Business ProfileforAPI Alarm Inc

We were clients of API Alarm Inc. from Oct. 31 1989 to oct 31 2020. In October of 2020 we decided not to avail ourselves of API Alarm services and indicated such by not prepaying the service charge that would normally be required. Over the course of the previous 20 years, as clients, we received calls from API monitoring during any alarm activated event most of which were smoke related. Since not prepaying in 2020 we never received smoke alarm calls from API (we had several over this period but did not expect calls as we believed we ha not been clients since October 2020) until this October under quite suspicious circumstances. This past spring, I explained all this to a secretary in customer service during a call I made in response to a request for payment for the period since October 31, 2020. She refused to let me speak to someone with authority so as to state my case insisting that the invoice had to be paid. In October I received a call from someone in API accounting. I made my case with her concluding with the fact that since 2020 there had been several smoke alarms for which we received no calls from API Alarm Inc. indicating that we were not being monitored. Some two weeks later my sister who I used as an emergency contact for API, called to let us know that API monitoring had called about a smoke alarm at the house. Our missed calls record showed we did miss the call. I was out in the yard. My daughter and her husband who both work from home, did not take the call on the house phone as the normally don’t. I called the monitoring station. I explained confusion regarding the call. I explained that the alarm DID NOT sound, and that the consul showed no alarm had occurred. I asked that we no longer be contacted. API Alarm Inc. tells me that we did not cancel in writing 60 days in advance. It’s interesting that every invoice we received over the years was dated “date sent Oct. 1” and “date due Oct 31”— that is, 30 days prior making the 60 day requirement unlikely. The second last invoice we received in October included yearly charges since Oct 2020 plus other charges AND some $350 for 2024! When I emailed national operations manager **** ****** and asked how it is that after stating our position that we do not nor have wanted API Alarm Inc. services since October 2020 they would send an invoice including a charge for next year? Some weeks later we received a new invoice excluding 2024. We chose not to purchase API Alarm services in October of 2020 buy not PREpaying for their service. Whatever direction API ALARM chose to go in response was their choice. We did not prepay for their dervices and bear no obligation for their choices. This smacks of negative billing. We will not pay for something we did not agree to purchase.