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Business Profile

Parking

Precise ParkLink Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

This profile includes complaints for Precise ParkLink Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precise ParkLink Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 237 total complaints in the last 3 years.
    • 85 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I had paid for a ticket on October 18th 2024. The payment was $5.82 in USD, as I work in the US and my account is that. The amount at the time should've been around $7.75 CAD.

      I was billed a charge to my house of $124 with a $3 processing fee for that, when I had paid my ticket initially.

      I have contacted the disputes office on May 15th of this year and had heard nothing for 3-4 weeks. During this time I have tried to contact the company in Vancouver multiple times to no avail, as apparently I get kicked out of the queue after waiting too long. I had sent an email to them asking for them to contact me, and on the few times I was able to get in contact with someone I asked them to get in contact with myself as well so I can understand what is going on with the dispute process.

      I ended up paying for this ticket, and while I would like the money back, I would much rather have the company contact me ASAP with an update on this dispute process.

      I have sent all relevant documents to the email ************************. Please contact me ASAP.

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I currently worked at a mall where this company has recently purchased their parking. Their policies that customers and stuff received 3 hours of free parking. They did not honor that and continue to provide me parking tickets. I attempted to dispute the situation and they refuse to acknowledge their policy.

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      re: parking, process - to register at business. May have not received clarification/violation that I entered information properly. I received a parking ticket. Place of business said that if I sent I picture of my receipt to the parking company, since I was a customer, proof of payment would be enough to get the ticket waived. When I sent info - parking company refused to accept. Reduced fee - now when trying to pay online, their website displays errors and does not allow payment to go through.

    • Initial Complaint

      Date:30/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      received a notice regarding a parking infraction. Said it was overdue and need to pay $175 in 15 days or will be reported to ****** ******. Went on line to see what this was about and saw a 2nd ticket for the same amount. No original tickets were received. Machines were broken at the lot in Etobicoke when parked. Ridiculous amount. Tried to call and was told they weren't open until noon.

    • Initial Complaint

      Date:16/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, March 18, I had an all day business meeting in downtown Calgary followed by a dinner. I parked at the Preciselink location on LOT 3094. When i paid my ticket I has three choices of hourly, daily and evenings and weekends. As I knew I was going to be late I selected the daily max. The parking receipt is attached. When i came back to my car I had a ticket left for me on my windshield. ****** **** *** ****** ******** *** ********** I called Preciselink to inform them that there was an error and that they should revoke the ticket as I had proof that I paid for my parking for the whole day. The did not accept it and have sent me a past due notice. I would like to register a complaint against this company as daily max means daily max and evenings and weekends means evenings and weekends and if a customer is allowed to pick daily max and not evenings and weekends when they pay for their parking, they need to honor it. I have since seen that this company has a number of complaints registered against them and I would like to register the complaint that this is firstly misleading and secondly not fair and disciplinary action needs to be taken against such unscrupulous business practices.

    • Initial Complaint

      Date:26/03/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a disability parking permit and attending a medical appointment in Yorkville Toronto for first time. I parked at this company’s parking located at 155 Yorkville Ave Toronto as closest to the clinic and I have limited ability with walking as was in extreme pain. I chose this parking particularly as has large advertising calling it Public Parking with green P sign. There are no visible information in the parking lot that its is a private property. When I returned back to my parking after 1 hour, I was issued a ticket for $75 (which is an over inflated ticket price). I contacted the company to appeal based on the ***** advertising/marketing. **** *** *********** increased fees charges for over $100 and putting me in collections for a place they advertise as public. **** ** ****** ********* ** * ********** ********** **** ************. I cannot afford this fee. And especially that I parked for one hour in a place advertised as public.

    • Initial Complaint

      Date:26/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for parking and they still issued a ticket, when i disputed with proof they said I still need to pay

    • Initial Complaint

      Date:25/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** ****
      I paid $15.62 for parking in this lot at 9:02 after dinner, and they gave me a ticket for $100. Nowhere did it say to pay upon entry, there was no ticket to pull, so we paid when we came back. Their ticket should be waived since we paid for our evening. ***** **** ****** ** ***** Thanks.

    • Initial Complaint

      Date:18/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 21, 2025 at 1 pm, the parking fee was paid for the full day ($17) at a Precise lot, and the ticket was displayed on the dashboard, clearly visible from outside the front windshield. After returning less than 3 hours later, I found a $100 ticket, which I contested on the next business day. Even though I sent them a copy of my ticket, their investigation determined that I failed to display it. I was informed via email that failure to pay would result in the outstanding invoice being sent to collections and that no further communication should be made on the matter, just payment. I did not pay and have just received a letter of final notice advising that if $175 is not paid immediately, an additional $75 late payment fee will be added, and the account will be sent to their collection agency.

      The original ticket was unwarranted and there was no customer support to speak of, just a demand for payment in response to my query about the ticket.

      ***** ** * **** *** **** ******* ***** *** ********* ********* ** **** **** ******** ******** ******* ******* **** ** ******* **** ****** ******* * ** *** ***** **** ** *** ***** ****** ***** ****************************************************************************** **** * ********* ********* ** ******* ******** ** ****** ****** ***** ******* **** ****** *********** ********* I will not voluntarily give money to pay for an erroneous parking ticket, despite the subsequent one-way communications I have received, providing payment instructions and detailing the imposition of fees and referrals to collections should those payment demands not be fulfilled. ** **** ******* ******* *** * **** *** ******** ***** ******* ** *** *** *** ** ******* ********* 

    • Initial Complaint

      Date:27/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for parking using an app the company advertises in their lot. I paid $10.50 for parking on Nov 5, 2024. In February 2025 I received a “final notice letter” that I had an unpaid invoice in the amount of $124.75. I called the company because I didn’t have a ticket on my car that day and they instructed me to send them proof i paid for parking. I emailed them my credit card statement. They emailed me back saying they reduced my invoice to $34.25. However, I demonstrated that I had paid that day and do not agree that I should have to pay a fine/invoice. They emailed me back and said “ The Review Board has reviewed your file and is unable to provide any further assistance regarding this appeal. The decision has been sent to you in previous correspondence and cannot be overturned. The review board and Precise ParkLink (West) have now closed this file and are unable to make any further changes.” I disagree. I paid for the parking that day. I should have never received an additional invoice.

    Precise ParkLink Inc is NOT a BBB Accredited Business.

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