Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shopify is holding payouts from transactions placed through their platform. They have escalated the issues multiple times but weve been getting the run around since December 2024. We were made aware of a lein on the account in a previous ein. We corrected that and even changed the the account in to our correct retail business ein. Hey have told us the payouts are coming but they keep bouncing us around to different departments with zero resolution. We have switched payment processing to ****** and had zero issues getting payouts. They asked us to switch back to Shopify payments so they can issues the payouts. I very transaction since switching back is also being held. We need help getting this rectified.

  Business Response

  Date: 15/03/2025

  Hello ******,
  
  My name is *****, an Operations Lead with Shopify.
  
  While we are unable to discuss details of your store publicly, we have ensured that our team has reached out to you on ticket ID ************************************, outlining next steps. Please refer to this ticket for updates and with any questions you may have. 
  
  
  Best regards,
  
  
  *****, Shopify Operations Lead

• Initial Complaint

  Date:14/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a brand recently called ********. I went with shopify as a service provider as I've seen many artists and others use their service to help broaden their brand. The experience has *** terrible. Mind you I read all of their policies and followed them by the letter but even then 24 hours after I had my domain closed due to policy violations. Which okay, but I filled an appeal immediately after and it has now been over 72 hours with no communication for their "Account Specialist". Please do not allow this company to operate at a A+ score if they can't even solve simple issues. There are many complaints from other users similarly. At this point I dont want to use shopify anymore but please release my brands domain. ************. This is all I ask for and let's end this short relationship here.

  Business Response

  Date: 16/03/2025

  Hello, *******.
  
  My name is *****, an Operations Lead with Shopify.
  
  While we are unable to discuss details of your store publicly, we have ensured that our team has reached out to you on ticket ID ************************************, outlining next steps. Please refer to this ticket for updates and with any questions you may have. 
  
  
  Best regards,
  *****, Shopify Operations Lead

• Initial Complaint

  Date:14/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business website and account were frozen on March 10, 2025 with no advance warning. My only business is halted and there has been daily escalation with no resolution. I am asking for my business website domain to be released so I can restart on another platform quickly without further disruption but there is no clear answer, made commitments to resolution but didn't follow through, and none of the agents I spoke with had any idea what's going on. Last agent I spoke with is today March 14, 2025 with same responses. I need Shopify to reach out and release my domain today as per my escalation.

  Business Response

  Date: 20/03/2025

  Hi *****, 
  
  My name is *****, Im a Support Lead at Shopify. Thank you for letting us know about the issue you were having with accessing your store. I see that our team emailed you on March 17th to let you know that the store has been reinstated, and you can now go ahead and log in (keep in mind that you may have to re-select your plan in order to do so). Please respond directly to the email you received on ticket ID 746baf16-f743-4dd2-8431-2b1e842c7d5b if you have any questions or concerns. 
  
  Thanks, 
  
  ***** | Shopify Support Lead 

  Customer Answer

  Date: 21/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:13/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shop sends codes despite a consumer deleting a Shop account. The only way to connect with a Shop staff is to create a Shop account. They need to change this! They need to allow consumers to opt out of getting text messages and emails without creating a new Shop account. This is madness.

  Business Response

  Date: 16/03/2025

  Hi ******,
  
  My name is ****, I am an Operations Lead here at Shopify, thank you for reaching out to us. We value your feedback and I recognise how frustrating this experience has been to receive support regarding the current status of your Shop account.
  
  I recognise that creating a Shopify store for the purpose of receiving support is not an ideal experience, however, you can contact our Shop Support team directly at 
  "Contact the Shop support team": ***********************************************************************************. Be sure to click 'Email Customer Support' under 'Still need help?', then you can contact our team.
  
  To delete your Shop account, you can follow these steps in this document - Delete your Shop account: ***********************************************************************************;
  
  Additionally, if you have concerns about managing your data and privacy settings, you can follow these steps in this document - Manage your data and privacy settings: ********************************************************************************************.
  
  If you have any questions, please continue to work with the Shop team so they can directly assist you. 
  
  
  Kind regards, 
  
  **** | Operations Lead, Shopify

  Customer Answer

  Date: 17/03/2025

  Complaint: 23062881
  
  I am rejecting this response because:
  

  Shop/Shopify have numerous complaints on sites like Reddit for the same problem I am having.  Shop/Shopify needs to be clearer to consumers about how to disable and not receive notifications, such as opting IN for notifications rather than opting out.  Please review your detailed instructions for the consumer -- this is difficult if not impossible for people.  I have to reinitiate an account that I don't want in order to opt out of notifications, text messages, and emails.  Please change this! Many people, including myself, have spent time and energy to extricate ourselves from your business.
  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 23/03/2025

  Hi ******,
  
  Thank you for reaching out and sharing your concerns regarding our notification settings. We truly appreciate your feedback as it helps us improve our service.
  
  I understand your frustration in regards to your experience for the option to opt out of notifications. Currently, in order to manage your notifications and settings, you must be logged into your account to make sure that the settings are being adjusted for the correct account. This requirement ensures that only you have the ability to change your personal preferences for notifications, texts, and emails associated with your account.
  
  While I recognise this may seem inconvenient, it is a necessary step to protect your privacy and account security. Once you are logged in, you can easily access your settings and opt out of any unwanted notifications.
  
  
  Best regards,
  
  **** | Operations Lead, Shopify

• Initial Complaint

  Date:13/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shopify deactivated my store auteluk.myshopify.com on 11/26, 2024, and as advised by the Shopify team, we have contacted the related government department to correct the mistake address on their list, and now we resolved and corrected all the issues in the store as shopify's requirements, and this correction is been recognized by the official government. But Shopify still has not taken any action to restore access to my account. We provided ******************** with our company's business license, legitimate entity, and address proof, utility bills, office photos with timestamps and geotags, and even tax paid history, but Shopify just disbelieved us and still disabled our account with a ridiculous reason.I am a Plus paying customer, they told us that we would be serviced by the 24/7 Shopify Plus Priority Support team, but since 12/06, 2024, everyone promises to help, but in fact no one helps. From 1/13, 2025, I contacted shopify online support and email continuously every day, It has been 2 months with zero help communication of rationale. I have now had over 30 logged conversations (Starting on the 12th of September) with their offshore support chat and all they keep saying it has been escalated and the operations team is reviewing. was told multiple times by your support I would hear by end of day or in within 24 hrs (which was a lie).I have been putting my blood sweat and tears into my company which is being hosted on Shopify. f anyone who actually works at Shopify can contact me immediately a few more weeks of this and my company will be OUT OF BUSINESS.Shopify - I implore you to reactivate my store and let an honest startup continue our entrepreneurial journey. This is seriously keeping me up at night and causing me ultra anxiety.

  Business Response

  Date: 20/03/2025

  Hello ****,
  
  My name is Lali, and I am an Operations Lead here at Shopify. This message is regarding your Better Business Bureau complaint. I will be personally handling your request to ensure it is resolved efficiently.
  
  To proceed, I require some specific information to help locate your store and verify your identity, as maintaining the privacy and security of our stores is our top priority. Please provide the following details:
  
  - Your Shopify store URL (e.g., example.myshopify.com)
  - The email address associated with the store (if it differs from the one you used to submit your complaint, please share the one that is in your Shopify account to confirm your identity)
  - Any related support ticket numbers concerning this issue
  
  Once I receive this information, I will conduct a thorough investigation and update you on the next steps.
  
  Thank you for your cooperation.
  
  Lali
  Operations Lead | Shopify

• Initial Complaint

  Date:13/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a store with Shopify. My customer order and pay for items on my site. Shopify has been depositing my payments in my account. Since February, they continue to process the payments but do not deposit the money into my account. I have tried had multiple chats with them. I have not received any help. They presently owe me $26000 USD. I have attached a couple of my chat transcripts and screenshots of my payouts and my pending payouts for $26000. My company name is ******************. Division Point My store is ********************* Thank you for your help

  Business Response

  Date: 18/03/2025

  Hello ******,
  
  This is *****, I am an Operations Lead with Shopify. 
  
  We have investigated your payout concerns, and can see this was resolved as of March 13, 2025. You may confirm this from your Shopify admin by navigating to Settings > Payments > View Account. Please don't hesitate to reach out to our Support team with any further questions or concerns: **************************************
  
  Best regards,
  
  
  *****
  Operations Lead, Shopify

  Customer Answer

  Date: 18/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:12/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Shopify user for nearly two years, consistently paying my monthly subscription without issue.I am currently experiencing a critical problem with my payouts that remains unresolved despite multiple attempts to address it. late January 2025,I initiated a payout through Shopify, but the next morning, I received a notification stating that the payout failed. After reviewing my account details, I confirmed that all information was accurate. when I attempted the payout again, I received this message "Your payout couldn't be deposited because your bank was unable to process the transfer we sent them. Alternatively, you can update your bank account details to another checking account. Your payouts will be on hold until you resolve this issue. I have contacted my bank multiple times, and they have confirmed that they have not received any attempted deposits.I have verified my account through Plaid, ensuring all details are correct, yet the issue persists.I have reached out to Shopify live chat daily, only to receive the same responsethat my case will be escalated. However, there has been no visible urgency or progress in resolving this matter. Meanwhile, my funds remain on hold with no clear explanation or resolution As a business owner relying on Shopify to facilitate transactions, this level of customer service is unacceptable. The absence of phone support exacerbates the frustration, as timely assistance should be top priority for a platform that helps businesses operate. After researching, I see that many other merchants have encountered similar payout roadblocks, which raises concerns about how valued we are as Shopify customers. I kindly request immediate attention to this matter and a clear resolution timeline. Waiting over a month for a payout issue to be rectified is not reasonable, especially when I am paying for this service. Please escalate this matter urgently and provide me with a direct contact who can ensure a swift resolution.

  Business Response

  Date: 19/03/2025

  Hello ******, 
  

  I am *****, an Operations Lead here with Shopify.
  

  Security is paramount here with Shopify. Our Account Security team are our specialists that look after this area of the platform. If a payout fails it is flagged with this team. They reached out to you on Ticket ID : ************************************ requesting some further information which I see they have received and the payouts have been released. 
  

  Please reply to the open ticket directly if you have any more issues with the payout.
  
  I hope this now resolves this issue. 
  Regards
  *****
  

  
  

• Initial Complaint

  Date:12/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not unlock my card so I can have access to my money.

  Business Response

  Date: 21/03/2025

  Hi *******, 
  
  My name is **** - I am an Operations Lead here at Shopify. 
  
  Thank you for letting us know about this issue. I was able to look into ticket # ******** referenced in your screenshot, and I can see that a member of our Spending and Lending team has let you know that your issue has been resolved. 
  
  If you have any other questions or concerns, please respond to ticket # ******** directly. 
  
  Thanks,
  Jack | Shopify Operations 

• Initial Complaint

  Date:12/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid Shopify for their service. I began receiving messages in my administrative portal that there was an issue verifying my business information. I have been a customer for years and this has never come up previously.
  
  I proactively followed up with Shopify's chat support and provided multiple documents proving my business registration and information. The representative said a review would need to be conducted by another team, but that there was no issues with my payouts/payments (screenshot attached)
  
  An email was sent by shopify that was filtered as spam by my email service. A subsequent email was sent notifying me that payouts were paused, despite the customer service representative stating that there was no issue with my payments/payouts. This was also filtered as spam by my email service but I noticed it when scanning my junk mail folder recently and submitted the documentation immediately.
  
  I have payments pending and this has disrupted my business plans to launch additional products on their site.
  
  The support options they provide are not capable of providing any information, assisting with the request, or expediting the issue. They do not provide any specificity and there is no means of reaching a representative who can actually provide any support. Two separate chat representatives have confirmed this (see attached screenshots)
  
  I attempted to follow up again today and the chat support representative (the only support option they offer) abruptly ended the session.

  Customer Answer

  Date: 14/03/2025

  I have attached another example of my experience with Shopify's chat help support in which I stress the importance and urgency of my request, explain that it is having a significant impact on my business, that I have pending payments that are being withheld, etc.

  The chat demonstrates Shopify's inability to provide any means to address my issue and worse demonstrates the complete incompetence of their support who, in one instance after refusing to provide an email address for support (and acknowledging again that they have no phone support) suggested that I reply to a "no-reply" email address. I had to explain multiple times that he was suggesting I contact a "no-reply" email address before he acknowledged his error.

  Attached is the full record of the most recent chat.

  Business Response

  Date: 17/03/2025

  Hi *****, 
  
  My name is **** - I am an Operations Lead here at Shopify. 
  
  Thank you for letting us know about the issue you are experiencing. Due to the public nature of the BBB, I am unable to discuss account specific details within this portal. I have reached out to the account owner email on file with more information. Please respond to ticket ******** directly if you have any questions or concerns. 
  
  Thanks, 
  **** | Shopify Operations

  Customer Answer

  Date: 18/03/2025

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  The business has provided absolutely no resolution the issue. While my business remains completely disrupted by their actions, they are not resolving the issue in a timely manner, providing any detailed explanation of the status, or specific timing when it will be resolved. Their response is below: 

  "I am reaching out today regarding BBB complaint ********. I understand that you are currently experiencing a hold on your Shopify Payments payouts while we are reviewing your Tax Identification documents. I can see that your issue was escalated to our tax team on ticket ******** and I have confirmed that your ticket has been received. Our tax team is experiencing a higher volume of requests at this time, but I assure you that we take your issue seriously.
   
  I will continue to monitor your ticket until this is resolved. If you have any questions or concerns please respond to this email directly."

  It is unacceptable that my business remains completely on hold not receiving payments because Shopify is not adequately staffed to handle requests that they receive. 

  The most important feature of their service, for a merchant to be paid for products they sell is on hold for my shop. I have paid for this service and have provided all documentation that they requested. 

  This response cannot be accepted as my payouts remain on hold and the impact to my business continues unchanged, with no additional relevant information provided by Shopify. 

  
  Sincerely,
  
  
  
  ***** *******

  Customer Answer

  Date: 19/03/2025

  As of March 19th, there is still no movement or information provided by Shopify regarding resolution of their stopping payouts on my account.

  I responded to their email yesterday and have not received a reply providing any concrete information on resolving the issue immediately They continue to state that they are experiencing a high volume of requests which is a Shopify staffing issue and not my responsibility. I have paid for their service and they are not providing to support to resolve a critical issue that is completely disrupting business by preventing me from collecting revenue for sales of my products. They are also not responding regarding compensation for the business disruption I am suffering that they have caused.

  There are now two customer service representatives theoretically supporting the ticket (****** via chat support, **** via email) and neither is able to provide any specific information regarding resolution and compensation for the disruption caused by their service. Furthermore, the only way I was even able to get support from a representative via email was because I filed a complaint with the Better Business Bureau.
  
  Shopify's customer support continues to remain completely inadequate and unhelpful. The most important source of revenue for my business at this time - sale of digital products via my shop, is completely on hold because of Shopify and their support continues to be completely incapable of resolving the issue in a timely manner. 

  Customer Answer

  Date: 19/03/2025

  One additional note. The support chat representative that was provided in Shopify's chat service on Monday (******) indicated that perhaps the issue was the "business type" selected in my administrative portal. To my knowledge, the selected business type has remained unchanged for my 5+ years as a customer of Shopify without issue. Shopify's system does not allow any ability to review options for this election or provide customer to change the selection. It requires action by customer support (shown in screenshot). Furthermore, their only support option, chat support is not able to make changes to this option, requiring support from another team that is unreachable by any means including chat, phone, or email. 
  
  This provides further evidence and proof that their support is unable/incapable of addressing critical service disruptions in an adequate, efficient, and timely manner. 

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and I would like to move forward with mediation.

  
  

  Regards,

  
  

  ***** *******

  Business Response

  Date: 08/04/2025

  Better Business Bureau:

  
  

  I would like to reject the offer of Mediation for complaint ID ********.

  
  

  Regards,

  
  

  **** | Shopify Operations 

  Business Response

  Date: 23/05/2025

  Hi *****, 

  **** here from Shopify Support. 

  Please refer to my most recent reply on ticket id: # 55975108, at this time your issue has been resolved. 

  Thanks, 

  **** | Shopify Operations

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a chip reader through Shopify to work with the Shopify App. The first purchase was 11/21/23. The reader stopped working September 2024. Shopify replaced the device. I reached out today to Shopify Support. I spend a few hours trying to get my new device to work with the App. The customer service said they did everything and could not get it to work. I asked for a replacement. They first said yes, but then said no because it does not fall into the 1st device warranty. I do not want to pay money for another device if they make them to break. I pay to have a platform with Shopify for years now and this is extremely disappointing that I cannot get in touch with a manager to resolve this issue. I want a replacement chip reader for free.

  Business Response

  Date: 20/03/2025

  Hi *********,
  
  My name is ****** and I'm a Support Lead here at Shopify. I hear that you are having some trouble with your Tap & Chip Reader and I'm here to provide you with some more guidance.
  
  I recognize that you are hoping for a replacement and were advised your current reader does not qualify. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. 
  
  That said, I can provide you with some resources and instructions to help you resolve the issues youve described. For the Tap & Chip Reader, we have a 1-year warranty from the purchase date that is available on all *** subscriptions and a 2-year warranty from the purchase date for merchants that are on the *** Pro Subscription. There are more details outlined on our Shopify Products Warranty page here: *******************************************************************************************.
  
  If you have any further questions or concerns, please consider contacting our 24/7 Support Team through our Help Center: **************************************.
  
  Thank you,
  Aubrey 

  Customer Answer

  Date: 20/03/2025

  Complaint: 23051576
  
  I am rejecting this response because: I sent screen shots of the communication with your team you mention in your response. I did reach out. Please re-read the attachments sent to you.

  My replacement chip reader stopped working and your customer service could not figure it out. They said I needed a new one. The new one was sent to me in September 2024.

  My store is ARRA, website *****************, please see the screen shot for your reference to help verify who I am. 

  All I am asking for is a replacement chip reader because the new one sent stopped working.
  
  
  
  Sincerely,
  
  ********* ****

  Business Response

  Date: 02/04/2025

  Hi *********,
  
  This is ****** here again. I appreciate you reaching back out with your concerns. 
  
  Typically, warranties begin at the initial purchase date. I do see that you have had a couple of issues with your devices. Our team has made an exception and as a gesture of goodwill, we have sent you a replacement. We have contacted you directly in Ticket ID ******** with more details. 
  
  Thank you,
  
  ****** | Shopify Support Lead

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****