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Business Profile

Parking

Precise ParkLink Inc

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Precise ParkLink Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precise ParkLink Inc has 5 locations, listed below.

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    Customer Complaints Summary

    • 241 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On St. Patrick's Day 2021, I was wrongfully ticketed at a parking lot. I immediately contacted the mail office with proof that I did indeed pay twice for parking to ensure there would not be a problem. I spoke to customer service over the phone, and I sent in all the proof as requested. I just was just notified that they put me in collections for this ******* ticketing! *** *** **** ******* ** ***** ****** **** ***** *** **** ****** **** **** ****** ***** *** ** **** ****** *** ******** **** *** **** *** * ** **** **** ****** **** ***** ********* **********  I have impeccable credit and they are trying to damage my good standing **** ** ***** **** ***  Please help.

    • Initial Complaint

      Date:03/11/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 5, 2022 I paid for parking on the strip in ******** *** *******. My ticket was purchased at 4:46PM and to expire at 6:26 PM. Returned to our vehicle and found a ticket issued at 5:28 PM . The ticket I purchased indicates short term parking and they are saying I parked in long term parking. I paid in the meter where I was parked. Why would I not use that meter.

      I have tried to dispute this through email and phone calls with no success and ended up paying $100.00 or they were sending this on to collections.

    • Initial Complaint

      Date:02/11/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 2022 went to the parking lot and called in to their customer line on the parking meter to see what time the parking lot closes at. They give me a time and I went in the parking lot but immediately after parking saw a sigh with the correct times which was earlier than what the customer service employee told me. I left the spot right away and called again telling them I had to leave the parkade and find parking elsewhere and if they can open the gate for me. The woman wanted me to pay for their mistake and I told her what happened. She finally opened the gate and I left. A month later I received a parking violation in the mail for $100 for that incident. **** *** ***** **** **** *** *** *** ******* ** ******** ** *** ****** ** *************** * ***** **** **** ** ** **** **** *** ***** **** **** * ******* **** ** **** ************* **** *** **** ****** ******** ** **** ***** *** ********* I explained exactly what happened and they didn’t care. They only wanted payment and said I was in the wrong.

    • Initial Complaint

      Date:26/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in a precise parklink lot on September 30 2022. I paid for a parking ticket from 11:02am until 1:02pm ( $4) although it was a holiday!! (Aboriginal Day). I put into the machine my licence plate and printed a ticket ( although it was an option to print not a requirement). I put the ticket on the dashboard of my car. My ***** ***** has a strip of tint that protects the dashboard so you would need to look at the dashboard through the window to see any ticket. The company ticketed me at 1129am for $100 due to not having a ticket. I immediately called and emailed that day and several times over and provided a copy of my ticket and my parking paid pass. They have denied my claim and are trying to make me pay or go to collections. * **** **** *** **** ****** ******** ********** I paid for my time in the lot and have proof of such and they are still trying to get me to pay $100. I need assistance resolving this.

    • Initial Complaint

      Date:24/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a parking ticket from Precise ParkLink. I paid for parking ******** *********. However, I accidentally inputted the license plate for my other vehicle. Both vehicles are linked to my Parkedin account.

      I called customer service at Precise ParkLink and was told that they would not dismiss the ticket because of the inputting error. I was told that, had my error been one character, they would cancel it. But not in this case. * **** *** ***** **** **** ** ************ ***** **** I did indeed pay for parking and that, in the interests of good customer service, this parking ticket should be cancelled.

      Please let me know how/if BBB can assist me with this complaint.

      Thank you,
      ***** *******

    • Initial Complaint

      Date:21/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently got in touch with the person who lives at my old address and they gave me a piece of mail that came for me. The mail was from Precise ParkLink for a whopping $144 parking violation charge. It states that there was an original parking violation in June 2022 for approximately $30 and that the rest is late fees.

      I never saw this original parking violation ticket, but I understand that things can happen and perhaps it got lost. I am even willing to pay the initial fee for this given this understanding. However, I never received any notices about this in the mail regarding the initial violation or these ****** late fees. I showed them proof that I updated my address with the ministry of transportation in March 2022, the same month in which I moved, but they completely ignored this aspect of my dispute and are adamant that we must pay the full $144.

      If this circumstance didn't occur where I happened to get in touch with the person living at my old address, I still wouldn't even know about any of this. I tried disputing this over email and over the phone but I met a brick wall. ** ** ********** ************ ** ****** ******* ** *** ********** **** **** ** ********* **** ****** **** **** ****** 

    • Initial Complaint

      Date:19/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 17, 2022, I parked at *** ******** ******* ******** *** ****  I tried to pay for parking using my mobile ******** app. I could not Navigate the app to Hone in on my location. Therefore, I could not bring up the options to pay. I immediately texted my wife and asked her to pay for the parking on her ******** App. I gave her my location and license plate number. It took 5 minutes to have her register my vehicle and pay for my parking . In that time I received a parking ticket. I responded to the ticket immediately and provided all the necessary information and reasoning for the ******** App issue I had. I explained thaty wife paid on her ******** App. Precise Parking did not fully read my email and responded by saying that they checked my ******** account and said that I have not used it since March. I had already explained to them that my wife paid for the parking on her ******** App and we provided a paid invoice. I did not receive any response and so I contacted the Precise Parking Duty Monitor who deals with the ******** App and explained my situation. The Duty Monitor was very helpful and I sent him my paid invoice and he submitted a letter to the Precise Parking Collections Dept as did I on a separate email and received no response after providing the information. I have now received a letter from Precise Parking Link Inc. demanding I.pay for the.parking.violation despite all.my efforts.to provide the.collections department with the paid invoice. ** ******* **** * **** ** ****** ****** **** **** ** ***** ****** ******

    • Initial Complaint

      Date:18/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good day,

      I am writing to complain about a parking fine that I have received recently. On the date of 05-28-2022, I parked on *** * *** ******* ********* *** ****** which is operated by PreciseLink. Entering and Existing parking is controlled by automatic gates which will print a ticket on entry and then in exiting the parking after paying the parking the fates will open. On that date, I was there for less than 30 min. I lost my ticket, so in existing, I spoke to the agent via the machine and after collecting my contact information, he opened the gate for me.

      I guess on June 26, 2022, They left me a message to pay the 4.5$.
      On June 29, 2022, I returned their call **** *** ***** for paying 4.5$. Their phone line was busy.
      Then On September 09, 2022, I received a mail that I need to pay 175$!
      On October 13, 2022, I sent them an email to resolve this problem by paying only 4.5$ and ask clarification on how they calculated this 175$. I didn’t receive any answer yet from them.
      On October 14, 2022, I received mail from a collection agency named ******* *********** ******* to pay 175$!
      On October 17, 2022, I received a recorded message from the above collection agency to pay 175!

      I didn’t do anything wrong and I don’t know how they calculated this number! What I want is to resolve this problem by paying only the original amount which is 4.5$ and remove this 175$ ticket because I want to park in their parking lot.
      * **** ******** ** ***** *** *** ******* * **** ******** **** ******* *** ***** *** *** ******* ** *** ***** ** ************************ ** **** ** ** ************* Thanks In advance for your time and consideration.

    • Initial Complaint

      Date:17/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,

      I parked my motorcycle and car in ******** *** ******, both car and motorcycle was paid for three hours. When i came back there was a ticket on my motorcycle that it is parked too close to my car. I went to find the parking lot guy and he said you can dispute it now i can not remove it. I sent emails, did phones but no reply now i received a letter from collection agency that pay the fine. Why would i need to pay when i already paid for both of my vehicals. Why there is no one to check. Precise park link is the company. Parked too close or too far is non of their issue. I parked the car and motorcycle and paid for it. But still got the ticket.

    • Initial Complaint

      Date:12/10/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an invoice showing that I owed $145 on a parking violation. When calling to dispute this, I was informed there were two invoices owed of $145. One is from November 2019, which I had reached out to dispute via email and never received a response. The customer service agent claiming I received a response in February (4 months later?) but I have no record of this. I was parked in my own parking building. I was moving and parked in the parking lot (which does not have cellular service) so went up to my unit to input the parking information for the spot. We were to input parking information through our building’s portal. By the time I returned, I had received a ticket, which I disputed as I had registered my vehicle once I got up to my unit. I received no response from the company nor did I receive any additional information on this until now.

      The second infraction I had paid on the machine, the transaction went through but then showed an out of order signal on the screen. I paid on July 1 for an extended period of time and was ticketed on July 2. I was not aware that the parking ticket did not register and came down to find a ticket on my car.

      I will NOT be paying a combined $290 for fees that I 1) disputed and did not receive a response from and 2) the machine was out of order and I have attached the payment information showing on my statement. I had paid for the maximum amount of time (or so I thought).

      **** ** ** ********** ********** **** 

    Precise ParkLink Inc is NOT a BBB Accredited Business.

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