Reviews

Review Details

• Review fromKevin K

  Date: 04/08/2025

  1 star
  Still waiting for our items from **** ***** to nova scotia and was should of been max fee days now 6 weeks and they won't answer calls or return emails or calls. ***** *** **** ******* will be contacting lawyers.

• Review fromSarah E

  Date: 31/07/2025

  1 star
  *** ***** **** ***** ** * ****** **** ****** ** ******* **** **** *** **** ******* **** ***** ** ** ******* ****** ******* ** *** *** ********* *** ***** *** ******* is the manager. He convinced me to pay the $200 deposit right away. Said it would be to my new location on the 1st of the month. I booked flights and planned everything around this company. They didn't show up and when I called *******, he ******** and ******** me while I was in tears. He knew ** * ****** ****** *** had no other way at the time to get my stuff. He gaslights me and refuses to now return my deposit. Throwing messages i sent to him before. **** * ******** ***** *** ***** ** ** ******* ****** **** **** ****** *** ****** **** ******* * ***** ** ******* ** *** *** *** ****** **** **** ******** ** **** ********* I almost had to forfeit ** ******** *** ** belongings and he cost us so much more money. ****** ****** **** **** **** **** ******* ** *** ****** When I mentioned the authorities and a lawyer. He was smug and was not bothered in anyway. **** ******* ** **** ** ****** *** * ******* * **** **** ******* **** **** **** ******* ****** *** ******* ****** *** *** ** ***** ****** ****** ** **** This has been an absolute nightmare and am at a loss for money.

• Review fromCindy M

  Date: 11/07/2025

  1 star
  **** ** ** *** *** ***** ******* * **** **** ***** ***** The owner **** is extremely ****, unprofessional *** *************. **** *** * **** *** ****** ******* **** ***** ****** *** ** * *** ** ***** *** ***** They want to be paid in full for obvious reasons. ** ***** ******* *** *** ****** **** ** ***** ***** **** ******** **** ***** ***** *** **** ****** They damage and loose items and have complete disregard for your personal possessions even threatening to dispose of your belongings. They were well over two months late in delivering our belongings and we **** **** ** ***** *** were completely stressed out by their lack of consideration. We are missing quite a few items and unfortunately many items were damaged. To completely squish rubber maid containers is something I have never seen in my life and we have moved numerous times. The boxes that were marked as fragile were completely not treated as such. ** *** ***** **** ********* **** ********** **** **** **** ********

• Review fromGabrielle C

  Date: 09/06/2025

  1 star
  We chose this company because they said delivery in 10–14 days, which was important since we were moving with babies. Instead, it took 42 days.
  The movers showed up a day early with only 1 hour’s notice, and then charged us $50 per box to finish packing our things. Once our belongings were picked up, communication stopped. We had no updates, and the company seemed unsure where our items even were.
  To make things worse, we were forced to pay the full bill halfway through the move, and it ended up being much higher than the original quote.
  When our things finally arrived, we were extremely disappointed. Our new table and cribs were unwrapped and heavily damaged, our TV box and dining table had water damage, and the movers dropped our dishes during delivery. We asked about filing a damage claim and were told we didn’t qualify because our shipment “didn’t weigh enough.”
  Throughout the entire process, the communication was poor, and we felt completely misled and taken advantage of.
  I would absolutely NOT recommend this company to anyone. Save yourself the stress, damage, and hidden costs.

• Review fromFortunata I

  Date: 17/03/2025

  1 star
  ** *** *** ***** ******* they make money from brokering out truck drivers. great service when they collect your money, after that you are on your own. we were supposed to be picked up at 10 am on December 14... they showed up at 430 pm. this is a long distance move to Halifax. they picked up, and left. delivery was supposed to be jan 2 at 12 pm. first day work was jan 6. end of December after receiving FULL payment, they told us they were not going to deliver until Jan 15. I called **** ******* and he ensure me that it would arrive on Jan 2. On December 31, i called to confirm and was told that it would arrive on Jan 6. MY FIRST DAY OF WORK. without notice. when we called to confirm, i got very upset, and the woman hung up on me. they refused to take our calls. my husband called and spoke to a person ***** ***** ** ******* and they got into an argument about delivery. ****/***** basically told us we get what we pay for.... HAHAHA ******** ******** ****. fly out to halifax not knowing if our stuff is going to be there. we get a call on Jan 5th at 830 pm for delivery on the 6th. movers/truckers arrive with an 18 wheeler, and unload the stuff in front of our building. we went back and forth about paying for moving service, and we were asked for $300 cash to bring our stuff upstairs. we had NO choice. total move was $1700. ***** **** ***** **** ******. We have learned our lesson. * **** ** **** **** ****** ** ** *** **** ***** **** **** ******** ********** *** ** ****** **** ***** ******** ******** **** ******* *** *** **** ** *** ******* * *** **** ******* ****** ** **** ** *********

• Review fromRouhollah G

  Date: 06/03/2025

  1 star
  Not reliable at all
  They promised to come for pick up my belongings on Saturday at 10am, but they didn't. When I called, they didn't answer and a few minutes later they sent me an email and said that they truck had a mechanical problem and couldn't come. Can't imagine how much it was stressful because I had to be in Ottawa for the first day of my work. I called everywhere but couldn't find anything. Finally after two hours we managed to find a truck for the next day and I had to pay twice for movers. That was the worst experience I have ever had!
  **** **** *** *****************************************************

• Review fromRyan M

  Date: 21/02/2025

  1 star
  Lost my things, incredibly late, no communication/no sympathy
  Pegasus in Greek myth is a swift flying that sprang from the blood of Medusa and flew off with the hero Persius. Yet pegasus
  van line is neither swift, nor heroic.
  A few days, maybe even a week late, I could understand but they arrived 15 days late. There was no offer of recompense to reimburse me for alternative sleeping arrangements or to cover the half a months rent I had paid to have the space open for deliver.
  The day the did arrive they were seven hours later then they said they would be- and refused to take my boxes up the stairs without an additional charge, somehow this never came up until the evening they arrived. They also arrived with one broken picture frame they had boxed in addition to missing several boxes along with a missing piece of furniture. The cost of replacing the items missing is likely around 1800 dollars Canadian, I know that I'm not getting all that back, but they then deliberately chose to treat all my furniture and items as lost "boxed items" in a bid to keep the payout below the deductible cost.
  The whole time rather then keeping me informed they just plowed past every conceivable deadline, and aimed to do nothing to redress the multiple and repeated failures to do their job.
  Through these repeated failures in communication, following the failures in doing their job, I remained incredibly patient and civil to everyone I talked to.
  Only got 1 star cause zero is not an option. I have never written a bad review of any company ever. This is how badly violated I feel.
  All in all Pegaus probably cost me 2500$ dollars in outside costs, and an untold amount of time filling out their claim sheets which they had no intention of doing good on. ** *** ***** **** ****** ** **** **** **** **** ********

• Review fromRamandeep K

  Date: 16/01/2025

  1 star
  ***** ** ***** ** * **** ** ***** *** **** ********** **** this company who told me they take 10-15 days to deliver our stuff however they took 40 days and never told us exact time whenever we called them to ask about delivery. NICK the main guy ** **** ****** who doesn’t know how to talk to the customers. They lost our stuff worth $100. And when I asked for it Nick said it will take a year to find out where are my belongings. I told this company very clearly that * **** * ******* ** **** I can’t wait long but they wait for enough shipments to deliver stuff which they never tell the customer. Another thing, they weigh whole trailer and then divide the cost. They don’t weigh your stuff individually and if u dispute they ask another $300. **** * **** *** * ******* ***** ** **** **** ** ***** THINK ***** before giving your business to this company.

• Review fromJames G

  Date: 08/10/2024

  1 star
  We have moved 10 times within the country and this by far was the worst move ever. These guys only work for the company and are told what to do so they are not completely responsible. However, the guy we spoke to on the phone (Nick) assured us they were a professional company that knew what they were doing.
  Upon arrival at our destination we were told they would not release or unload our goods unless we paid first. They refused credit card payment and insisted on cash. I’m not sure this is even allowed, however, after a long stressful day we were anxious to wrap things ip. They charged us 4,000.00 for a local move (down the road) using a 25 foot truck. At no time were we made aware that this was their payment policy as well the amount we would have to pay. They absolutely gouged us with the boxes and didn’t even use
  them properly. Stuff was thrown in any old way not taking any care. Our guest room bedroom suite was damaged.
  There was no established price list for packing. The wardrobe boxes were filled with whatever and not used how they should have been. In short it was a mess and complete chaos when it came to us unpacking.
  ** *** *** **** ******** ** **** ******** ***** ** *** ********

• Review fromRyan T

  Date: 14/08/2024

  1 star
  I cancelled prior to moving because I didn't like the level of service I received after paying a deposit. I just needed some questions answered and was ghosted. I got an instant response when I said I would like to cancel....was called entitled and told that the refundable deposit is no longer refundable.