Reviews
This profile includes reviews for Nordik Windows & Doors's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromLinda M.
Date: 30/11/2022
5 starsGreat company & excellent product. Start to finish my experience was outstanding. I love my new patio door. Ohhhh the best is ZERO DRAFT now.
Thanks to the technicians Keith & Ralf.
Awesome company to deal with.Review fromRoisin D
Date: 30/11/2022
5 starsWindow installer Haig was very friendly, efficient and tidy. He did a great jobReview fromKaren H
Date: 16/11/2022
5 starsDan went above and beyond for us. He answered all of our questions, even when I asked the same ones multiple times. He made a stressful process so much easier. He is kind and professional. ********** *********Review fromAngelita M
Date: 09/11/2022
1 starWorst company ever dealt with. I tried to be patient and understanding but it’s not acceptable anymore.
They start the job sometime in September last year.
Installed all except 1 window in Master bedroom and 1 small window in the study room.
The worst part is they keep booking me an appt but they just don’t show up. So much hassle to move the furnitures around every time and move them back again.
I heard a lot of excuses the installer is sick, the truck is broken 2x, we lost the window in the warehouse, the installer is too far,cannot make it to my location, etc. last yr the installer came on my appointment but told me he only have the window in the master bedroom but he rather do when he has both windows. I agreed esp. he said I need to pay in full even if install 1 only but cannot guarantee to me when he will have the other window.
finally installed the window in the master bedroom I believe in the Sept. but The frame on top part did not fit. Took another months before they came and installed it.
Finally couple of months they run of excuses and said they did not order the small window in the study room but they will send someone to measure and ordered it. They came sometime in September to measure and I was told last month they are expecting to get the window soon and book me for today between 8-10 am.
I’m supposed to go in the office today but did not go because of the appointment. And of course they did not show up again. I called & they can’t contact the instal. one time a manager left me a message, he apologized.I called back and left message he never returned my call.
I called the customer service one time because their A/R department called me for the balance. I told them I will pay in full when the work is completed. I told them I have no problem with the pymt as long as the work is done.
The customer service told me they will take care of it but it’s more than a year still not complete. This is tiring & frustrating.
Fr: ***** *
Nordik Windows & Doors
Date: 09/02/2023
Hello *****, we apologize for any errors or delays in resolving your concerns. We standby all of our products and installations and honour all of our contracts fully. Please reach out if you have any outstanding concerns.Review fromkim P
Date: 07/11/2022
5 starsWe only ordered one large custom-made window. The installer was incredibly skilled and professional. There was a measurement error on their end, which created a much bigger job for the installer, but he stayed late on a Friday night to do the job and came back on Sat to finish up. He did a wonderful job and cleaned up afterwards. The window looks great.Nordik Windows & Doors
Date: 09/02/2023
Thank you!Review fromNicole S
Date: 04/11/2022
5 starsWe hired Nordik to replace a number of windows. There were challenges with some of the screens and a custom order.
Nordik proactively fixed everything ~ we didn't need to follow up. Even when we thought the installations were "OK", they did not meet Nordik standards so they made final adjustments we didn't even ask for and they were amazing.
Now THAT is customer service.Nordik Windows & Doors
Date: 31/01/2023
Hi ******, thank you so much for sharing your experience here for others to read. We stand by all of our products and our installations and provide 25-years of after sale warranty support and service on all orders.Review fromMary D
Date: 02/11/2022
3 starsWas appreciative of the professional low-key approach by your sales rep Chris S. and his support during this experience. Installation of our 14 windows was handled quickly and fastidiously by the two man crew - well done! However, the fifteenth and largest window did not go so smoothly. There was a delay in the manufacturing schedule - due to the size. This was not addressed in a timely fashion. More effort should be made in informing customers, sooner rather than at the LAST minute of changes that impact on their lives. For the most part it was done well.
**** *Review fromJudith F
Date: 30/10/2022
5 starsWe were very pleased with the work done. A single worker (Josh) came since his partner was ill. He did all five windows in a very reasonable time (for a single person) and cleaned up completely. Great job!Review fromLori D
Date: 18/10/2022
1 star*** **** **** **** ******** **** *** ****** ********* **** *** ********** ********
There is not ONE thing that has been done as requested or promised over the last 2 and some years.
Do you own a measuring tape?
Do you record any communications?
Nothing fits, nothing is as promised.
Nothing is done in an acceptable time frame
Again and again and again, this so called company that specializes in windows has NOT A CLUE on anything related to Windows
let alone customer service **** ** *** ******* **** * *** **** *******Review fromDana D
Date: 13/10/2022
1 starExtremely disappointed in the product this company has produced my bay window came wrong size original contract had the right size it gets replaced glass is marked waiting on another glass insert. Three or four people measured this bay window and they couldn’t get it right. Weatherstripping on two bedroom windows is completely destroyed and these are brand new windows I get overtime weatherstripping gets destroyed but not brand new window. Every time you call the company they can see in front of them all the notes that are made but really nothing gets done and you’re told the exact same song and dance every single time. I received an email stating that all my products were in the guys showed today for installation and they didn’t have the products with them. My installation guy was supposed to come I called the company to see what was happening to find out that the person called in sick and no one called me I called them. I constantly am calling Nordic to get updates about my products and what’s going to happen with them . * ***** *** ********* **** ******* ** ****** ******* ******* ****. And to think it was a small house five windows how could things go so wrong. Even their guys coming here have said they’ve never seen so many problems at one house and lucky me got every one of them every window has issues it seems like it’s a never ending. And with a full balance paid * **** **** *** *** *****Nordik Windows & Doors
Date: 09/12/2022
Hello ****, we are sorry to hear and apologize for your experience. As noted by your installers, your experience is extraordinarily uncommon and we will be certain to correct any and all product or installation deficiencies 100%. Despite the poor experience to date we are confident that you will be pleased with the finished product and benefit from improved look, comfort level and energy savings for years to come.
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