Complaints

This profile includes complaints for Open Text Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Open Text Corporation has 13 locations, listed below.

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• Headquarters Location

  

  Open Text Corporation

  275 Frank Tompa Dr Waterloo, ON N2L 0A1

• 

  Open Text Corporation

  2711 N Haskell Ave STE 2300 Dallas, TX 75204

• 

  Open Text Corporation

  1055 E Colorado Blvd Pasadena, CA 91106

• 

  Opentext

  Tucson, AZ 85711

• 

  Open Text Inc.

  11720 Amberpark Dr Ste 200 Alpharetta, GA 30009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/09/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Open Text Corporation is the parent for REMOVEDwhich has been unable or unwilling to resolve my renewed license issue.
  
  I purchased two licenses valid through 12/10/2029 at $259.17 each – REMOVEDDespite NUMEROUS contacts with REMOVED, the license assigned to REMOVEDstill carries a message that the license has expired, even though the payment was processed and that I was billed four times for the two licenses. My efforts to resolve this with REMOVED, to date, have failed.

  Business Response

  Date: 18/09/2026

  Hello REMOVED,
  My name is REMOVED, Senior Manager, Collections. I would be happy to assist with your inquiry.
  To help us investigate this matter, could you please provide the following:
  Your account number
  A copy of the invoice in question
  Details of the three charges you referenced
  Once we have this information, my team will review the charges and follow up with our findings.
  Thank you for your assistance.
  Regards,
  REMOVED
  Senior Manager, Collections

  Customer Answer

  Date: 18/09/2026

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because: The billing issue has been resolved; however, the license issue has not.
  
  
  
  Sincerely,
  
  
  
  REMOVED

  Business Response

  Date: 21/09/2026

  Hello REMOVED,

  I am not sure why are you rejecting my assistance, I can coordinate internally for you, Can you please provide your account number for me to better handle.

  Regards

  REMOVED

  Customer Answer

  Date: 22/09/2026

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because: If theye are so interested in resolving this, refer to my extensive file with REMOVED- readily accessible to him by accessing my name WHICH REMAINS UNRESOLVED AS OF THIS WRITING!!
  
  
  
  Sincerely,
  
  
  
  REMOVED

  Business Response

  Date: 23/09/2026

  Hi REMOVED,
  I want to help resolve this issue for you, but I cannot do so without the information I have requested.

  Your responses so far have not provided the details needed for me to investigate and assist further.

  I have also noticed that portions of your message are written in all capital letters, which can come across as confrontational.

  I would appreciate it if we could keep our communication professional and focused on resolving the issue.

  Please provide the requested information at your earliest convenience so I can continue my review.
  Regards,
  REMOVED

  Customer Answer

  Date: 24/09/2026

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because: The respondent appears to be emotionally invested to act effectively in resolving my complaint. I have spoken to the escalations team at REMOVEDand they are taking it from here.   
  
  
  
  Sincerely,
  
  
  
  REMOVED

  Business Response

  Date: 30/09/2026

  Hello REMOVED

  Glad to hear you are dealing with the correct group,

  Can you share the individuals name so I can f/up with them.

  Regards

  REMOVED

  Customer Answer

  Date: 05/10/2026

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because:

  Open Text wanted to know whom I had been speaking to to resolve the matter so they could follow-up. Please advise the following. The contact is REMOVEDand the open issues are:
  1.  Remove the text that the subscription has expired and confirm in writing that my data on BOTH accounts are backed-up and secure, and
  2.  Advise why the personal  data on both accounts is still be being reported as incomplete and what is necessary to resolve this.
  Thank you.
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:13/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against REMOVEDan Open Text Corp product regarding their refusal to provide a partial refund for services I can no longer use. * REMOVED 
  1)I have been a loyal REMOVEDcustomer since 2016, paying annually via automatic renewal.
  
  2) On 1-27-2021, I received an offer to prepay for three years of REMOVEDservices, which I accepted.
  
  3)The service automatically renewed on 3-26-2024, for an additional three years at $356.37.
  
  4)There was no mention in the offer or receipt that this payment was non-refundable.
  
  5)Due to circumstances beyond my control, I am required to close my business and no longer need the service.
  
  6)I contacted REMOVEDto request a partial refund and was informed they only offer refunds within 30 days of purchase.
  
  7)I explained I was simply requesting credit for 16 months of unused service—about $158.00—but they refused.
  
  8)I asked to escalate the matter and was told on 11-10-2025 that a supervisor would call me back within 25 minutes. No one called.
  
  9)On 11-11-2025, I reached out again, started over with a new rep who transferred me to a supervisor.
  
  10)The supervisor reiterated the same refusal...my refund window had expired.
  
  11)I asked to speak with someone in upper mgmt, but was told they do not take calls and that their email addresses are private. REMOVED

  Business Response

  Date: 26/11/2025

  Hello REMOVED

  My name is REMOVED, sr Manager in collections.

  Can you provide me with the names of the individuals you spoke to so I can have a conversation with their manager on this situation.

  My direct contact information blow.

  REMOVED
  Senior
  Manager, Collections
  REMOVED
  REMOVED

   

  Customer Answer

  Date: 26/11/2025

  
  
  Complaint: REMOVED
  
  
  
  In response to REMOVED’s request for documentation, I am providing the following details:  REMOVEDthe first representative I spoke with was REMOVED, who provided me with Case Number REMOVED. REMOVEDstated that a supervisor would contact me by phone within approximately 25 minutes. No one contacted me.

  The following day, I reached out to REMOVEDagain. I explained the situation to the representative I was connected with, and she informed me she would transfer the chat to a supervisor. I was eventually connected with a supervisor. Unfortunately, I do not have the names of either the representative or the supervisor from this second interaction.

  I logged into my REMOVEDaccount today in an attempt to retrieve the chat transcript, but it is no longer available for me to view. I am hopeful that REMOVEDwill still have access to those communications on their end, as they are relevant to my case.
  
  
  
  Sincerely,
  
  
  
  REMOVED

  Business Response

  Date: 08/12/2025

  Hello REMOVED

  It seems you had spoken to REMOVED, he is a manager, it also seems that the services have been accessed as of this November. 

  Therefore, no refund is due.

  Regards

  REMOVED

  Customer Answer

  Date: 08/12/2025

  
  
  Complaint: REMOVED
  
  
  
  I am rejecting this response because: One of the representatives I spoke with in November told me to be sure to download any items that I may need prior to closing the account and I did so. Please note, I am simply requesting credit for the 16 months of "unused service", about $158.00.
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:17/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Open Text Inc. is charging REMOVEDfor a service we do not want and requested to cancel. We thought it was cancelled a year ago and haven't used the service. We were told we need to pay for the service first, and then they will reimburse us. They won't cancel it without this full payment. REMOVEDWe want the charges dropped, as we don't want the service and have emailed them twice about cancelling the service. We only received demands to pay and no indication that the service is cancelled.

  Business Response

  Date: 18/09/2025

  Hello REMOVED 

  Thank you for bringing this concern to our attention. I will have a team member look into this situation and advise me.

  Once I have all the information, I will inform you and the BBB through this platform.

  Regards

  REMOVED
  Senior Manager,
  Collections
  REMOVED
  REMOVED

  Customer Answer

  Date: 02/10/2025

   It appears that they I’m still being expected to pay for a service and to extend it until June 2026. So NO, it hasn’t been resolved. Can you please help me resolve this issue?

  Business Response

  Date: 02/10/2025

  Good Afternoon

  After further investigation from our billing teams, the cancellation was not submitted to the appropriate area, however, it has been decided that opentext will approve the cancellation and credit the amount outstanding.

  Regards

  REMOVED
  Senior
  Manager, Collections
  REMOVED