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Business Profile

Payment Processing Services

AnyDay

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There are issues with the tip cards and we have not received the cash from them. They have been holding the money for 3 days. REMOVEDI would like the cash to be given to us.

    Business Response

    Date: 20/02/2026

    On February 17, 2026, the Bank of Canada issued a
    temporary compliance order requiring REMOVED to immediately cease performing
    retail payment activities. As a result, transactions, including refunds, on the
    platform are currently suspended. We would like to reassure you that
    cardholder funds remain fully secure and that access to those funds has not
    been affected.

    At this time, we do not have confirmation as to when
    operations will resume. We are actively engaging with the Bank of Canada and
    relevant parties to determine next steps and will provide updates as soon as
    additional information becomes available. EFTS, E-transfers and PADS
    will not be processed in the interim.

    For context, on January 28, 2026, wallet balances on the
    platform were adjusted to reflect the actual cash available in the settlement
    accounts held in REMOVED.’s name. This adjustment aligned displayed balances
    with the funds then available in those accounts.

    REMOVEDis not the legal
    holder or custodian of merchant or cardholder funds. The settlement accounts
    have at all times remained in REMOVED.’s name. REMOVEDis not responsible for the
    origin, use, or disposition of funds held in those accounts prior to the
    January 28 adjustment. REMOVED
    Any questions relating to balances reflected on the
    platform prior to January 28, 2026 — including the source or use of those funds
    — should be directed to REMOVED
    Our focus remains on stabilizing the situation and
    working toward a compliant path to resume service. We appreciate your patience
    and will continue to communicate as matters develop.

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AnyDay Pay REMOVEDhas a pre-authorized wallet load feature that we use.

    In mid October, we were deducted twice ($12,720.55) and were not informed why so we followed up. We REMOVEDwere told later it was a glitch and that funds would be refunded within 1-2 business days. Funds are still not deposited and we have followed up far too many times REMOVED.

    Throughout all these follow-ups, replies have been scarce and when they do, I am given the generic reply that "finance is looking into the issue."

    Today, the email I sent bounced back with a failed to deliver as the forwarding email had a typo in it REMOVED. I have forwarded my email to the correctly spelled email and am now waiting for a reply.

    I am currently doing this remotely as I am on vacation, but any help is greatly appreciated.

    Customer Answer

    Date: 06/01/2026

    Hope you have been well. As AnyDay Pay has rebranded to Everyday Pay, I have been in contact with them directly and they have refunded the amount owed to us.

  • Initial Complaint

    Date:03/12/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - October 20, 2025
    - $15,387.37
    - Anyday is a tip card service. Based on a PAD agreement, they debit your account which gets loaded into your tip wallet, which you can then use to pay your employees their tips. On this day we had a $30,000 limit set up. They withheld 2 x $15,387.37 transactions. 1 x $15,387.37 was the correct amount to top our account up. The other an error. I requested a refund right away and they said it would be deposited in 48 hours due to this error. Multiple follow up were also done as nothing has been refunded.

    Customer Answer

    Date: 16/01/2026

    REMOVEDWe were able to get our funds back by going directly to our bank and requesting they withdraw the funds. We received email communication from the "new company" that took over (REMOVED) saying that Any day no longer exists and that they apologized. So yes you can close it, but the company still did nothing on their end to resolve this issue. 

  • Initial Complaint

    Date:28/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name: AnyDay (Tip Payment Platform)
    Business Address: REMOVED Your Name: REMOVED
    Your Email: REMOVED 
    Complaint: Missing $1,000 E-Transfer – Verification Email Never Received

    I am submitting this complaint regarding a $1,000 transfer made through AnyDay’s platform on September 26, 2025.

    On September 26, 2025, a $1,000 tip transfer was sent to me through AnyDay (email: REMOVED).

    The transaction remains marked as “Pending.”

    I have not received any verification email to claim or deposit the funds — not in my inbox, not in my spam folder.

    I contacted AnyDay support. They responded with a generic email instructing me to check my spam folder, without providing a resend or technical investigation.

    As a result, $1,000 remains in limbo, and I cannot access my money.

    I am requesting the BBB’s assistance to:

    Prompt AnyDay to immediately resend the verification email or otherwise release the funds.

    Provide a written explanation of why the original verification email was never received.

    Ensure AnyDay improves its support processes for customers handling significant sums of money.

    They have no way to cancel the transfer on their end . REMOVED I am asking the BBB to assist in obtaining a resolution and confirmation that my funds are secure.

    Sincerely,
    REMOVED
    REMOVED

  • Initial Complaint

    Date:13/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 12, I initiated a transfer of $143.25 from my AnyDay account to my personal bank account. The transfer has not been deposited into my bank and the AnyDay app no longer gives me the option to cancel the transaction. The funds are missing from my AnyDay balance but have not arrived at my bank.

    I opened a support ticket through the AnyDay app on September 12, but was told it could take up to 24 hours for a response. It has now been over 24 hours and I have not received any update. The app chat also states “a day to respond,” which is unacceptable when customer funds are in limbo.

    I checked with my bank, and they do not see any incoming transfer pending. This confirms the money is stuck on AnyDay’s side. * REMOVED

    I am requesting:

    Confirmation of where my funds are

    Immediate deposit into my bank account, or reversal back to my AnyDay account

    A clear timeline for resolution and assurance that this will not happen again

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get my money out of my account for the past week. I have had issues previously with e-transfers but reinstalling the app usually worked. Everytime I download the app I get the message saying I'm using a jailbroken device(I am not). I cannot use my physical card to take money out. I have been in contact with support since the 30th and the previous week via the app. No resolution has come and the REMOVEDapp store reviews show this is an issue for alot of people. I haven't heard anything from support in 5 days

  • Initial Complaint

    Date:02/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I work as a bartender and my company uses this app for paying us our tips. In the past year they forced us to change from the original platform to REMOVED, during the change REMOVEDcouldn’t access their money and it wasn’t a smooth transition. REMOVEDwe were all forced to change back to their original platform REMOVED. And now that we’re back on their platform we were notified that they are moving to virtual cards. REMOVEDAs a financial institution where I am told that I can e transfer myself the funds I’ve earned and now haven’t been able to do so for weeks this is unacceptable. The worst thing is I have no control over this REMOVED

  • Initial Complaint

    Date:20/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Anyday REMOVEDis a 3rd party company that my employer uses to deposit our tips (im a server). In the last 6 months, * REMOVEDhave had their anyday acct. wiped clean, including myself. REMOVEDI'm "lucky" mine was only $250* REMOVEDthey are now telling me that it could take up to 4 months for them to see if this was fraud or not, whenever I email asking for updates they just tell me "standard REMOVEDfraud investigations take 45-120 days, Be patient." That's not good enough for me.

    Now the issue I'm having it that this is REMOVEDa reoccurring issue with them REMOVEDI am now out $250 and pretty much being told "that sucks, give us 4 months."... I don't have 4 months, $250 is a lot of money REMOVED The money should have been put back in my account while they investigated as it was very clearly fraud, this was not a fault on my end. All I did was keep my tips, in my tip account. I have never once used the card associated with the account, only ever etrasnferred myself from my tip account. REMOVED I just want my hard earned tips back and having to fight for my own money to be returned is exhausting. They claim to be safe and secure, with 2 step verification and yet, someone in Asia accessed my account REMOVEDand stole all my tips. Something needs to be done rather than a generic "standard wait time is 45-120 days." and that's all they will give me.

AnyDay is NOT a BBB Accredited Business.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.