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Business Profile

Artificial Intelligence

Nvidia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Gpu that is under warranty REMOVED is needed to be returned VIA RMA firstly they are offering me no way to package it to send it back after i have had it for 3 years, even though it states in the email it needs to be shipped in a specific way or it could be damaged in shipping and i would be responsible. secondly they want me to ship it to be verified for an RMA when it is in my pc and i require it for work so i cant just be without it for months in hopes that it arrives in what they deem acceptable condition and that the rma return is authorized. i would just like a replacement or a refund since my item is clearly damaged and they have said as much in emails. REMOVED

  • Initial Complaint

    Date:16/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for a 6 month subscription to their service on sept 23, 2024 and paid by credit card

    On their website it is written that subscription auto renew every 6 month, except if I cancel my subscription before renewal date.

    But it is totally impossible to cancel it. There is no option anywhere, and I can't even remove my credit card info they stored.

    Of course, there is no way either to contact any kind of customer service.

    REMOVEDI ask for a cancellation of my membership, and my account with them to be deleted, including all personal information and banking information they have on me.

Nvidia is NOT a BBB Accredited Business.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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