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Business Profile

Health and Wellness

Fullscript

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 7 complaints in the last 3 years.
  • 1 complaint in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:31/08/2026

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order #R27080916126 on August 28, 2026. Fullscript processed my payment and sent me an order confirmation for $119.67, but the order has not shipped and does not appear anywhere in my Fullscript account.Customer support initially told me that the order was placed on Friday after their cutoff time. However, my order confirmation shows that the order was actually placed on August 27, which was Thursday in the REMOVEDI was later told that the order had been placed on hold because it failed compliance. Despite repeated contacts with customer support, REMOVEDhas still not explained what specific compliance issue was triggered. I have repeatedly and clearly requested cancellation of this unshipped order and a full refund. Fullscript has refused to process the cancellation or refund until its internal compliance review is completed, even though no merchandise has been shipped and I have clearly stated that I no longer want the order.I find it completely unacceptable that Fullscript has taken my payment, shipped nothing, provided no service, and is still refusing to return my money after I explicitly canceled the order. An internal compliance review is Fullscripts internal issue, not a legitimate reason to keep a customers funds for an unfulfilled order.I am requesting immediate cancellation of order #R27080916126, a full refund to my original payment method, and written confirmation that the order will not be shipped.

    Business Response

    Date: 29/09/2026

    Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and confusion surrounding this order and the cancellation request.

    We have issued a full refund of $119.67 to the original payment method used for order #R27080916126. The refund was initiated on September 2, 2026. Depending on the financial institution, it may take several business days for the credit to appear on the account.

    Unfortunately, due to the limited window available to cancel an order once it enters the fulfillment process, the order was shipped before the cancellation could be completed. However, no return is required, and the customer may keep or dispose of the products received.

    We recognize that the communication and experience surrounding this order did not meet expectations, and we apologize for the inconvenience this caused. The order has been refunded in full, and no further action is required from the customer.

    Attached below is a refund receipt for reference. 

    Best regards,

    REMOVED. 


  • Initial Complaint

    Date:22/10/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was prescribed supplements by my nurse practitioner. I placed them on auto renewal every 60 days and ordered a 60 day supply. I placed this order on August 21 which was 62 days ago, and my order will not arrive until October 29 which is 69 days later. I need these supplements for health conditions and migraines.

    Business Response

    Date: 03/11/2025

    Hi REMOVED,

    Thanks for reaching out! For assistance with your Autoship, please contact our Fullscript Support team theyll be happy to help.
    You can reach them directly at REMOVEDor through our REMOVED(REMOVED)
    Best regards,
    The Fullscript Team

  • Initial Complaint

    Date:08/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my order I opened up a dispute with my bank and they denied it. Upon taking to customer service I have confirmation I never received my order and an email stating they refunded me.. well its been over a month and I have no refund I want this processed ASAP

    Business Response

    Date: 14/07/2025

    Thank you for bringing this to our attention. The customer was issued a full refund on 06/09/25, and the funds were made available to them on 06/11/25. I will also be reaching out to the customer directly to provide additional details and ensure all of their concerns are addressed. We appreciate the opportunity to resolve this matter.

  • Initial Complaint

    Date:28/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged incorrectly. The app said I would get 30% off if I ordered it now and only got 25%.

    Business Response

    Date: 03/03/2025

    After your initial auto-refill order, you'll be eligible for any additional discounts your practitioner has set up for future orders. In this case, your practitioner is offering an extra 5% auto-refill discount. For any questions about the specifics of these discounts, your practitioner or their team will be your best resource. They manage and adjust these discounts and can provide further details at their discretion. If you need any further assistance or have additional questions, don't hesitate to reach out. Thanks for choosing Fullscript 

    Customer Answer

    Date: 03/03/2025

    Complaint: 23003581

    I am rejecting this response because:
    If it is a glitch on your end of the app it has nothing to do with my provider. It said buy now for 30% so I did, and it did not process at 30%. Requesting refund for the difference. I have been loyal to fullscript as you can see on my account. But I won't hesitate to buy my supplements elsewhere if this is not resolved on your end. 


    Sincerely,

    REMOVED

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My health care professional sent a prescription to Full script to be filled. This is a heat sensitive product which requires one-two day delivery to preserve the product. Fullscript gives two shipping options, standard or priority shipping, Because of the heat sensitivity this product needs quick delivery. And there are no returns with heat sensitive products. This product continues to come REMOVEDnot REMOVEDis NOT 1-2 days shipping and is also not a suggested shipping method. It appears Fullscipt counts on us not understanding the difference between REMOVEDand REMOVEDWhich is a major cost difference as well. Bottom line is I keep getting my product in 9 days by REMOVED(which has no guarantees) and by this time the product arrives its spoiled. I work at REMOVEDPost so I know the difference, most dont. Even after conversations with them with promises of rectifying the problem it still comes REMOVED. This is a deception by this company and i have a box here i must now just throw in the garbage as its not returnable.

    Business Response

    Date: 13/08/2024

    Hi there, 

    Our support team reached out to resolve the issue. If you have any further questions or issues, please reach out to us. 

     

    Kind Regards, 

  • Initial Complaint

    Date:06/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Order #R05543199324 on Jan 18, REMOVED, from fullscript.com, for 3 bottles of supplements totalling $61.32.The shipment has been lost in transit. The most recent tracking update was on Jan 22, REMOVED. Tracking is REMOVED92748999920414553035069377.I have contacted Fullscript 4 TIMES, asking for the order to be resent, since the original was lost. I contacted them via customer service email REMOVED3 separate times, on Jan 31, REMOVED, Feb 1, REMOVED, and Feb 6, REMOVED; I also contacted them via their CHAT feature, and filled out their online form for lost/delayed orders, on Feb 1 and Feb 3, REMOVED.EVERY time, I have been ignored. I did receive "We're on it" emails from "REMOVED" after the 2 chat messages I filled out, but they said to expect to hear from them within 1 day, which clearly is not the case.I am asking for them to send the new shipment out, and at this point, for the hours I've put in trying to contact them, I feel that a discount code of some kind for a future order is called for.

    Business Response

    Date: 14/02/2024

    Hi there, 

    Thank you for reaching out to our support team, I believe we have rectified the situation. 

    Thank you again, for your feedback and patience in the matter. 

     

    Customer Answer

    Date: 14/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    REMOVED

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Advanced push catch detox system from Fullscript on oct 26, 2023 it arrived at my house on oct 27, 2023. I contacted Fullscript immediately when I received the product asking for a refund. None of the vials were opened. Their website clearly states "Satisfaction guaranteed". They refused to take the product back because a couple of the bottles require refrigeration. I told them that the items that needed to be cold were at room temp when they were delivered. They said that they could be at room temp for 5-7 days but they refused to take the product back because there were refrigerated items in my order. Under product description it does not say that the product is heat sensitive When they refused to take the detox system back I tried it for a day and it made me feel sick to my stomach. I again asked for a refund because I was not satisfied with their product and they refused to refund any money. I cannot use this product as it makes me feel Ill and I want to return it for a full refund I am a disabled veteran and I am asking for your assistance to help me with this matter. Thank you, REMOVED

    Business Response

    Date: 20/11/2023

    Hi REMOVED,

    I really apologize for the concern you raised, well be reaching out to you shortly to see what we can do to make this situation right. 

BBB Accreditation: None

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