Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windows

Consumer Direct Windows and Doors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Consumer Direct Windows and Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Consumer Direct Windows and Doors has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.26

    Average of 19 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Gary H

      Date: 18/07/2025

      From the start **** was extremely helpful and guided me throught the whole process.
      Even with the rebate portion of our deal.
      The price was excellent and the product extremely well built.
      I had 15 windows. 2 doors and a patio door.
      It was a three day job. It was also really hot and sunny outside all days. Well It rained for a llittle a couple of hours but that didnt stop the installers. **** and ******. * *** ** ***** ** * *** **** ****** *** * ******** ***** These guys were incredible. Very professional and curtious. I told
      **** that he didn't need the drop sheets because I was already doing some work. And it was messy anyways. But he said that it's OK but he treats all homes with the same care no matter. I thought that was awesome.
      That's a good guy. ****** and **** worked like horses here. Showed up same time all three mornings. Very pleasant. Sweating alot but no complaints heard.
      A final inspection with **** showing me the locks, window cranks, how to operate the patio door locks and screen door operation.
      These guys know there stuff.
      Thank you everyone at consumer direct windows and doors.
      The house looks so different. I love it.

    • Galen B

      Date: 16/07/2025

      Working with Consumer Direct Windows & Doors in general, and specifically with ********'s attention to detail, was an absolute pleasure. Every aspect of this window retrofit project - from beginning to end - was professional, skillful, well-executed, and meticulous. We enjoyed turnkey results with virtually no touchups or cleanups required afterwards. Consumer Direct offers quality workmanship at competitive prices. Thanks again, for excellent overall service . . . ******* happy customer. **

    • Tahir H

      Date: 12/07/2025

      ***** ******** ****** ******* ** *** *****! I had a disappointing experience with their window installation services. Despite taking measurements, in February 2025, they installed windows that were undersized, requiring metallic capping to cover gaps on multiple windows. Specifically, four windows had capping on two sides (top and one side), and two windows had capping on the upper side.
      I contacted them, sent pictures, and requested replacement of at least four windows with correct sizes. Despite multiple visits from representatives, including their manager ****, we couldn't resolve the issue. **** suggested reinstalling the windows with extra caulking to distribute the gap evenly, but I was concerned this would result in an unprofessional finish with excessive caulking visible on both sides.
      Unfortunately, Consumer Direct Windows refused to replace the windows. *** ****** **** * * **** ******* I would not recommend this company to anyone.

    • Paul S

      Date: 22/05/2025

      Highly recommend sales staff/installers. ******** sales rep . Knowledgeable and trustworthy.No pressure sales .Installers **** and ****** highly skilled . Very polished at their work .Courteous and friendly and above all professional . Recommend this company for windows/ door installations

    • John W.

      Date: 23/04/2025

      Fantastic
      Absolutely wonderful people to work with right from quoting job to finished job of 21 window install.
      Thankyou ***** ***** for helping us in choice of windows and you expert advise.
      Father and son installers were great as was all of the office staff. We have already had many complments on looks and installation.Job well done!
      Thanks
      **** **

    • Ralph E

      Date: 09/11/2024

      We just had new doors installed, and we’re absolutely thrilled! From start to finish, the entire experience was exceptional. Michelle, our salesperson, was incredible—knowledgeable, patient, and truly committed to helping us find the perfect doors for our home. The installation was seamless, and the quality of the doors has exceeded our expectations, transforming the look and feel of our home. We couldn’t recommend Consumer Direct Windows & Doors, their products, and Michelle’s outstanding service more highly!

    • Pamela D

      Date: 22/06/2024

      We recently replaced our back garden door. The entire experience with Consumers Direct was A+.
      Michelle did an amazing job helping us to get the product we required. She also did a post-installation visit to ensure we were good and check out the look and fit in our house.
      Price was within our budget – which we were happy with as a previous quote from another company was unrealistically 4+ times more!
      Installation – simply amazing!! Installers were very respectful and talented. Door looks amazing and all trim work and fittings are beautiful.
      We will definitely be calling Michelle back in when we are ready to replace our windows in the near future!!

    • Cathy C

      Date: 26/04/2024

      We replace the glass to our windows and it has been an excellent experience. Michelle was nice and accommodating and the man who came to repair our window has also done a great job. Thank you, Consumer Direct!

    • Vivette H

      Date: 14/12/2023

      Consumer Direct provided excellent service in replacing our doors and a window with the highest level of professionalism and efficiency.
      Rob K. was the salesperson who provided guidance from the very beginning with the highest level of professionalism. He interacted well with the family, assessed our needs, and provided options related to costs and styles, for us to consider.
      The installers were very professional and efficient as they completed each task well.
      Overall, the experience was a good one!
      I unreservedly recommend this organization for your needs in windows and doors installation.

    • Ralph C

      Date: 10/12/2023

      **** *** *** ******* ********** *** ******* ** ******* They never give me important notification before too late for the rebated rules **** ****** ********* I lost $4,000. I want it back.

    Consumer Direct Windows and Doors is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.