are only partially covered with the remainder of the money being paid for by the customer. This is not a good, honest business practice. The public needs to know that warranties provided by FCA are actually up to interpretation by the warranty company, just because warranty coverage is offered, does not mean that the costs are covered and that the consumer can and should expect to pay for "warranty coverage". I am seeking that FCA honour the warranty they publish and offer to customers, and cover the entire claim, rather than me having to pay out of pocket $600.00.

  Business Response

  Date: 01/05/2024

  We appreciate you bringing this matter to our attention. We have contacted the customer and advised that we are currently working with the dealership to ensure that FCA warranty is honored and all warranty repairs are covered. 

  Customer Answer

  Date: 01/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2012 **** 500 sport and at the beginning of Dec/2023 there was a problem with clutch not wanting to shift and luckily made to a dealership to get looked at. The problem was a clutch pedal recall which they couldnt fix because they werent authorized to do the work so I had to get it towed to an authorized dealer across town and was told in two weeks the part would be in. Its been changed to end of Dec then end of January then middle of Feb then the end of Feb then the middle of March and now the end of March. There isnt any end in sight to this nightmare. I still have to pay insurance on a car that shouldve been fixed already. This is not good customer care. To think I was thinking of buying a newer car from this company but not now. ????

  Business Response

  Date: 04/04/2024

  We appreciate you bringing this matter to our attention. We are sorry about the inconvenience caused by parts delay.  FCA Canada is very sensitive to the consequences of parts delays and as a result, we are attempting to minimize delivery time to our dealers. However, the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand.  These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify.  We have advised the customer that FCA is reviewing and is working to provide the parts to the dealership to repair the vehicle. 

  Customer Answer

  Date: 07/04/2024

   
  Complaint: 21527546
  
  I am rejecting this response because:
  I am still not being contacted about repair. Why is it I have to initiate to find out whats going on and Im not being updated on whats happening. The lack of communication at the dealership is unacceptable and has been an ongoing issue for months on end. Why is the company not able to give a definitive date of delivery to the part in question. This is their company and should know about the manufacturing aspect of their car parts. In the mean time Im not informed and continue to pay insurance on the vehicle and question whether the car will ever be fixed and not offered any alternative to rectify the situation like offering a loaner vehicle.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/04/2024

  We appreciate you bringing this matter to our attention again. We have attempted to contact the customer to advise that FCA is working to obtain the parts and the order has been placed in the highest priority. We will follow up with the customer once we have a firm ETA on the parts. In the meantime we appreciate the customer's patience. 

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:16/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle and may of 2022. 2 weeks Later I was turning a corner The truck applied the parking break and shifted itself into park. Because it was a new vehicleI thought I hit something underneath the dash. I restarted my truck and carried on. Since this incident The truck continues to have random shutdowns. You cannot pinpoint the exact time or place. It's going to happen. I have had this vehicle into Dodge multiple times approximately 17 Times, Never can they find a problem. And very seldom, is there even a code. I have called FCA multiple times they tell me to get a diagnosed, however, at no time has ***** been able to recreate the issue. Multiple Calls to FCA where I am told it's not their problem. This truck has Totally died in the middle of an intersection with my grandchildren in the truck, it has stalled across 2 lanes of traffic on a major highway the bottom of a ***** ** heaven forbid a tanker would have came over that hill I would be dead. This one scared the heck out of me. When I called FCA about this Incident They told me it's not their problem and if it does it again I need to get a diagnosis. Since purchase, this truck has been in the Dodge dealership approximately 17 times The stalling issue is an ongoing issue. This vehicle has left me stranded where it wouldn't detect a key fob. I had to have it towed in. It did a partial shutdown where I couldn't start it nor could I turn it off. This I have a video of, however it is too large to upload as evidence. I paid a $107000. For a vehicle that is a nightmare. The negative equity in this truck because it is now worth only $50000 is not financially feasible to trade in. Dealing with this truck given me insomnia as well as stress headaches and every time I go to get behind the wheel I Experience PTSD. I have no choice but to drive it as I live out of town and have a job. but I know every time I get behind the wheel I put my life as well as the life of everyone on the road in danger.

  Business Response

  Date: 18/03/2024

  We appreciate you bringing this matter to our attention.  Our customer has been contacted and notified that there is no hesitancy on FCA's part to comply with the provisions of your warranty in case of an identified defect however no repairs can be performed if no defect was identified. 
  We realize that service of an intermittent condition can become frustrating to both the vehicle owner and the servicing ********** is often difficult to reproduce an intermittent condition in order to pursue an investigation. We recommend that the vehicle be brought to the dealer at the time the symptoms described are occurring and can subsequently be assessed. The dealer has access to FCA's technical support team. 
  
  

  Customer Answer

  Date: 18/03/2024

   
  Complaint: 21442357
  
  I am rejecting this response because:

  The customer representative that I talk to told me that I need to take my vehicle to Dodge to have a decision at the time of my complaint. My truck was in the ************* Bay. And was currently being ripped apart. This vehicle has had issues since 2 weeks after I purchased it. I feel that I have been patient.  Not only has this vehicle with this intermittent stalling, put me in danger, it has put my grandkids in danger and I feel that FC.A has no regard for that. I explained to FCA that this vehicle is a hazard on the road. She told me the next time that I stall regardless. On where it is. I am to Call a tow truck and have a towed to dodge.  She then said I am to leave my vehicle there.Pay for the fuel for a dodge associate to run around in pay my truck payments and pay my insurance and find my own way of transportation until they can recreate the problem. She told me that Even though the truck puts me in a dangerous situation I am to phone a tow truck. And if I am hurt the associate has stated that they are not responsibleven though I have brought it to their attention multiple times.  I just Want a reliable vehicle. A vehicle that I'm not afraid that I'm not gonna make it home when I get behind the wheel. I feel when you purchase a vehicle from a company.They are somewhat responsible For the safety of your vehicle.  FCC A's not my problem.Attitude is very concerning.  I know that this issue doesn't happen in only my vehicle.To find this out, all you have to do is read the Dodge forums.Or even the complaints previous to this 14 that matter.  The associate said that she was not aware but I know that is not true.  I just would like my money refunded so that I can go elsewhere and buy a vehicle I can rely on.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 19/03/2024

  We appreciate you bringing this matter to our attention again. We have advised the customer that ********************** is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. A concern must be duplicated in order to be repaired. We will continue to honour our warranty obligations; however, we must respectfully decline to ***** the request for a buyback.  There are no outstanding recalls on this vehicle. Should the vehicle be involved in a future campaign, the customer will be notified by mail.

  Customer Answer

  Date: 19/03/2024

   
  Complaint: 21442357
  
  I am rejecting this response because:

  Waiting until something catastrophic occurs is not a desired outcome.  With my vehicle in this state i cannot complete farm activities that take me out of town and possibly riskes involved with becoming stranded without cell service.

  I have had to change the feed supplier i used. Borrowed or caught a ride with people to attend farm meetings.  Amoung other things.  

  the responce from FCA is not an acceptable solution.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 20/03/2024

  I would like to know how this is a good faith effort?  *********** has sold me a vehical worth ******* that i cant use as intended.    This vehical is a lemon.  I have been to the dealer ship on average once a month at least since purchase. The vehical has been towed into the shop when it had a spaz outside a shopping mall and wouldn'tdetect my keys.  has left me stranded in the middle of an intersection with my grandchildren in the vehical. The dealership had to come to the intersection to get it started. The vehical has stalled across 2 lanes of traffic on a major highway.  Thankfully thet instance i was able to reset the vehical. This vehical has had a "glich" where it wouldnt start but it wouldnt power down either.  This i have on video. Evertime there is no codes detected.   Everyday i wonder if today is the day its going to put me or someone else in danger.  i cant get rid of it due to the negitive equity. I cant drive it anywhere that might not have cell service because i dont know when its going to act up.  I live 35 minutes out of town in a **** area.  95% of my driving is pavement and major hiway. What am i to do with this deathtrap of a vehical while they figure it out?  

• Initial Complaint

  Date:15/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** knowingly painted over the grounds in the engine bay of Dodge Darts at the factory, specifically the one from the fusebox to the drivers side of the engine bay. I was recently made aware of this issue from the Dodge Dart Forums as it certainly explains many of my concerns with my vehicle that started the day I picked it up brand new (insured with 31km after test driving). I messaged FCA and they said that since it wasn't brought up within the first 3yrs/60k it won't be covered unless it becomes a recall. How can it become a recall if they refuse to acknowledge their own fault. They sold these vehicles from 2013-2015 then discontinued them, they clearly have 0 intention of fixing the mistakes they made during the production of Dodge Darts leaving owners to fix mistakes they made in design/factory. Unacceptable.

  Business Response

  Date: 18/03/2024

  We appreciate you bringing this matter to our attention. Our customer has been contacted and notified that within the warranty period FCA Canada will not hesitate to assume battery and grounds repairs costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The warranty coverage has expired by time and kilometers and the vehicle is not subject to any recalls. Every recall is VIN specific.

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dodge hornet 23 gt track pack purchased July 22, 2023.First week of ownership, speaker and forward collision light were faulty. Still as of to date, the forward collision and cruise control stops working which becomes dangerous at highway speeds since it slows down quickly.Noticed rear diff leak which is still yet to be properly diagnosed.Coolant leak has finally been found and covered. Engine rough idle/misfire is becoming worse. Transmission/drive line Is faulty as it makes a noise indicating it's on its way and causes rough shifting. Alignment from factory was out of "spec" being that no specs were given to the shop at the time of alignment being covered under warranty at 10,000km. At that time, the tires were deemed done for as they had wore improperly. They were rotated to help with excessive toe and camber wear. Michelin will not cover it under warranty due to it being mechanical. That is why the alignment and rotation were done at 10k. Would appreciate if FCA would cover part of a new set even for cheaper tires than the original tires.Lug bolts have swollen, was told by tire shop March 4th, 24. I had seen it with my eyes prior to removal and after installation of tires; the caps were swollen. brought to an FCA dealer, they blamed last shop for damaging those bolts. Though after speaking with other FCA dealers, and the shop, it's known for the caps to be swollen over time, though not this early.Axles were not snapped into place properly from factory said one dealer and could have came apart. After that being fixed, it seemed to drive better for a day and then symptoms appeared again.Tail lights have condensation and takes a while to disappear. ****** said they can only work on one claim at a time. As I need a vehicle, km will be past warranty before completing full diagnosis. Side sensors are faulty and active randomly.Cannot start car at times as key is not detected. Door handle freezes open and on warm days still refuses to close properly.

  Business Response

  Date: 11/03/2024

  FCA Canada is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. Our dealers have access to technical support from FCA Canada.  We will continue to honour our recalls and warranty obligations; however, we must respectfully decline to ***** the request for a replacement of the vehicle. There  is no hesitancy on FCA's part to comply with the provisions of the warranty; however, as noted in the warranty information booklet, coverage applies to factory defects only. Damage or failures attributed to any other source are customer's responsibility. 

  Customer Answer

  Date: 11/03/2024

   
  Complaint: 21404594
  
  I am rejecting this response because: FCA had called prior to writing a response. They kept running in circles how defects needs to be found by a dealer. The dealer is aware and has denied warranty even though it is a defect. FCA also refuses to accept the fact that the tires were worn out due to the vehicle poor alignment from factory and only caught at the first oil change. 

  FCA also refuses to help in any way possible to have a list of diagnosis done before end of warranty due to km. They suggest that I leave the car with the dealer for an extended period of time. They refuse to help in anyway to cover some costs of a rental or anything even while vehicle is in for repairs. 

  Ultimately, I am not happy with the service they provided. Their answers are always to deal with the dealership even though their hands are tied because of head office. 

  Would never go with this brand or company again. Also wouldn't recommend it especially since service is better almost anywhere else. If circumstances change, opinions may change as well. For now, no resolution has been found and still hoping to have all the safety issues addressed. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/03/2024

  We appreciate you bringing this matter to our attention again. We have advised the customer that the only way for the vehicle to be repaired is by bringing it to any *** dealership. They have trained technicians and are able to repair any issues with the vehicle. However the warranty only covers manufacturer defects. The dealers are able to inspect and determine if an issue is due to a defect or not and *** relies on *** dealer's diagnostic. We have also advised the customer that the *** warranty doesn't cover the tires and the servicing *** dealership didn't find any issues with the vehicle that would cause abnormal tires wear. Also we have advised the customer that *** warranty doesn't cover for a rental vehicle or any other consequential expenses. 

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 21404594
  
  I am rejecting this response because: the current dealership servicing the car has only diagnosed the vehicle for current and recent claims made. The current dealer is not aware of any issue prior to ******** Previous dealers authorized through FCA have looked the vehicle prior to January dating back to July of 23. The two dealer were Bayside ********************* and *******************************. ****** ********* was aware of tire issue and the cause being alignment. I tried to explain that during our brief conversation over call. **************** was aware of safety issues related to cruise control, forward collision and other concerns. All were covered and "repaired" though not fully fixed as the issues still appear. According to any dealer, they are not able to replace certain parts as stated in TSB. 

  The main solution I am hoping for is to have diagnosis done sooner than later. The vehicle cannot be left with a dealer as I need the vehicle daily to travel. I do not mind taking a day off and sit at a dealer if they can do more than one diagnosis. However, they state that FCA policy doesn't allow such thing to be done. The dealers are allowed to diagnose one thing at a time and open a claim for one warranty item at a time. Why can FCA not allow the dealer to run multiple diagnosis and document the issue that would be covered before km is reached. 

  Overall, if proof is needed that the alignment from factory was the cause, I can get that proof for them. And as for the assistance; it would be appreciated if FCA can work with a dealer and myself that is agreed upon to run the diagnosis to have it documented and then proceed with *** be covered under warranty. Otherwise, the dealers focus will be on parts that have less warranty coverage. 

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28, 2023, our 2022 Ram 3500 had a transmission failure with ***** km during a vacation in a remote location in *****, ****** with our 5th wheel travel trailer. The vehicle was towed to the nearest town, ******* **, 350 km away. We were told to wait at our campsite in ******************* until the vehicle was diagnosed and they would get back to us in a couple of days. We did not hear back from FCA Canada so we contacted two companies to have our 5th wheel trailer towed to Terrace and neither were able to for at least 5 days so we hired a fellow camper to tow our trailer to Terrace for $900. We managed to secure a campsite in Terrace near the dealership and were informed that the part was on back order and may not be available for 45 days. As this was not acceptable to us, we requested a new transmission and that was considered by FCA but eventually denied due to cost. The Regional Sales Manager was on vacation, so the parts procurement was delayed by a week due to this and as it turns out, no one could source the parts. We eventually contacted the dealer where we purchased the vehicle and they had the parts and agreed to ship them from ******* to Terrace. The truck was eventually repaired and we were back on the road on July 22, 2023. Our vacation was ruined and we incurred additional expenses and were delayed by 12 days returning to our home. We submitted expenses to FCA Canada for the $900 towing fee, $990 campsite fee and misc expenses totalling $2,443.78, which have all been denied on March 1, 2024. The entire process has been nerve racking & frustrating with countless unreturned calls, several case managers assigned to us and the inability to speak to a manager and then finally a denial after 8 months of trying to get a resolution. We are seeking a refund of expenses we incurred.

  Customer Answer

  Date: 08/03/2024

  Our major concern is FCA Canada left us stranded in a remote location and is not willing to pay for a tow that we arranged because the invoice is not official.  As this is a remote location, there were only two towing companies and both were unavailable for a week so we hired a private individual.  If we had not towed our trailer to Terrace, FCA Canada would have had to have our Ram 3500 towed back to ******* so they would have incurred a towing fee anyways.  Our second concern is that our preplanned vacation was ruined and we had to spend an additional 12 days away from home and yet FCA Canada is not willing to pay for the campsite fees or any other expenses.

  I have attached a letter and list of expenses that were submitted to FCA Canada.

  Business Response

  Date: 12/03/2024

  We appreciate you bringing this matter to our attention. We have advised the customer that the concern is under review and we will follow up once there are updates. However we note that FCA Canada will not hesitate to honor the warranty but none of the FCA Canada warranties cover incidental or consequential damages such as loss of use of the vehicle, loss of time, inconvenience, commercial loss, loss of income, etc. 

  Customer Answer

  Date: 14/03/2024

  We have received an offer from FCA Canada, however, it is significantly lower than we requested.  What are our options if we do not accept their offer?  Is there an opportunity to escalate this to another level?  They are disallowing an expense as we do not have a business invoice, the invoice submitted was from an individual that we hired to move our fifth wheel trailer from a remote location that we were stranded at to the *************** where our new Ram 3500 was undergoing warranty repairs.  We had gotten two quotes from towing companies, but they were unable to move our trailer for a week and we had to vacate the campsite we were staying at so we had no other option than to hire a fellow camper.  FCA would have had to pay to have our Ram 3500 returned to us once it was repaired, so we feel that they are being unreasonable in their denial of paying for the towing fee because of the type of invoice.