Complaints

This profile includes complaints for Plumber on Demand's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Plumber on Demand

  1310 Dundas St E Mississauga, ON L4Y 2C1

• 

  Plumber on Demand

  223 - 1310 Dundas St E Mississauga, ON L4Y 2C1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* **** ******* ** **** ** ** **** Our ETA was next day 1-3pm. He showed at 7pm. Explained tub began filling up and toilet began leaking at the same time, so may be connected. He puts our own seal on the toilet first and then tells us that’s $150. He says it’s $415 (all plus tax) to use a snake of any kind, even though he hasn’t diagnosed the issue at all. We allow it, he declares the issue fixed. We run the tub to check and within minutes it’s filling up. He says because it’s trickling back down there can’t be a blockage “because it’s draining”. We argue, he agrees to put down a bigger snake. Then we see the toilet is still leaking. ** ****** **** * *** ***** ** *** ****** We prove it’s the toilet. He says now it’s a main drain issue and removes the toilet again ** *** ***** ** ****** **** *******. He puts a snake in and says he went 75ft without hitting anything (in writing on the bill), so take it to the county because the block is on their side. We have a sewer inspection done for the county, and he finds a block 45ft in on our property. We spent three days emailing/calling until they agreed to send out the same guy, who used the same tool. I asked about using a bigger cutter head, he says his 1.5” can cut through anything. Now he says there’s a spot he can’t get through, so it must be a cracked pipe and he needs another $600 or so to use a camera to see where it is ***** ****** *** **** ** **** ** ***** ****** ****** ********** *** ** ****** I refuse to pay him more for diagnosis, he leaves and says talk to the company. Emailed my concerns that he had ********* **** to us as his story changed repeatedly and that they took days to respond. They say because there was a “loose in confidence” of their plumber and I won’t pay them more, “our relation is terminated” and now refuse to respond to my request for a refund. ** ****** ****** * ***** *** ****** ****** ***** *** *** *** ***** ******* ***** ****

• Initial Complaint

  Date:21/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drain issue, i had sewage backflowing into my basement from the drain...insurance company gave me some emergency plumbers to call and their number was one of them. The plumber came the following day Nov 16 2022
  They charged me $700 dollars to snake the drain and said the problem was fixed * ***** ******** ********* ****** **** **** ******* On Nov 21 st my basement flooded again. I called them up and said that the problem wasnt fixed they said that they would charge me another 700 dollars to do the same thing that didnt work the first time. Plus another 700 to check with a camera to see what the problem is.
  I ******** have to pay for something that should have been fixed the first time. * ****** ***** ******** ********* *** **** *** **** **** ***** **** ******* **** * ****** ** *** **** *** ******* ** *** **** *** *** ***** *** **** ***** **** **** *** ******** **** ******* ** ****** ********* ** ****** ** *** ***** ******** **** I want my money back