Complaints

This profile includes complaints for Stellantis Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stellantis Canada

  P.O. Box 1621 Windsor, ON N9A 4H6

• 

  Stellantis Canada

  1 Riverside Drive West Windsor, ON N9A 5K3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a ram 1500 bighorn at ************************** in ******, their were somewhat a miscommunication about the delivery method, this truck only had 10km on my bill of sale , i tought their delivery method was by freight, was never told, , they paid a guys to deliver in NB sale manager was ***** Mertick, I talk to him about my concern he never call me , it was pass to another sale manager, i call the general manager who told me that i received the truck but never offer is appologie they took 1100 km that i could of enjoy as a first owner, i feel **** i was unaware about the delivery method, i wouldn't of done the deal i wasn't in a hurry to buy and i tought why not go to the same dealer that i bought a truck years ago when i live in ******, they always made me happy when i bought a ************************************************************** the wrong place for my fifth wheel itch, what happen then they did appoliges and i did request for new winter tires for store credit to help me with this concern i had, i was unhappy about it, which they did gave me, made me happy. But this time they are admiting that they did not do anything wrong and that they put the fault on me the customer because i did not ask how it would of been deliver, but in my mine it was the sale manager job to tell me that, not me to ask how, ***** said it was his mistake on a phone call. i called southbank and ask to talk to *****,, he was off that day, then I talk to **** general sale manager and explain me how it was done how they deliver it, only the one person that did tell me about it. i was still concern and unhappy. Usually a new truck is delivered clean, but this one was all fulled of bug, coffee spilled everywhere never made an attempt to clean the vehicle new truck get deliver, didn't get any appolige by the general manager, no offer like a free oil chane etcthey just said that the way its delivered, i was disrespect, i was screwed by them with this deal that cost loan of $62000,

  Business Response

  Date: 26/09/2025

  We appreciate you bringing this matter to our attention. It is regrettable to learn of the disappointment with the experience received at Southbank ********.
  We have contacted and advised the customer that every *** dealer is independently owned and operated. FCA Canada was not involved in the sales contract. All sales concerns must be addressed directly with the dealers management team.
  Although, FCA Canada dealers are independently owned and operated, dealers do sell, and service our products; hence they represent FCA Canada as the manufacturer.Please understand that although we might not be in a position of authority to influence the final outcome of their concerns, we can certainly note their comments in our customer contact files. We do want to receive feedback and appreciate them taking the time to contact us.

  Customer Answer

  Date: 26/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:19/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At any speed, shifting causes harsh gearbox/differential jolts; repeated ***** complaints ignored.

  Business Response

  Date: 19/09/2025

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle. We do not provide assessments or technical assistance by correspondence or over the phone. Any technical information from FCA Canada is distributed to our dealer network. If there are issues with the vehicle, we have advised the customer to return to a *** dealership for diagnosis. The dealers have access to technical support from FCA Canada and they can repair any identified defects.

  Customer Answer

  Date: 19/09/2025

  Dear BBB Dispute Resolution Department,
  
  
  I have repeatedly (more than ten times) visited *****/FCA dealerships regarding this persistent issue, and I have spoken with more than ten different Case Managers at FCA Canada. Despite all these attempts, the defect has never been resolved and continues to affect my vehicle. This is unacceptable and clearly unfair, especially considering that this defect has existed since the very first day of ownership.
  
  
  Key points to emphasize:
  
  
  This defect was present from day one and has never been fixed despite numerous visits and communications. All of my time, energy, and trust have been wasted.
  My vehicles factory warranty is near expiration only about ***** kilometers remain. If the issue is not resolved before then, I will be left with substantial out-of-pocket repair costs. This would be a direct and unfair financial burden placed on me.
  Beyond financial harm, this ongoing situation has caused me extreme stress, anxiety, and mental strain. My peace of mind and daily life have been seriously impacted, and the psychological pressure on me and my family has become unbearable.
  
  
  
  
  My immediate requests:
  
  
  Fully repair and permanently resolve the defect within 14 business days, with clear proof of completion. If you are unable to do so, replace the vehicle or refund its full purchase price.
  Extend the vehicles factory warranty for a reasonable period (minimum 2 years or ****** km) as compensation and assurance.
  Reimburse all expenses incurred from my repeated visits (invoices, transportation, temporary alternatives, etc.).
  Provide appropriate compensation for the significant mental distress and psychological damages caused by this ongoing unresolved problem.
  
  
  
  
  If I do not receive a convincing written response and a concrete action plan within 10 calendar days, I will have no choice but to escalate this matter legally, through consumer protection authorities and legal counsel. I will also request that BBB escalate or formally close this case as unresolved.
  
  
  Please also provide a written, detailed report of all my past visits, communications, and FCA Canadas handling of my case, including names, dates, and actions taken to date, as proof of transparency.
  Thank you

  Customer Answer

  Date: 19/09/2025

  Dear BBB Dispute Resolution Department,
  
  
  I have repeatedly (more than ten times) visited *****/*** dealerships regarding this persistent issue, and I have spoken with more than ten different Case Managers at FCA Canada. Despite all these attempts, the defect has never been resolved and continues to affect my vehicle. This is unacceptable and clearly unfair, especially considering that this defect has existed since the very first day of ownership.
  
  
  Key points to emphasize:
  
  
  This defect was present from day one and has never been fixed despite numerous visits and communications. All of my time, energy, and trust have been wasted.
  My vehicles factory warranty is near expiration only about ***** kilometers remain. If the issue is not resolved before then, I will be left with substantial out-of-pocket repair costs. This would be a direct and unfair financial burden placed on me.
  Beyond financial harm, this ongoing situation has caused me extreme stress, anxiety, and mental strain. My peace of mind and daily life have been seriously impacted, and the psychological pressure on me and my family has become unbearable.
  
  
  
  
  My immediate requests:
  
  
  Fully repair and permanently resolve the defect within 14 business days, with clear proof of completion. If you are unable to do so, replace the vehicle or refund its full purchase price.
  Extend the vehicles factory warranty for a reasonable period (minimum 2 years or ****** km) as compensation and assurance.
  Reimburse all expenses incurred from my repeated visits (invoices, transportation, temporary alternatives, etc.).
  Provide appropriate compensation for the significant mental distress and psychological damages caused by this ongoing unresolved problem.
  
  
  
  
  If I do not receive a convincing written response and a concrete action plan within 10 calendar days, I will have no choice but to escalate this matter legally, through consumer protection authorities and legal counsel. I will also request that BBB escalate or formally close this case as unresolved.
  
  
  Please also provide a written, detailed report of all my past visits, communications, and FCA Canadas handling of my case, including names, dates, and actions taken to date, as proof of transparency.
  Thank you

  Business Response

  Date: 22/09/2025

  We appreciate you bringing this matter to our attention. again.  We regret any dissatisfaction with the position taken by FCA Canada. As per our previous response, we do not provide assessments or technical assistance by correspondence or over the phone. The dealers are able to repair any identified defects, however if no defect was found no repairs could be completed. If there are still issues with the vehicle the customer will have to contact a *** dealership for a new diagnosis. If a defect is identified *** will work with the dealership to repair the vehicle as per ***'s warranty.

  Customer Answer

  Date: 22/09/2025

  Dear BBB Team,
  
  
  I am writing in response to Stellantis/FCA Canadas latest reply to my complaint. With the utmost respect, I must express my complete outrage and deep disappointment. Their response is not only unsatisfactory but also insulting to my intelligence as a loyal customer.
  
  
  I have documented proof that I have visited multiple FCA dealerships more than ten times regarding the same recurring is***. Each time, I was treated with disrespect and indifference. The dealerships repeatedly told me the is*** was fixed, yet the problem persisted. At one point, my vehicles transmission had to be replaced at only around ****** kmsomething absolutely unacceptable and outrageous for a brand-new American vehicle. And yet, even after such a major replacement, the core is*** was never resolved.
  
  
  I have made hundreds of calls to FCA Canada and their case managers. I have proof of these interactions as well. One case manager, by the name of Crischen, blatantly told me: We cannot help you further. You can get a lawyer and *** FCA Canada if you want, but trust me, you will get nowhere! I swear on God that this was said to me directly. This is beyond unprofessionalit is a clear demonstration of arrogance, intimidation, and a complete lack of accountability toward customers.
  
  
  Meanwhile, I am left paying nearly $2,700 CAD per month just to keep this defective vehicle on the road:
  
  
  $1,500/month in loan payments
  $600/month in gas
  $400/month in insurance
  $200/month in parking
  
  
  
  
  All of this for a vehicle that has been defective since day one and never properly repaired. My stress, wasted time, and emotional suffering are beyond measure. This ongoing nightmare has destroyed my peace of mind, impacted my health, and caused me severe anxiety for months.
  
  
  Now, my vehicle has reached ****** kmwhich means in just ***** km my warranty will expire. This is a critical situation. FCA Canada has had every opportunity to resolve this matter but has failed repeatedly. The company must not be allowed to simply run out the clock and walk away from their responsibilities.
  
  
  My demands are simple and entirely reasonable:
  
  
  FCA Canada must either replace my defective vehicle or extend my warranty significantly to cover the ongoing unresolved is***s.
  FCA Canada must provide formal financial compensation for the extreme inconvenience, wasted time, and damages I have suffered.
  FCA Canada must acknowledge in writing that this vehicle was defective from the start and that their repeated failures have directly harmed me.
  
  
  
  
  I strongly urge the BBB not to close this complaint, as the business response is completely unsatisfactory and dismissive. This is not just a matter of poor customer serviceit is a serious violation of consumer trust and rights. I respectfully ask the BBB to escalate this matter to the highest possible level.
  
  
  I purchased this vehicle in good faith, but Stellantis/FCA Canada has treated me with contempt and negligence. Unless meaningful corrective action is taken, I will have no choice but to pur*** further legal and regulatory escalation.
  
  
  Sincerely,
  ***** ********
  
  

  Customer Answer

  Date: 22/09/2025

  Dear BBB Team,
  
  
  I am writing in response to Stellantis/FCA Canadas latest reply to my complaint. With the utmost respect, I must express my complete outrage and deep disappointment. Their response is not only unsatisfactory but also insulting to my intelligence as a loyal customer.
  
  
  I have documented proof that I have visited multiple FCA dealerships more than ten times regarding the same recurring is***. Each time, I was treated with disrespect and indifference. The dealerships repeatedly told me the is*** was fixed, yet the problem persisted. At one point, my vehicles transmission had to be replaced at only around ****** kmsomething absolutely unacceptable and outrageous for a brand-new American vehicle. And yet, even after such a major replacement, the core is*** was never resolved.
  
  
  I have made hundreds of calls to FCA Canada and their case managers. I have proof of these interactions as well. One case manager, by the name of Crischen, blatantly told me: We cannot help you further. You can get a lawyer and *** FCA Canada if you want, but trust me, you will get nowhere! I swear on God that this was said to me directly. This is beyond unprofessionalit is a clear demonstration of arrogance, intimidation, and a complete lack of accountability toward customers.
  
  
  Meanwhile, I am left paying nearly $2,700 CAD per month just to keep this defective vehicle on the road:
  
  
  $1,500/month in loan payments
  $600/month in gas
  $400/month in insurance
  $200/month in parking
  
  
  
  
  All of this for a vehicle that has been defective since day one and never properly repaired. My stress, wasted time, and emotional suffering are beyond measure. This ongoing nightmare has destroyed my peace of mind, impacted my health, and caused me severe anxiety for months.
  
  
  Now, my vehicle has reached ****** kmwhich means in just ***** km my warranty will expire. This is a critical situation. FCA Canada has had every opportunity to resolve this matter but has failed repeatedly. The company must not be allowed to simply run out the clock and walk away from their responsibilities.
  
  
  My demands are simple and entirely reasonable:
  
  
  FCA Canada must either replace my defective vehicle or extend my warranty significantly to cover the ongoing unresolved is***s.
  FCA Canada must provide formal financial compensation for the extreme inconvenience, wasted time, and damages I have suffered.
  FCA Canada must acknowledge in writing that this vehicle was defective from the start and that their repeated failures have directly harmed me.
  
  
  
  
  I strongly urge the BBB not to close this complaint, as the business response is completely unsatisfactory and dismissive. This is not just a matter of poor customer serviceit is a serious violation of consumer trust and rights. I respectfully ask the BBB to escalate this matter to the highest possible level.
  
  
  I purchased this vehicle in good faith, but Stellantis/FCA Canada has treated me with contempt and negligence. Unless meaningful corrective action is taken, I will have no choice but to pur*** further legal and regulatory escalation.
  
  
  Sincerely,
  ***** ********
  
  

  Customer Answer

  Date: 22/09/2025

  Dear BBB Team,
  
  
  I am writing in response to Stellantis/FCA Canadas latest reply to my complaint. With the utmost respect, I must express my complete outrage and deep disappointment. Their response is not only unsatisfactory but also insulting to my intelligence as a loyal customer.
  
  
  I have documented proof that I have visited multiple FCA dealerships more than ten times regarding the same recurring is***. Each time, I was treated with disrespect and indifference. The dealerships repeatedly told me the is*** was fixed, yet the problem persisted. At one point, my vehicles transmission had to be replaced at only around ****** kmsomething absolutely unacceptable and outrageous for a brand-new American vehicle. And yet, even after such a major replacement, the core is*** was never resolved.
  
  
  I have made hundreds of calls to FCA Canada and their case managers. I have proof of these interactions as well. One case manager, by the name of Crischen, blatantly told me: We cannot help you further. You can get a lawyer and *** FCA Canada if you want, but trust me, you will get nowhere! I swear on God that this was said to me directly. This is beyond unprofessionalit is a clear demonstration of arrogance, intimidation, and a complete lack of accountability toward customers.
  
  
  Meanwhile, I am left paying nearly $2,700 CAD per month just to keep this defective vehicle on the road:
  
  
  $1,500/month in loan payments
  $600/month in gas
  $400/month in insurance
  $200/month in parking
  
  
  
  
  All of this for a vehicle that has been defective since day one and never properly repaired. My stress, wasted time, and emotional suffering are beyond measure. This ongoing nightmare has destroyed my peace of mind, impacted my health, and caused me severe anxiety for months.
  
  
  Now, my vehicle has reached ****** kmwhich means in just ***** km my warranty will expire. This is a critical situation. FCA Canada has had every opportunity to resolve this matter but has failed repeatedly. The company must not be allowed to simply run out the clock and walk away from their responsibilities.
  
  
  My demands are simple and entirely reasonable:
  
  
  FCA Canada must either replace my defective vehicle or extend my warranty significantly to cover the ongoing unresolved is***s.
  FCA Canada must provide formal financial compensation for the extreme inconvenience, wasted time, and damages I have suffered.
  FCA Canada must acknowledge in writing that this vehicle was defective from the start and that their repeated failures have directly harmed me.
  
  
  
  
  I strongly urge the BBB not to close this complaint, as the business response is completely unsatisfactory and dismissive. This is not just a matter of poor customer serviceit is a serious violation of consumer trust and rights. I respectfully ask the BBB to escalate this matter to the highest possible level.
  
  
  I purchased this vehicle in good faith, but Stellantis/FCA Canada has treated me with contempt and negligence. Unless meaningful corrective action is taken, I will have no choice but to pur*** further legal and regulatory escalation.
  
  
  Sincerely,
  ***** ********

  Customer Answer

  Date: 22/09/2025

  Complaint ID #******** **********************
  
  
  Iam extremely angry and deeply disappointed with how Stellantis/FCA Canada has handled my case. While the BBB has closed this file with the status Answered the business addressed the issues within the complaint, but the consumer remains dissatisfied, I must be absolutely clear: my problem has never been resolved.
  
  
  Over the past two years, I have visited *** dealerships more than ten times for the same transmission, differential, and gearbox problems. Even after a full transmission replacement at around ****** km, the issues persisted. Today, my car has ****** km and only ***** km remain before the warranty expires. Stellantis has never provided a real solutiononly sending me from one dealership to another, wasting my time, money, and health.
  
  
  The most humiliating part of this experience was when one of Stellantis Canadas case managers directly told me: Go get a lawyer, maybe you can get your rights. This is not just unprofessional, it is shameful and shows total disrespect for customers.
  
  
  Meanwhile, I am paying nearly $2,700 CAD per month (loan, gas, insurance, parking) for a defective vehicle that has been a nightmare since day one. The stress, wasted time, financial loss, and impact on my health are overwhelming.
  
  
  And now, to make things worse, I feel that the BBB itself is treating me like a childtelling me the case is closed even though nothing has been resolved. This leaves me confused and frustrated. Where exactly did Stellantis resolve my issue? Where did they offer me a fair solution? Where did they show genuine intent to fix the problem?
  
  
  To clarify my position:
  
  
  Stellantis Canada has not resolved my complaint.
  Stellantis Canada has not offered any fair resolution or compensation.
  Stellantis Canada has consistently disrespected me as a paying customer.
  
  
  
  
  At this point, I truly dont know where else to turn or who will finally listen to my voice. I must ask: Where can I file a complaint so that someone actually holds Stellantis accountable and hears my case?
  
  

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand-new Jeep Wrangler July 10, 2024. Since purchase, the vehicle has experienced an excessive number of major issues that are not normal or acceptable for a new vehicle. These include:Replacement of the alternator Replacement of pulleys Replacement of the ** compressor Replacement of the water pump Multiple interior water leaks Ongoing electrical malfunctions with the radio New concerns with engine overheating and temperature gauge redlining (not yet diagnosed)I have been in contact with FCA Canada ************** Despite the seriousness and frequency of these failures, they continue to state that only warranty repairs are available and that no replacement or buyback will be considered. Their last response suggested that if I wanted a replacement vehicle, I should trade mine in at the dealership which is unreasonable given the defects I have experienced.This situation has caused me significant inconvenience, loss of use, and loss of confidence in the reliability and safety of my vehicle. A brand-new vehicle should not require this level of repeated major component replacement within such a short period of ownership and low mileage. Desired Resolution:At minimum, I am requesting a resolution beyond piecemeal warranty repairs. I believe a replacement vehicle or manufacturer-assisted buyback is the only fair outcome given the repeated, serious, and ongoing defects with my Jeep Wrangler

  Business Response

  Date: 08/09/2025

  We appreciate you bringing this matter to our attention. We are sorry to learn of the concerns that the customer had with the vehicle. We have advised the customer that ********************** is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. We will continue to honour our warranty obligations; however, we must respectfully decline to grant the request for a buyback. We have advised the customer to contact an *** dealership for any unresolved concerns with the vehicle. The dealer has trained technicians and access to technical support from FCA Canada. 

  Customer Answer

  Date: 08/09/2025

   
  Complaint: 23853651
  
  I am rejecting this response because:

  I must stress that the repeated failures I have experienced with my 2024 Jeep Wrangler are far beyond what could be considered normal or acceptable for a new vehicle.
  I understand FCA Canadas position that the warranty does not explicitly provide for replacement. However, consumer protection laws in Canada require that a product be of merchantable quality, durable, and fit for its intended purpose. A brand-new vehicle that has already required replacement of the alternator, pulleys, AC compressor, water pump, has had repeated interior water leaks, and ongoing electrical malfunctions, clearly does not meet that standard.
  This situation has caused me significant inconvenience, and loss of confidence in the vehicle. Simply relying on piecemeal warranty repairs does not resolve the underlying issue that this vehicle is not performing as a new vehicle reasonably should.
  I am therefore requesting that this case be escalated for further review and reconsideration. At minimum, I expect a fair resolution that goes beyond repeated repairs, as the number of major component failures on a vehicle of this age and mileage is unacceptable.

  Sincerely,
  
  ******* ****

  Business Response

  Date: 10/09/2025

  We appreciate you bringing this matter to our attention again. We regret any dissatisfaction with the position taken by FCA Canada. Based on the assessment of the file, it was concluded that the appropriate measures had been implemented and the information provided by FCA Canada was accurate. Our primary objective is the satisfaction of our customers; however, pursuing this goal may not always include the full relief expected in a particular situation. We ensure that our vehicles are operating as designed, and that our warranty terms are always observed. Respectfully, FCA Canadas position remains as stated in our previous response. We have advised the customer to contact the dealership for diagnosis and repairs if there are still issues with the vehicle. 
  
  

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed an issue with the paint bubbling around the hinges of my doors, hood and tailgate on my 2020 Jeep Wrangler on May 13, 2025. I reported it to the ********* Dodge dealership on May 14th, 2025 and was asked to bring it in on the next available appointment, May 21st, 2025.The service manager reviewed the vehicle on May 21st, 2025 and confirmed the issue to be a known issue due to a manufacturing defect, that is covered under the 60 month/120,000 km warranty.The purchase date of my vehicle, and therefore the "in service date", was May 25th, 2025. This meant that the claim was within the 60 month warranty issue.Stellantis/FCA Canada elected to wait until after the warranty expiration date before rejecting the claim, using the excuse that the vehicle is now out of warranty.I have email proof that I reported the issue before the warranty expiration date.Calls to the dealership and to Stellantis/FCA Canada have led to the same false reasoning of the vehicle being out warranty with no course of action to escalate it due to "internal reviews" that other reporters have mentioned.Stellantis will likely provide a standard response here saying that this is due to being out of warranty, but if they actually review this submission and my file, they will know this to be false and they just don't want to own up to their known manufacturing defect (that still exists today, by the way).

  Business Response

  Date: 11/08/2025

  We appreciate you bringing this matter to our attention. We are currently in communication with the customer and our dealership and are reviewing the concerns. 

  Customer Answer

  Date: 11/08/2025

   
  Complaint: 23718211
  
  I am prolonging this response because: Someone from Stellantis did call me and they did say that they have contacted the dealership to request the photos originally taken, but the issue is not resolved. They would not give me a specific timeframe of when to expect an update, but when pressed, they said 1 to 2 weeks possibly. Since the BBB system automatically marks the issue as resolved after 10 days of inactivity, I am making this update to ensure the case stays open through the next steps.

  The issue is currently NOT resolved. I appreciate the initial acknowledgement, but it was only that.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 12/08/2025

  We appreciate you bringing this matter to our attention again. We have advised the customer that we are currently reviewing the concerns and once there are updates the customer will be contacted. In the meantime we appreciate their patience. 

• Initial Complaint

  Date:20/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ***, writing to escalate a long-standing compensation issue with Alfa ***** Canada that remains unresolved after more than months of ************ #: ******** My 2018 Alfa ***** Giulia was at the dealership from Feb 2024 to Feb 2025 for warranty repairs. This period coincided with the start of my separately purchased extended warranty, causing me to lose a full year of coverage while continuing to make finance payments on a car I could not use.Since its return in Feb 2025, the vehicle has suffered recurring issues requiring additional repairs nearly every month.I began compensation discussions with **************** Manager ****** in Aug 2024. After many delays, we reached a verbal agreement on Apr 25, 2025, in which ****** initially offered 4 years of extended warranty coverage and 4 years of oil changes. However, this offer was unexpectedly reversed on May 5 without explanation and replaced with only 4 years of oil changes. This revised offer does not reflect the true value of the lost warranty coverage, ongoing inconvenience, and disruption I endured.****** declined to escalate my case further, stating it had been reviewed internally. Despite multiple follow-ups and direct contact with Stellantis' executive communications team, I have yet to receive a fair or meaningful resolution.On Jan 22, 2025, after 11 months without a successful repair, the dealership escalated the issue to Alfa ***** Canadas CEO, resulting in the transfer of my vehicle to the **** for further diagnosis. Its unacceptable that I had to rely on such internal escalation to get proper attention.I respectfully request that my case be reviewed by someone with appropriate authority who can offer fair compensation for the lost extended warranty coverage and the finance payments I continued to make during the vehicles prolonged downtime.I am happy to provide supporting documents or discuss the matter further if needed.Thank you for your time and consideration,******* ***

  Business Response

  Date: 21/07/2025

  We appreciate you bringing this matter to our attention. We are sorry to learn of the experience that the customer had with the vehicle.  ********************** is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. However, none of the FCA Canada warranties cover incidental or consequential damages such as loss of use of the vehicle, loss of time, inconvenience, commercial loss, loss of income, etc. We have advised the customer that we regret their dissatisfaction with the goodwill offered. However, when considering this type of participation, it is not always possible to extend the full relief expected by the customer. Based on the file and their concerns, we believe that the maintenance plan offered was fair and was presented to them in a goodwill spirit. We encourage the customer to reconsider our position bearing in mind the goodwill intention it was designed to communicate. Also the customer has received a courtesy vehicle for the duration of all the repairs. 

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new jeep 8 years ago. 5 years ago rear differential was replaced on recall. Not even 5 years later it is same issue again and they refuse to replace. After speaking to many mechanics even from their own dealerships they have all stated this is not a regular issue and should be taken care of by ********. May be a faulty recall. They refuse to replace the part because warranty is no longer available for the part. But no other recalls have been returned so it tells me that the part out on wasnt the upgraded version as it should have been 5 years ago. Now causing the vehicle to be of no use at all and it is only 8 years old in total. There sweet two cases opened with Chrysler Canada and fca. They have given no help towards this issue. When the part that was recalled and replaced they assured us that it would never be an issue later if there was possibility we would have traded or sold.

  Business Response

  Date: 03/07/2025

  We appreciate you bringing this matter to our attention. Our customer has been contacted and notified that within the 5 years or *******km (whichever occurs first) powertrain warranty, FCA Canada will not hesitate to assume the differential repair costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The powertrain warranty coverage for this repair expired since May 2, 2022 by time and since 100 000 kilometers and the customers vehicle is not subject to any recall for the rear differential. Every recall is VIN specific.  
  Thank you for allowing us to explain the situation.

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23549012
  
  I am rejecting this response because: the parts were already replaced during the time of which there was warranty and this part in specific should last longer than 4 years. 
  

  this vehicle has been driven by a ***** year old woman during the past 7 years and has never been hard driven or even off road used. As u can see online anywhere a rear differential should last the lifetime of the vehicle. 
  

  not to mention when it was replaced they were asked if this is a regular issue and they had said it would be ok once replaced for many years to come. If this was a known issue for these machines (which everywhere online also shows) then we would have sold it or traded it once it was repaired the first time. But being reassured it wouldnt be an issue going forward we decided to keep it. 
  

  this is a part issue that shouldnt exist after only less than 5 years. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 04/07/2025

  We appreciate you bringing this matter to our attention again. We have advised our customer that there are no incomplete recalls on this vehicle and every recall is VIN specific.  Also the vehicle is more than 3 years outside of the powertrain warranty. Warranty limitations are not unusual with most consumer products. FCA Canada is unable to provide unlimited coverage on our products.While we regret we could not provide a more favorable reply, we hope our customer can appreciate our position. 

• Initial Complaint

  Date:21/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against FCA Canada concerning an unresolved safety recall on my 2021 Jeep Cherokee Trailhawk involving the Power Transfer Unit (***).In December 2024, my vehicle experienced a failure of the ***an issue known to affect this model. Despite the symptoms matching those listed in an active recall, I was told by FCA Canada that my VIN was not eligible at the time. Neither the Mission nor Abbotsford, **, authorized dealerships had parts available or expected them anytime soon. As the vehicle was unsafe to drive, I paid out of pocket to complete the repair at a reputable local ******* January 2025, I received an official letter from FCA Canada stating that the *** issue was now covered under a recall, but also acknowledging that no parts or remedy were currently available. I contacted ***, who informed me that to be eligible for reimbursement, I would need to have the repair redone at a dealershiponce parts became availableand then apply for reimbursement for the original ******* of todayover five months laterthere are still no parts available. I followed up ,only to learn that *** closes customer cases after 14 days, regardless of resolution, requiring customers to start over repeatedly. This is unacceptable, especially considering this recall involves a critical safety component. A *** failure can lead to a loss of vehicle control and potential crash.I find FCA Canada's handling of this recall negligent and dismissive of customer safety. I respectfully request ******************** assistance in urging FCA to:Reimburse me for the December 2024 out-of-pocket *** repair.Provide clarity and accountability on the recall remedy *************** and correct their flawed case management system.I have documentation of the repair, recall notice, and correspondence with FCA and can provide it upon request.Sincerely,***** ******

  Business Response

  Date: 22/05/2025

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with the inconvenience caused by the *** recall remedy delay.  *** is making every effort to provide the recall remedy as quickly as possible and to repair the vehicle.  *** will send a follow up notice once the recall remedy becomes available. In the meantime, if the vehicle is experiencing issues, we have referred the customer to a FCA dealership for a diagnosis and interim repair if required. 

  Customer Answer

  Date: 22/05/2025

   
  Complaint: 23360391
  
  I am rejecting this response because: While I have spoken with **** at ***, I was requested to take my Jeep back to the dealership for an assessment. I have agreed and made an appointment for next week at ****************  What *** is willing to do will depend on the findings at the dealership. This matter remains unresolved at this time.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 23/05/2025

  We appreciate you bringing this matter to our attention again. We have advised the customer that *** will work with the dealership to repair the vehicle. *** is also working to provide a remedy for the recall and will complete the recall once the remedy becomes available. 

  Customer Answer

  Date: 26/05/2025

  What *** is not saying is that the recall part (power transfer unit ) was issued Jan 2026. They still do not have any idea when if ever that part will be available. 

  All that sending me to the dealership is to confirm that yes it is still and issue and we have no idea when that part will become available. 

  The letter from FCA states that if you vehicle is having issues like mine, do not drive it.  What solution are they offering ?  How are they going to make a part appear that has not be available for the last 6 months and no eta on when it will be.

  This case should not be closed until they can at minimum assist with getting the recalled part. 

• Initial Complaint

  Date:29/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, April 29 I received a call after multiple appeals to Stellantis (FCA Canada) about a warranty claim I had attempted to file appropriately a year ago regarding a faulty radiator sensor. The radiator sensor ceased to function and caused my engine to overheat and warp the cylinder heads. This lead to a nearly $4000 repair cost as of the time of this complaint being filed due to long-term damage from coolant leaking into the engine.The original claim and case file was ignored by *** and the dealership in which I purchased the vehicle until my vehicles odometer exceeded the set kilometres allowed by *** claims ************** my vehicle is at ******* kms, I am being told Im obliged to come up with an out of pocket repair cost for the long-term damages the sensor failure caused regardless of the dealership and manufacturers neglected warranty claim. The original call for a claim was made while my vehicle was under ******* km. I have case file numbers for both attempts to contact *** directly. As well as documented conversations and visits to Performance ******** dealership **************, *******. I am a mobile bicycle repair business owner as well as daily driver. I purchased the vehicle new and in good faith that warranties would be honoured and my experience with purchasing a new vehicle would be at the very least, a fair experience. This is not been the case for the entire duration of purchasing and owning my vehicle (Ram Promaster City SLT) since late 2020. I feel it is unjust that I should be made to pay for long-term damages to my vehicle caused by equipment that failed while under warranty and not due to negligence. Especially given the many attempts to address the issue in the past already. Current kilometres should not factor into this warranty claim. Focus should be on the amount of kilometres on the vehicle when the first case file was opened. I have both case file numbers past and present for reference.

  Business Response

  Date: 30/04/2025

  We appreciate you bringing this matter to our attention.  Our customer has been advised that within the 5 years or *******km (whichever occurs first) powertrain warranty, FCA Canada will not hesitate to assume the engine repair costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The powertrain warranty coverage for this repair expired since 100 000 kilometers and now the vehicle is 40 000 kms over the warranty. Also the customers vehicle is not subject to any recall for the cylinder heads. We have also contacted the dealership Performance ******** and they have no records of any visits for inspection or  repairs from last year. They indicated that they haven't seen this vehicle since October 2022. 
  Thank you for allowing us to explain the situation.
  
  

  Customer Answer

  Date: 30/04/2025

   
  Complaint: 23265532
  
  I am rejecting this response because the Powertrain warranty was still in effect at the time my radiator sensor was deemed faulty and had already caused my vehicle to overheat, subsequently resulting in engine head warpage and long term damage to the head gasket causing coolant to leak into the cylinders.
  I was rejected warranty repairs at the service centre in Performance Chrysler in ************* (reason for lack of records) as well as I was told by *** the sensor was not considered a powertrain issue. It clearly is as it directly affects the safe and reliable operation of the vehicle.
  The radiator sensor was exchanged at my own personal expense at Two Guys Garage in **********************. But not before the resulting damage was done. 
  

  I am just not attempting to adress the concerns due to check engine light warnings and low oil pressure. However this is a concern dating from last year when I was still under warranty. Current mileage is irrelevant and should not be factored.

  I have service documents dating from when the faulty radiator sensor was replaced. Available upon request. Anyone With an understanding of engines will understand when a radiator sensor is faulty and engine will overheat. The cascading effect is well documented. I would appreciate A level of professionalism with this issue.  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/05/2025

  We appreciate you bringing this matter to our attention again. We have advised the customer that the warranty for the radiator was 3 years or 60 000 kms whichever occurs first. This component is not covered by the powertrain warranty.  We have also reiterated that the engine warranty is expired now and there was no engine diagnosis nor repair at Performance ******** or any other *** dealership during the powertrain warranty period. All warranty repairs must be done at an *** dealership and *** doesn't work with independent facilities. 

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle from an authorized dealership in 2022. In May 2023, a paint defect was identified by FCA/Stellantis on a small side panel of the vehicle, for which the repair was covered by FCA/Stellantis. 2 months after this repair was completed, the paint defect issue started again on adjacent panel. When I called to inquire if this could be repaired as it is a known defect admittedly by the manufacturer, I was told no as I am now past their warranty period. I disagree with this decision entirely, as this is a known defect with the make and model of my vehicle, the repair was previously covered as the defect was identified by FCA/Stellantis DURING the warranty period, and the issue is occurring on the same panel type with the same paint. My request is that this repair be covered by FCA/Stellantis as fault was already acknowledged by a defected product.

  Business Response

  Date: 11/04/2025

  We appreciate you bringing this matter to our attention. Our customer has been advised that within the 3 years or ******km (whichever occurs first) basic warranty, FCA Canada will not hesitate to assume the trim and paint repair costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The basic warranty coverage for this repair expired since 60 000 kms and the vehicle has ***** kms. The customers vehicle is not subject to any recalls for these concerns. Also, the vehicle was already outside basic warranty at the time of the first repair and the dealership provided goodwill assistance outside of the warranty. FCA Canada is unable to provide unlimited warranty coverage. 

  Customer Answer

  Date: 11/04/2025

   
  Complaint: 23190442
  
  I am rejecting this response because: The issue with defective paint on the vehicle was admitted during the original repair. Despite the vehicle being outside of the expected warranty., This issue, stems from the vehicles production and should be covered by the manufacture.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 14/04/2025

  We appreciate you bringing this matter to our attention again. We have contacted our customer to reiterate our position: the warranty has expired and the vehicle is not subjected to any recall. While we regret we could not provide a more favorable reply, we hope our customer can appreciate our position.
  

• Initial Complaint

  Date:18/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 14 February 2025 the check engine light on my 2018 RAM 1500 SLT QUAD CAB 4X4 Eco Diesel came on due to a Crankcase Position Sensor Failure. The vehicle was taken to the local dealership the same afternoon, where they suggested I call *** (*************************) to inquire if FCA would cover the costs of repair as it was a known issue. *** was called that evening and I was assigned case number ********. On Tue 18 Feb 2025 I received a call from *** stating that they would not cover the cost of repairs. The vehicle was subject to a "66A" recall in November 2023. The recall is outlined below:New Safety Recall Advanced Communication 66A ********** (*** US) has announced a safety recall on certain ********* MY Ram 1500 and ********* MY Jeep Grand Cherokee vehicles equipped with a 3.0L diesel engine.REASON FOR THIS SAFETY RECALL Some of the above vehicles may have been built with engines that may have the magnetic signal material delaminate from the body of the tone wheel.The magnetic material attached to the reluctor wheel provides a signal to the crankshaft position sensor. If this signal material is lost, the engine loses its ability to synchronize injector pulses and cam timing. This loss of crankshaft position can result in an engine stall, as well as loss of the ability to restart the engine. A loss of motive power can cause a vehicle crash without prior warning.SERVICE ACTION *** US will conduct a voluntary safety recall on all affected vehicles to update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that crankshaft position signal is lost. The remedy for this condition is not currently available. As this was a known issue by *** and the recall was a temporary fix in case the part did fail I believe that *** should be responsible for the repair costs.Sincerely **** Read

  Business Response

  Date: 20/02/2025

  We appreciate you bringing this matter to our attention. Our customer has been notified that within the  warranty, FCA Canada will not hesitate to assume the crankcase position sensor repair costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The warranty coverage for this repair expired and the repair is not related to the recall 66A.  The recall 66A has been completed on this vehicle on November 8, 2023. The repair procedure was the reprogramming of the  Powertrain Control Module (PCM) to maintain engine operation if the signal material is lost. The recall doesn't include the crankcase position sensor replacement and there are no other incomplete recalls on this vehicle.  
  Thank you for allowing us to explain the situation. 
  
  

  Customer Answer

  Date: 21/02/2025

   
  Complaint: 22956093
  
  I am rejecting this response because:

  The warranty coverage requested for this repair is related to the recall 66A.  The repair procedure was the reprogramming of the  Powertrain Control Module (PCM) to maintain engine operation if the signal material is lost.  The signal material was lost as was forecasted as being very likely to occur by ***. The 66A recall did not include the crankcase position sensor replacement, as from my understanding from my local dealer, when I took the vehicle in on Nov 23, while still under warranty, there was no repair available.  Yes, the vehicle is out of warranty now but I sincerely believe my issue is a continuation, and likely result, of the original 66A issue/recall and therefore should still be covered.  As I stated previously I find it very strange that a company would issue a recall for a known issue, and then could or would not supply the parts to properly fix the issue on a part that they obviously knew would fail.  
  Thank you for allowing us to explain the situation. 
  
  Sincerely,
  
  **** Read

  Business Response

  Date: 24/02/2025

  We appreciate you bringing this matter to our attention again. We have contacted our customer to advise that according to the recall 66A letter the  magnetic material attached to the tone wheel on the vehicle that provides a signal to the crankshaft position sensor may be lost. However in this case it was determined by the dealership that there was nothing wrong with the magnetic material attached to the tone wheel but it was the crankshaft sensor that failed and this part isn't covered under the recall.
  While we regret we could not provide a more favorable reply, we hope our customer can appreciate our position. 

  Customer Answer

  Date: 26/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Read