Reviews

Review Details

• Review fromJose S

  Date: 18/11/2024

  1 star

  Jose S

  Date: 18/11/2024

  I ordered some enzymes from this company a month went by and we never got the enzymes they were going to ***********. Three times they got the address wrong I called them to get my money back and they are giving me a hard time so I couldn't get my money back these people are a bunch of crooks do not buy from them they are horrible with their customer service and they treat their customers like pure c*** trying to play stupid like you never even bought the product I used to be their customers but never again they lost me with this one. And no I would not remove any of the reviews or anything that I put up on them these people really freaking **** they should close down their business losing people's customers and stealing from customers it is horrible disgusting customer service

  Fullscript

  Date: 21/11/2024

  Thank you for bringing your concerns to our attention. We sincerely apologize for the shipping delays and the challenges you experienced with your recent orders. We understand how frustrating it must be to not receive your items, and we're sorry we missed the mark.
  
  After reviewing the orders, we found that while your address was correctly provided, there were unforeseen shipping issues that prevented your orders from reaching you. This is certainly not the experience we strive to offer, and we recognize that this has been an unacceptable frustration for you.
  
  Weve already processed a full refund for the original order and arranged to ship a replacement free of charge. Were also closely coordinating with our warehouse team to ensure the replacement is properly shipped and arrives without further issues. Your satisfaction is very important to us, and were committed to making this right!
  
  A member of our Customer Support team has reached out to assist you, and we would appreciate the opportunity to speak directly with you to ensure all of your concerns are fully addressed.
  
  Please dont hesitate to contact us at your earliest convenience, and well be here to help.Again, we apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
  
  - ****** ********

• Review fromCarly R

  Date: 29/04/2023

  5 stars
  Fullscript is the only place Ill order my supplements from! Ive been using them for years and they consistently have everything I need & ship so quickly. Its nice to have a one stop shop for everything - highly recommend.

• Review fromSaviour A

  Date: 04/04/2023

  1 star
  Fullscript canceled my account because someone else use to use my address where I pay rent from a previous account they claim. They are not a friendly business and they dont appreciate your business.

• Review fromMadeline R

  Date: 28/03/2023

  5 stars
  I enjoy ordering my supplements and products from Fullscript. Not only do they have a wonderful collection of products to choose from, but the quality is top notch and I get my items in a timely fashion. Would recommend!!

• Review fromLisa D

  Date: 28/03/2023

  5 stars
  Couldnt be happier with Fullscript. I have been ordering quality supplements for several years. Im thrilled with the options, quality, and delivery time. ****

• Review fromDebra W

  Date: 28/03/2023

  5 stars
  As a nutritionist, I offer Fullscript as a tool for my clients, friends and family to purchase the supplements I recommend. I get positive feedback on Fullscript from my clients all the time! I also use Fullscript to get my personal supplements - always fast shipping, quality products delivered right to my door.

• Review fromL. T.

  Date: 16/03/2023

  1 star

  L. T.

  Date: 16/03/2023

  Fullscript couldnt care less about the business you bring them. Ive bought over 250k worth of products for my practice and now after two years, they start harassing me because one of there brand partners complained to them. Fullscript contacts me asking for information which I provided. Days later no response. Account is still on hold. As I said before, they couldnt care less about the business you bring them or the needs of your practice.

  Fullscript

  Date: 18/03/2023

  Thank you for reaching out, I apologise for the inconvenience that this has caused and the timing that took place. We totally understand your frustrations and we don't want you to think your business isn't important to us. With that in mind, I'd like to contact yourself personally on Monday to go over the situation to not only fix this situation but also to give more clarity on the process. Kind Regards,

  Fullscript

  Date: 28/03/2023

  To valued customer, We've tried to connect with you every day through email/phone for the past 3 weeks without a response, it also looks like another account has been set up with some inconsistent details that we would like to fix or understand more. If you don't mind, could you reach out to any of our correspondences so we can better serve you here at Fullscript.

  L. T.

  Date: 28/03/2023

  Your brand partners are engaging in possibly illegal distribution of their products by having a double standard on how it is sold. They claim selling on the internet is against their policy however Ive caught multiple brand partners selling directly on Amazon, especially the strict ones. This is unacceptable. On top of that, my account is still suspended. Ive answered your questions.. Now answer mine and restore my account immediately and allow me to take advantage of ******* missed out on as a result of this unreasonable delay.

  L. T.

  Date: 03/04/2023

  What do you need to speak with me about? I answered your questions and you still havent lifted any holds on my account as mentioned in your original email. Apparently you cant keep your word. I mentioned in a previous email that my time is limited and usually Im unavailable during your business hours. I will attempt to call you when I have time. There isnt much more to discuss. Everything on the account is accurate. The realization is I caught your brand partners violating their own terms as well as forcing yous to shut down accounts they suspect even though they violate their own agreements. Im aware you prefer to discuss this over the phone to avoid stating anything in writing that *** have legal consequences. I will try to call you this week. Regardless at this point, if I choose to continue purchasing from you it will be very limited compared to the past.

  L. T.

  Date: 04/04/2023

  Ive responded to your emails. As mentioned previously, my available hours during the week are very limited. I will try to call this week but it shouldnt be required being that I answered your questions and concerns. Your original email stated the account will remain on hold until I answer your questions, which I have. Im not sure what else you want to discuss? and why is the account on hold still even though I answered your questions. Very contradictory in my opinion. I havent set up any new accounts with you. If your throwing another practitioner under the bus based on assumptions and paranoia, it shows how lousy you treat your customers especially new ones. Not sure how this is linked to me? Not true at all. I pay rent in an area where a lot of health professionals work. If someone is nearby, you shouldnt assume its connected with anyone without valid proof.

• Review fromEmily S

  Date: 06/01/2023

  5 stars
  Great quick shipping time and lots of products available! I make a monthly order as a patient and have never had any issues