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Business Profile

Payment Processing Services

Paybilt
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2026

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve used them to make a deposit, the deposit got rejected for 300$ they kept asking me for a bunch of documents which I got all sent out they’ve said once they would have document they would give me my money, and now they’ve just ignoring me and. not returning or depositing my funds

    Business Response

    Date: 04/02/2026

    Thank you for allowing us to address this concern.

    We can see that the customer attempted to make a $300 deposit; however, the transaction was not successfully completed as it was initiated outside of the standard payment flow provided on our platform. As a result, additional steps were required in order to return the funds.

    To proceed, a limited set of required documents was requested and communicated during the process. Once the requested documentation was received, the refund was promptly issued. The funds were successfully claimed by the customer on February 2, 2026, and the matter has since been fully resolved.

    We regret any inconvenience experienced and appreciate the customer’s cooperation throughout this process. Providing a professional, attentive, and seamless experience remains a priority for us, and we are pleased to confirm that this matter has been concluded.

    Best regards,
    Paybilt Customer Care Team

  • Initial Complaint

    Date:03/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deposit money to them for my gaming account and the money has not been put into my account they are saying that it has been and it hasn’t I sent them all documents from my back to say it was sent !

    Business Response

    Date: 11/11/2025

    Hello REMOVED,

    Thank you for bringing this to our attention. We’re sorry for the frustration this situation has caused.

    After reviewing your recent deposit, we can confirm that the payment was successfully delivered to your merchant. 

    We also reviewed your prior concerns. In those instances, payments were initiated outside of our standard payment flow, which can affect how quickly transactions are processed. All impacted payments have been reconciled, and there are no outstanding balances owing on our end.

    For this deposit, the quickest way to resolve the matter is to contact your merchant directly. You can use our Payment History tool to locate the merchant and view transaction details, please use the following link to access the tool - REMOVED

    If you need any assistance, please don’t hesitate to contact us at [email protected]. We’re always happy to help and want to ensure this is resolved to your satisfaction.

    Best regards,
    Paybilt Customer Support

  • Initial Complaint

    Date:14/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a deposit onto REMOVED on monday February 5th, i ended up cashing out 1100$. They withdrawal is off of the casino and has been sent to paybilt to release it to me. I have received a notification email from paybilt on thursday February 8th saying that i will receive my deposit shortly. I have been waiting 5 days (3 business days) to receive my money. I have tried emailing paybilt multiple times (probably about 15 times) they have not responded to one of those emails. This is starting to get really frustrating as i am not even able to find a phone number to contact this company properly

    Business Response

    Date: 05/03/2024

    Hello REMOVED,

    We apologize for any
    inconvenience this transaction has caused. We do our best to ensure everyone
    receives their withdrawals as smoothly as possible.  

    It looks as though the
    emails needed to complete your transaction had been delivered, and after our
    Customer Support team had reached out to you with instructions, the funds were
    successfully claimed.

    If you have any further
    questions, please feel free to reach out to us through our existing email
    thread.

    Kind regards,

    Paybilt Customer Support

Paybilt is BBB Accredited.

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.