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Business Profile

Parking

Precise ParkLink Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

This profile includes complaints for Precise ParkLink Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precise ParkLink Inc has 8 locations, listed below.

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    Customer Complaints Summary

    • 236 total complaints in the last 3 years.
    • 85 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was given a parking tickets at the lot for my work. The machine only registered a D when I put in my plate which I wasn't aware of upon payment. I park in the lot everyday and only checked to make sure I paid the correct amount. I put in a dispute showing I paid for parking that day and they declined my dispute saying I need to not only pay the 11$ to park at my place of work but a 50$ parking ticket.

    • Initial Complaint

      Date:25/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July of 2023 I parked my car, got out and walked to the payment machine. I was buying my ticket when I saw the attendant by my car. He was not around when I pulled in. I told him I was paying right now so why is he giving me a ticket, I just got here and am buying a ticket. He apologized and said my fault and it's ok. He never gave me a physical ticket. I ate at a restaurant across the street with my family on their outside patio and I was in full view of my vehicle. I was never issued a ticket.

      In October I received a second notice of an "infraction" for $144 that will be sent to collections if I didn't pay. I made a payment at the machine, never received a ticket for non-payment, nor did I even get a first notice that was apparently sent in just "September"? * **** **** *** ****** **** *** * ********** **** **** ** ****** ******** * ** ********* **** ****** ********** *** **** ** ** *** ********* ********* * ** **** ** *** ***** ***** ** ** ******* ** **** ** ** *** ************ ** ***** **** **** ***** ** ** ** ** *** ********* **********
      I contacted their appeals department and told them I did receive this second notice and I have attached proof of payment for the date of the infraction. As someone who didn't even get a physical ticket, the first notice has a date of just September.
      I got a response stating that I had 7 days to appeal my fine, which I never received. They reduced my fine. (I don't know how they came to that number) I paid in protest because if I didn't they would send me to a third party for collections. *** ******* ********* *** **** ******* **** ********* ******* ** *** ***** **** *** ********** ** * ***** **** **** ** *** ** *** ******* ** ******** * ****** *** **** *** ********* ********** *** ***** ****** ** * ***** ******* * **** **** ** **** ***************

    • Initial Complaint

      Date:25/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hi
      I received a collections notice 2 weeks ago for apparent parking tickets dated back to 2018 and 2020 from Precise parklink in niagara Falls at the ******** *** site. i have no recollection of said tickets and i actually work at the site and pay for parking on my pay every 2 weeks.
      I have had a very difficult time getting through to parklink to get any further info and when i asked if any correspondence was sent via mail prior to sending to collections especially dated back to 2018 they said no we never sent anything. if someone could please contact me to discuss further.

    • Initial Complaint

      Date:25/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received two parking tickets on the same day in the same spot, two hours apart. ** ** ************ **** *** ******* ******* ***** ** ****** ****** * ****** ********** ***n each ticket is $100.
      I would like one of the parking tickets voided.
      Precise Parkland Inc. Violation #******* and Violation #*******

    • Initial Complaint

      Date:27/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parked in a private parking area on a Sunday evening in the 17th ave area of Calgary to have supper. Parking area had signage saying that paid parking was Monday through Sat. Ticket was issued on Sunday at 8:31pm. Disputed this via email with them and they just said its 24/7 paid at all times in their parking lots. When I referenced the picture of the sign I was parking in front of they said this did not matter and that it was issued validly. I had thought the ticket went away but now they have sent me a final notice that it will be going to a collection agency. I would appreciate your input to this matter, thanks

    • Initial Complaint

      Date:27/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchase a parking ticket at their lot, the ticket machine shows only period for parking from 6am-6pm and 6pm-6am. I bought the parking ticket at 5:58pm and notice that ticket will expire in 2mins, then i wait until 6pm and paid the ticket, the ticket shows issue time is 5:55PM and will expire in 5min. i was shocked by this. i paid 3 doallr ticket fee only park for 5 min? i left and got ticket after 1 hour, i called the office and dispute the ticket because of the machine issue, they are not willing to cancel the ticket due to it shows ticket expired. in addition, they ask me to purchase the tickets on app and that will have more options for parking fee. it really my own choice that how i can buy tickets from, but they shold update the machine to match the parking fee from the APP.
      i am not aviod to pay the parking fee at private parking lot, *** **** **** ****** ** *** ******* **** ********* **** ***** ** ******** 

    • Initial Complaint

      Date:20/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received an invoice for a ticket I knew nothing about.
      20 dollar parking and now it is a 225 dollar fine.
      they claim that I was sent a letter but none was received .
      Called and they offered me a lesser charge which I didn't agree to immediately and now apparently that was only a one time offer ?
      ***** ****** *** ******** *** ******* 

    • Initial Complaint

      Date:16/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked at **** ******** ****** **** and receive a ticket********** for not using the parking machine. No one could use it as it was malfunctioning. Others tried and couldn't use it either.

      I called the Parking company 2 times on the 17th of July ( same day as the ticket) with no answer and no way to leave a message. I then emailed them about my complaint.

      They sent me a reply nearly 3 weeks later to say the machine was fine according to them. No human contact, no reasoning, nothing just that the fine stood.

      I called again to discuss the situation with them today 3 times with no answer and no message to leave a number just try again later!

      I want this matter dropped by the company and an apology to be given to my by a person representing their company. **** ***** **** * ***** *** ****** ****** ** ********** ** ****** ** ***** ** *** ****** ******* *** ****

    • Initial Complaint

      Date:21/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date July 6, 2023
      Invoice - *******
      Amount paid- $96.75
      Location- ****** ***** 
      Signage is covered my trees/bushes
      Wasn’t even out of the car when I got the ticket * ****** ******** ******* *** **** ************* ***** ** ** * ** *** **** ** ** *********
      Company website has no clear information on parking policy nor the signs at this location
      Ticket indicates that lower ticket price will be paid if in dispute but I had to pay full amount

    • Initial Complaint

      Date:05/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hi I was in the process of trying to extend my ticket but then I came back and found I was already issued $175 fine, please help! you can see the time stamps prove my point!!! ***** ****** *** ********** My ticket was valid until 10:47PM and they issued me a ticket at 10:32PM, *** *** **** *** **** **** ******* Now they're ******* ** *********** ******* saying they'll send me to collections.

    Precise ParkLink Inc is NOT a BBB Accredited Business.

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