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Business Profile

Security System Monitors

TELUS Home Security

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for TELUS Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see

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TELUS Home Security has 28 locations, listed below.

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    Customer Complaints Summary

    • 167 total complaints in the last 3 years.
    • 100 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against Telus Home Security Corporation *** **** * ******* ** ** * ********* ** ******** ******.

      ** ****** *** I have been loyal clients, first with *** ******** and now with Telus, for a total of 21 years. Today, when we contacted technical support regarding a failure displayed on the alarm system at our rental property ******* ** * ******** ****, we were informed that our services had been canceled since October 2024. When I inquired about the reasons for this cancellation without prior notification, I was told that the account had been overdue since July 2024 and that we had not been notified about this either.

      We were shocked to discover that our account had also been sent to a collections agency without any notification. I requested to speak with a supervisor, ****, who mentioned that an email was sent on April 16th regarding the upcoming expiration of our credit card. However, we did not receive any email from Telus. Furthermore, the supervisor stated that it is our responsibility to monitor the account and that Telus has no obligation to notify us.

      I am extremely dissatisfied that our account has gone to collections, and I am appalled that our premises were left unprotected due to the lack of notification regarding the cancellation of services.

      Therefore, I request that Telus Home Security rectify this situation by withdrawing the account from collections to prevent any negative impact on my credit score and restore the service.

      Thank you for your prompt attention to this matter. I look forward to your response.

      Sincerely, *****

    TELUS Home Security is NOT a BBB Accredited Business.

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