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Business Profile

Payment Processing Services

InstaDebit Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have just come across an entry on my credit report from Instadebit today, dated November 13, 2023. I am unfamiliar with Instadebit and have not initiated any transactions with them. I am troubled by the lack of proper identity verification methods employed, and I find it unacceptable that their website lacks adequate security measures to prevent unauthorized access.

    Business Response

    Date: 23/11/2023

    Hello, 

    Please be advised that in order to register for INSTADEBIT you are required to enter your name, address, date of birthday and last 4 digits of your SIN to create the account. As displayed in our Terms Of Use Section 7.1 it states "You authorize us to access your credit bureau file and other Third Party data sources to verify the personal information you have supplied, for insufficiently funded transactions, and negative or fraudulent activity. "

    If you did not create an INSTADEBIT account, please contact REMOVEDin regards to the unauthorized credit check.

InstaDebit Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.