Complaints

This profile includes complaints for Plumber on Demand's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Plumber on Demand

  1310 Dundas St E Mississauga, ON L4Y 2C1

• 

  Plumber on Demand

  223 - 1310 Dundas St E Mississauga, ON L4Y 2C1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted plumber on demand to fix leaky toilet at rental property. They gave me a price on phone 100 bucks. They came to property ended up stating the issue was larger then i said stating need 4k of work. They charged me 4 times what they quoted on phone to show up. They said they reset toilet temporary fix until Imove forward with work. Issue came back worse the next day. Tried to contact them they never replied. I got a other plumber out the next day since they did not reply and they fixed issue for 400 bucks properly, said there diagnose was wrong. I tried to advise them of what happened no reply. Filed claim with **** initially told I won but then claim was later denied. I initially offered to pay my original quote as service call but guess they did not wanted.

• Initial Complaint

  Date:17/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Plumber on Demand to send a Plumber on July 15, 2023 for a water leak in a bathroom vanity. The plumber arrived and diagnosed the issue. To fix it I asked him what the cost was, he said $150 if I paid by cash. He went to get a part came back and then worked on the vanity. I told him I wouldn't pay cash, but I could etransfer him so he told me to do so and gave me his email address. I etransfered the money to Joseph D. on June 15, 2023. He then had me sign a paper and said it was the warranty. He also told me that there would be a $49 dollar on my credit card. He then gave me the piece of paper, I saw on the paper $339 and I hit the roof. I called Plumber on Demand immediately telling me he had taken the etransfer and then he had charged me even more. At first Plumber on Demand swore that their plumbers never take money, but I showed them proof of the etransfer directly to the plumbers personal email. After several calls a manager from Plumber on Demand called me back and I have a recording of that call where the manager said Joe the plumber was laid off and that their accounting department would refund the $339 charge that was on my credit card. I have the proof of the etransfer of $150, I also have proof: the call recording where Plumber on Demand said they would refund the $339 charge to my credit card.
  
  Also the problem persisted so I brought in another plumber who said that the Plumber on Demand Plumber didn't fix the issue and the issue wasn't what the Plumber from Plumber on Demand said it was (the valve). It was actually a leaking gasket. I have a note from that Plumber as well.
  
  Month after month the refund didn't show up on my credit card. Please help! ******* ** ****** ******* ** *********** I would like my money back. I can transcript the call if you need it, I notice that I can't upload the call recording where Plumber on Demand manager said they would refund the money.

• Initial Complaint

  Date:27/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  * *** ****** ** * *** ***** **** *** *** ****** *** ********* I called this Plumer on Demand ***** ****** ** ** ************ ** *** ***** once I was booked for the next day their service technician showed up three hours late and told their dispatch that we were the ones rescheduling the appointment. After an hour he said his job is done, with cost $600 which I e-transferred. Half an hour after he left when I used the toilet I realized it still has blockage. I kept calling the plumber and he stopped returning our calls. Since fixing the toilet was urgent I hired another plumber right away and found out the first plumber broke inside the toilet the way that the entire toilet needed to be replaced and damaged the building pipes as well. The entire ordeal of getting a new toilet ordered, installed and arranging accommodations, paying penalty to the building for damaging the pipes it cost me $4000!
  Since all this trouble was created by Plumer on Demand's technician I called the company to file a complaint and request the original $600 refund. The agents kept saying the manager is not available. After several days of not getting any luck talking to the manager I went directly to their office.The manager, Martin L. would not come to see me. I waited over an hour and finally he showed up. When I explained what happened he wanted me to leave the office ************ *** ******* ********* ** *** ******** **** *** ** *********** **** ** *** ********** *** *** **** ********** ************ ********* **** ********* ********* ****** *** ******* ********** *** ********** ******** **** ****** **** **** ** **** **** * *** ** *** * ****** **** ***** ** ** **** *** ********* ** * *** ** *********** ** ******** *********

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 24, 2021, a plumber from plumbers on demand came to my property to install a ******* dishwasher, that day I ran a load and smelled smoked. I reached out to the plumber and shared what happened, he said he would come the following day, but he didn't show up.
  
  I never heard from him that day and called again the following day, he said he would come out the next day.
  
  Again he did not show up or call, I called again and same thing. I called plumber on demand and asked them to have someone come, they said they would, 2-3 days passed and no one came. I called again on Monday and was told someone would come between Tuesday and Thursday. But I can no longer wait, no did I trust their team to actually show up and I got a new plumber.
  
  He fixed it and informed me that your team, did in fact not hook the unit up properly, resulting in the wires burning and melding together, ***** ******** ******** ******* * ****.
  
  I've sent them 10 emails with images of the damage and plumber's diagnosis, called several times and just been told that someone will get back to be, but no one has beyond them saying, "we spoke to the plumber and he said he did it properly.*
  
  I would like to receive a refund *** *** **** ** ******* ***** ******** ********** *** **** ***** **** **** ******* * ***** *** ******* **** ****** ** ***** ***************

• Initial Complaint

  Date:21/03/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to get in touch with the business 5 times to get my issue resolved (2 emails, 3 calls with no response back).
  
  On sunday March 12th, I requested a plumber to come by and help us with our clogged sink. The plumber was supposed to come on Monday (March 13th) morning at 8:30am. We waited until 9:10am with no notice, and we finally called to ask where the plumber was. There was no explanation to what happened, and was told another plumber would arrive a few hours later.
  
  On monday, I wanted an explanation of the charge as it was MUCH higher than what it should’ve costed, with no breakdown of hourly charges (no parts were required). The plumber also initially invoiced us for $100 more (which we had to call out and he corrected). Still, the plumber was here for about 35min and we were charged $446.35. We called Plumber on Demand back asking for an explanation of the charge, asking to speak with a manager (and was told a manager would call us back). A few minutes later, their plumber came banging on our door, ****** ********* *** ****** ****** **** **** *** **** ** ** ******** **** *********** ** **** ** *** **** ** ***** **** ******* ** today, there are 3 problems, in addition to the lack of professionalism:
  
  1. Plumber on Demand pulled a payment from our credit card with no authorization or consent. We were told a request for authentication would be sent over email, which we never got, yet the payment was pulled.
  2. The sink was not fixed (initial problem we called about)- it is still clogged and not draining.
  3. When the Plumber on Demand tried to fix the sink, it had created an additional problem of the sink leaking.
  
  We would like a refund *** *** *** **** ***** *********.