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Business Profile

Consignment Services

Charmed Again Consignment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought in items on consignment to sell and when I came in to pick up the unsold items on Oct. 12, 2023, eight items were missing. I was told they were closing my account, but I told the owner I had missing items unaccounted for. She said that these may be in bags at the back of the store, and she would look for them. I telephoned the store twice after that, one time on Oct. 26, and another time in November 9. The first time I was angrily told that she did not look yet, and the second time I was told that REMOVEDthat she would call me- and for me NOT to call anymore.
    I have stock numbers for six of the items #REMOVED(REMOVED) for my customer REMOVED.
    I was never given a print out for the other items, yet they were black heels size 8.5 and a black long sleeved top with large openings on the arms, and trimmed with white piping.
    It has been months now, and I have not heard from anyone, and I am certain I will never see those items again, or receive the money for them.
    A google review posted by another person, had the same thing happen to them. I don't think this company should be allowed to be able to do this to customers, or cosigners should be forewarned at least. The owner may believe that she has a right to keep items by simply stating that they were lost or stolen, as she makes you initially sign a waiver to that effect; however, consumer laws may differ. Your organization will know that though. Thank you for your help!!

BBB Accreditation: None

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