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Business Profile

Computer Software Developers

Open Text Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Open Text Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Open Text Corporation has 13 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/11/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against REMOVEDan Open Text Corp product regarding their refusal to provide a partial refund for services I can no longer use. * REMOVED 
      1)I have been a loyal REMOVEDcustomer since 2016, paying annually via automatic renewal.

      2) On 1-27-2021, I received an offer to prepay for three years of REMOVEDservices, which I accepted.

      3)The service automatically renewed on 3-26-2024, for an additional three years at $356.37.

      4)There was no mention in the offer or receipt that this payment was non-refundable.

      5)Due to circumstances beyond my control, I am required to close my business and no longer need the service.

      6)I contacted REMOVEDto request a partial refund and was informed they only offer refunds within 30 days of purchase.

      7)I explained I was simply requesting credit for 16 months of unused service—about $158.00—but they refused.

      8)I asked to escalate the matter and was told on 11-10-2025 that a supervisor would call me back within 25 minutes. No one called.

      9)On 11-11-2025, I reached out again, started over with a new rep who transferred me to a supervisor.

      10)The supervisor reiterated the same refusal...my refund window had expired.

      11)I asked to speak with someone in upper mgmt, but was told they do not take calls and that their email addresses are private. REMOVED

      Business Response

      Date: 26/11/2025

      Hello REMOVED

      My name is REMOVED, sr Manager in collections.

      Can you provide me with the names of the individuals you spoke to so I can have a conversation with their manager on this situation.

      My direct contact information blow.

      REMOVED
      Senior
      Manager, Collections
      REMOVED
      REMOVED

       

      Customer Answer

      Date: 26/11/2025



      Complaint: REMOVED



      In response to REMOVED’s request for documentation, I am providing the following details:  REMOVEDthe first representative I spoke with was REMOVED, who provided me with Case Number REMOVED. REMOVEDstated that a supervisor would contact me by phone within approximately 25 minutes. No one contacted me.

      The following day, I reached out to REMOVEDagain. I explained the situation to the representative I was connected with, and she informed me she would transfer the chat to a supervisor. I was eventually connected with a supervisor. Unfortunately, I do not have the names of either the representative or the supervisor from this second interaction.

      I logged into my REMOVEDaccount today in an attempt to retrieve the chat transcript, but it is no longer available for me to view. I am hopeful that REMOVEDwill still have access to those communications on their end, as they are relevant to my case.



      Sincerely,



      REMOVED

      Business Response

      Date: 08/12/2025

      Hello REMOVED

      It seems you had spoken to REMOVED, he is a manager, it also seems that the services have been accessed as of this November. 

      Therefore, no refund is due.

      Regards

      REMOVED

      Customer Answer

      Date: 08/12/2025



      Complaint: REMOVED



      I am rejecting this response because: One of the representatives I spoke with in November told me to be sure to download any items that I may need prior to closing the account and I did so. Please note, I am simply requesting credit for the 16 months of "unused service", about $158.00.



      Sincerely,



      REMOVED

    • Initial Complaint

      Date:17/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Open Text Inc. is charging REMOVEDfor a service we do not want and requested to cancel. We thought it was cancelled a year ago and haven't used the service. We were told we need to pay for the service first, and then they will reimburse us. They won't cancel it without this full payment. REMOVEDWe want the charges dropped, as we don't want the service and have emailed them twice about cancelling the service. We only received demands to pay and no indication that the service is cancelled.

      Business Response

      Date: 18/09/2025

      Hello REMOVED 

      Thank you for bringing this concern to our attention. I will have a team member look into this situation and advise me.

      Once I have all the information, I will inform you and the BBB through this platform.

      Regards

      REMOVED
      Senior Manager,
      Collections
      REMOVED
      REMOVED

      Customer Answer

      Date: 02/10/2025

       It appears that they I’m still being expected to pay for a service and to extend it until June 2026. So NO, it hasn’t been resolved. Can you please help me resolve this issue?

      Business Response

      Date: 02/10/2025

      Good Afternoon

      After further investigation from our billing teams, the cancellation was not submitted to the appropriate area, however, it has been decided that opentext will approve the cancellation and credit the amount outstanding.

      Regards

      REMOVED
      Senior
      Manager, Collections
      REMOVED

    Open Text Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.