Complaints

This profile includes complaints for goeasy Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  goeasy Ltd

  510 - 33 City Centre Dr Mississauga, ON L5B 2N5

  
• 

  goeasy Ltd

  16, 1500 Cranbrook Street N Cranbrook, BC V1C 3S8

• 

  goeasy Ltd

  3 2404 Centre St NE Calgary, AB T2E 2T9

• 

  Easyfinancial Services

  106 3000 Louie Dr Westbank, BC V4T 3E2

  
• 

  goeasy Ltd

  10789 King George Hwy Surrey, BC V3T 2X6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 5 2023. Had partial delivery of furniture as they didnt come with all of my order. Proceded to move sofa into suite. It wouldnt fit and caused damages which later an associate from another branch assured me that 2 payments would be cut in half. So i returned the living room furniture. Arranged payment dates started sept 8th and every 2 weeks after. Sept 11th an unauthorized payment of 126.48 was taken from my account. They refuse to refund the payment. They claim the payment is vecause their driver left a puece of furniture behind. When i had been informed hed be pucking it up twice, he didnt show up. I lost wages from work to wait for him. Id like the unauthorized payment returned before i just cancel my payment methods and sell the furniture privately to refain money owed. Theyve given me 1 receipt since the 8th and no copies the agreement on my account.

  Business Response

  Date: 06/10/2023

  We would like to respond to the complaint filed by the customer regarding their recent experience with our company. We take complaints seriously and strive to resolve issues promptly and amicably. We appreciate the opportunity to address this matter.

  On September 5, 2023, the customer reported a partial delivery of furniture and subsequent issues, including a sofa that did not fit and caused damages. We sincerely apologize for any inconvenience and frustration that the customer has experienced as a result of these issues.Our regional manager has been made aware of this situation and is actively working to contact the customer in order to discuss the matter and find a resolution that meets their satisfaction. We are committed to resolving this issue promptly and fairly.
  
  Regarding the unauthorized payment of $126.48 on September 11th, we understand the concern raised and we acknowledge that there may have been confusion surrounding the payment due to the outstanding piece of furniture. We are committed to rectifying this matter and ensuring that the customer is not unfairly charged. We will investigate this issue further and take the necessary steps to refund any unauthorized payments promptly. 
  
  We value our customers and their satisfaction is of utmost importance to us. We apologize for any inconvenience the customer  experienced, and we are committed to making things right. Our regional manager will be in touch with the customer as soon as possible to address these concerns and reach a satisfactory resolution.

• Initial Complaint

  Date:26/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I’m ****** my complaint is that there ********* me for a payment they called me 11 times and came to my house left notes on my door while I’m in Halifax. I had to leave for tests and I couldn’t make the payment my caregiver phoned them and told them she sick and she be in on the 27th of September to make double payments and Shawn said it was good and than Morine from financial keeps phoning me after me telling her I be in on 27 for payment she said fine, they keep phoning me and coming to my house after we already made arrangements now they came to my house 6 times after the arrangements and phoned me 12 times after arangments I’m not a well woman I had to go to Halifax for surgery and they keep ********* me after the agreement i what it to stop I missed 1 payment of 125 bucks and this is how they treat me I told them I was going to Halifax and np they said??? They ******** me 16 times in 2 weeks???

  Business Response

  Date: 04/10/2023

  First and foremost, we want to express our understanding that collections situations can be uncomfortable and stressful for customers. Our intention is never to cause further frustration, and we regret any inconvenience that ****** may have experienced during this process.
  
  In this case, the customer mentioned that we made several attempts to contact her, both through phone calls and by visiting her residence. We would like to clarify that while these measures may seem persistent, our primary goal is to reach our customers to gain a comprehensive understanding of the delinquency on their loans. This understanding helps us offer the best long-term solutions to address the reasons behind the missed payments. 
  
  We would like to confirm that we have reviewed the account, and we are pleased to note that she has been able to speak with our representatives and bring her account into good standing. 
  
  In the future, we encourage our customers to reach out to our staff to address any concerns or matters related to their accounts promptly. Open communication is vital to ensure that we can work together to find solutions that are fair and reasonable for all parties involved.
  

• Initial Complaint

  Date:22/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After foolishly obtaining an $800 loan (which will cost me $2400 with their absolutely ******** interest rates), and losing my job, I have continuously made my payments, and explained my situation to them. Despite this, Easyfinancial has taken it upon themselves to endlessly phone with with offers of new, higher loans. I have repeatedly asked, then told, them to stop calling me, that I can barely afford my current payments, and to take me off their call list for pre-approved loans. After asking at times, the call rate INCREASES for a week, and only dies down if I don't answer at all. It's annoying. They've already ****** my financial freedom and taken advantage of my loss of work. ** *** ** ****** ** ********* ******** **** ******* ***** ** *********. Especially when asked multiple times to stop.

  Business Response

  Date: 27/09/2023

  easyfinancial wishes to thank the customer for sharing their frustrations and concerns regarding the contact being made by the local easyfinancial branch in regards to potential increase opportunities.

  Since receiving this message, the customer's account has been noted as Do Not Solicit which means no phone calls regarding increase opportunities will occur going forward and easyfinancial has also unsubscribed the customer from any future email and marketing lists. We apologize for the frustration this may have caused and have shared the feedback with the appropriate management to further address internally as well.

  In regards to issues with the contractual payment amounts at this time, easyfinancial requests that the customer calls the national service center directly at 1.888.502.3279 and speak to one of the customer service agents today ... if the customer's income has changed due to medical reasons or loss of employment there is an opportunity to review the customer's eligibility to use the optional loan insurance protection to help maintain the customer's payments in the interim. 

  easyfinancial looks forward to speaking with the customer further and hopes this will help the customer regain their financial freedom and continue to build positive credit for future borrowing opportunities. 

  Customer Answer

  Date: 27/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:18/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted interac transfers to close out the loan on August 30/2023 in the amount of $1000 and $10000 respectively. On Sept 1/23 an automatic withdrawal of 311.64 was withdrawn on account. On Sept 1st, they advised they received the $1000 and 311.64. On the Monday, they received $5000 interace transfer (interesting as the transfer was 10000). It has been 17 days and they say they are working on resolving this but no answer as yet. This company said my auto withdrawals have been cancelled, they said the back end office is dealing with it and it should be resolved soon. They said I would be reimbursed for any interest/overpayment and they would notify me after investigation done. My concern is how do you accept $5000 payment but miss the other 5000 when the transfer was $10000. I am getting nowhere. I call everyday to find out if this has been resolved. I find this business is fine in not responding to your query and letting a consumer wait for resolution. I want to know this account is closed and accounted for in a timely manner. Any overpayment returned for this account. They keep saying be patient, and no one returns calls. They say they received the money in one conversation and then the next they are investigating.

  Business Response

  Date: 20/09/2023

  easyfinancial wishes to apologize for the confusing and frustrating experience this has caused and can see that there have been several interactions on the matter to help address and resolve the matter. 

  It can be confirmed that the original $10,000 payment sent by the customer was incorrectly applied to the loan and only in the amount of $5,000. Once investigated and reviewed the payment error was corrected and the full $10,000 was applied to payout the loan balance in full. 

  A review of the file has also confirmed that the customer experience could have been smoother and provided more updates to customer along the way, this will be further reviewed and addressed internally with the appropriate management as easyfinancial services continues to strive to provide the best customer experience from the time the customer applies right to the time the customer makes their final payment. 

  easyfinancial can also confirm that there is no overpayment and the loan has been paid in full with no further payments owed or interest accumulated and a paid in full letter has been provided directly to the customer on the 18th of September. 

• Initial Complaint

  Date:18/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an account with Easy Financial. Due to my own faults, the account was not in good standing. I was contacted by Robin M., Legal Recovery Specialist for ******* *** ************ Corporation. I paid what was owed and received a settlement letter. The settlement was paid and the account closed. Now Easy Financial is attempting to say that I still owe them money. Even though I have a letter stating the account was paid and closed and I didn’t not receive anything from Easy after this saying that I owed them money, nor did I open a new account! There were not letters or calls from Easy. Just a mark on my credit score from them putting this so called “account” into collections. ******** *** **** **** *** ********** ****** *** *** ******* ****** 

  Business Response

  Date: 28/09/2023

  We acknowledge the customer's feedback indicating that they believe we are attempting to collect on a debt that was previously sold and settled with a third-party collection agency. We have carefully reviewed the information provided and have encountered some challenges in confirming the details of their complaint. Specifically, there is a discrepancy regarding the last name associated with the loan in question compared to the name provided in the customer's communication.
  
  However, we did locate an account with the name provided in the payout letter. It has been confirmed the last contact attempt on this account was made in February 2022,  We would like to investigate this matter further and resolve it to the customer's satisfaction, to assist in this investigation and to ensure we have a clear understanding of the situation, we will continue to attempt to connect with the customer to address these concerns, alternatively, we kindly request that the customer contact us directly at 1-888-502-3279, or email our resolutions team member, *******@******.com. Having direct communication with the customer will enable us to gather more information and clarify any discrepancies in the account details. Additionally, for review, we have uploaded a copy of the last contact attempts made on this account. 

• Initial Complaint

  Date:12/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March 2023, I applied for a loan with ****** ********* (which I later found out was a partner of EasyFinancial - *** ******** *** ***** they informed me they were taking over the loan without giving me a choice). I didn't think twice about it as I was dealing with being diagnosed with Cowden Syndrome (a rare disease that makes me susceptible to all different kinds of cancer). I was simply trying to ensure I had money as I knew there would be, at least, 2 months worth of lost income and bills to pay. I am happy to provide an outline of my paystubs if requested to show the loss of income after the surgery in July 2023.
  
  Long story short, I had been making all payments on time until July 2023 when I was scheduled to have an ileostomy as I was fighting cancer a 2nd time. I was diagnosed with an aggressive form of thyroid cancer back in 2018 which prompted the discovery of said rare disease (Cowden Syndrome) and had my thyroid gland removed completely.
  
  From the get go, EasyFinancial has been impossible to deal with. I'd been signed up for and was paying for items that I did not need (ie home and auto insurance - *** *** ***** I had to reach out to the outside company to request a refund as my original loan papers are 'no longer available'). I have recently found that I was eligible for a loan protection program (which EasyFinancial made no effort to inform me of) and am now with ****** ****** to keep all my debts under control.
  
  As a resolution, I'd like EasyFinancial to contact ****** ****** to reduce their interest rate to zero. To request such a high interest rate (originally 43.33%) is cruel when someone is part of a debt consolidation program and is a cancer patient. AND/OR, I'd like EasyFinancial to process my loan protection application (happy to provide medical records) to see if this loan can be written off fully so I never have to deal with EasyFinancial again. I wish they'd stop taking advantage of everyone. I am incredibly disappointed.

  Business Response

  Date: 22/09/2023

  easyfinancial would like to address the customer's concerns and express our empathy for the health issues they are currently facing, along with the financial difficulties that have arisen as a result. We understand the importance of these concerns and sincerely apologize for any misunderstandings that may have occurred during the course of their financial journey.

  Our resolutions team has been actively working to establish contact with the customer and provide additional support during this challenging time. Unfortunately, direct communication has not been established yet, but we want to reassure the customer that we are committed to assisting them in any way possible.

  
  In an effort to clarify some of the concerns raised in the customer's complaint, we have provided a copy of their loan agreement. This document confirms that the interest rate associated with their loan is 39.99%. We apologize for any confusion that may have arisen regarding this rate. Additionally, the loan agreement includes their insurance certificate and the electronically signed enrollment form as part of the loan agreement. A copy of this agreement would have been saved in the customer semail at the time of signing. 
  
  It is important to note that easyfinancial, as part of the goeasy parent company, collaborates with various funding partners, including Spring Financial. During the loan application and funding process, we understand that there may be a substantial amount of information to process, which can sometimes lead to oversights. To address this, we typically send a welcome email to remind customers that their funding relationship is with easyfinancial, as correctly stated in the customer's complaint.
  
  Concerning ancillary services such as home and auto and loan insurance, our staff is trained to engage in comprehensive discussions with customers to ensure they are informed about all available options. While these options may not be suitable for everyone, it is our responsibility to present them and provide customers with the opportunity to consider these services.
  
  We also acknowledge that the customer is currently enrolled in a credit counseling program, with a negotiated interest rate of 9.99%. Once the customer has agreed to the program, they can initiate communication with the trustee to work towards their financial goals.
  
  In addition to addressing the interest rate clarification, we want to emphasize our commitment to addressing the customer's request seriously. We have attached the loan agreement, insurance certificate, and terms and conditions for their review. We are open to further discussions regarding their loan protection application, and provided the customer with the necessary claim forms, and contact informatiuon of our insurance providor to start the process.  
  
  We encourage the customer to take their time to review the documents provided, and if they have any further questions or concerns, please do not hesitate to reach out to us. We are here to provide assistance and support as needed. 

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a loan from this company 3 years ago for 15,700 paying 388.17 bi-weekly on a 5 year loan I had a few payments deferred along the way.I have paid them over 24,000 and they telling me I still owe them 12,399 how is that possible.they respond to me telling me it’s an open loan I can pay more but when I signed papers payments are 388.17 bi-weekly for 5 years so at this rate loan never be paid off.Loan amount never goes down

  Business Response

  Date: 22/09/2023

  easyfinancial has taken the time to review the customer's file and can confirm that the outstanding balance is accurate to the customer's total principal borrowed and payment history. Upon review, it has been confirmed that the customer's originally approved amount borrowed, plus interest and repayment of any optional products (including loan protection and credit optimizer) will result in the customer repaying approximately $43,000. This can be confirmed by taking the regular biweekly payment amount of $388.17 and multiplying it by the 130 payments (5 years of biweekly payments). 

  During the customer's borrowing time there have been some instances of deferred payments which as stated in the loan agreement and in the consent in which customer provides at the time of the payment deferral, missing a contractual payment will result in interest and premiums accumulating and possibly increasing the total cost of borrowing and term of repayment if the missed payments are not made up by the customer in a timely manner.

  It can also be confirmed that the customer has been able to have the optional loan protection make payments for the customer for a period of time when their income was impacted and they were unable to make their regular loan payments. 

  Lastly, one of the other payment matters that has and will continue to impact the customer's borrowing period (and total repaid to interest) is that the customer has been making their payments manually, which is not an issue and always the customer's right to do so, but as the customer is making the payments through online banking the payment is often arriving several business days later than the actual contractual due date. This can impact the customer with collection activity as well as the amount per payment being allocated higher to interest instead of principal.

  It is in the customer's best interest to make their contractual payment amounts on the contractual due date to ensure the loan is being paid every 2 weeks and being allocated accordingly. If the customer requires a payment deferral or payment arrangement, please call easyfinancial a minimum of 3 days in advance to do so and when possible making up the missed payment, even at a later date, will be helpful in reducing the total impact to borrowing going forward. 

  If the customer is currently struggling with any payment amounts or details and wishes to further discuss possible repayment solutions, a call to our national collection team at 1.888.502.3279, option #* would help review the current financial situation and payment solutions going forward. 

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2018, I took out a loan for $10,100 at 46% interest. It was a 48 month term and my payments have been $235 bi-monthly.
  I have currently never missed a payment and still have $2.33 left owing. My problem is that I have now been paying this loan for 61months. It felt like an extremely long time that I have been paying for this loan. I have reached out to them and have not yet heard back. I think they owe me money based on the extended length been paying for this loan. The math does not add up. Please help me to rectify this issue.

  Business Response

  Date: 20/09/2023

  easyfinancial has taken the time to review the customer's file and specifically the total repaid to the loan and the payment history to help understand and verify if the balance paid was accurate and aligned with the originally signed and agreed upon borrowing contract. 

  It can be confirmed that the term length, payment history and amount to repay in principal and interest was originally confirmed as approximately $22,500 (as seen in the customer's loan agreement). This amount would have been what the customer owed in amount borrowed plus interest for the term length they were borrowing the funds. Throughout the borrowing term the customer had 9 payments returned as not paid contractually and resulted in the customer's total term of repayment and interest accumulated to be extended accordingly. Payment history has been attached for review.

  The impact of a missed payment can be found in the Terms and Conditions portion of the loan agreement and is also attempted to be notified to the customer by multiple calls, texts and emails from the local branch and our national collection center to assist in addressing the customer's missed payments and helping the customer get the loan back on track. It is also important to note that interest and fees will continue to accumulate on a customer's loan when a payment is missed and will become due on the next payment date which can impact the total term length of repayment and amount to repay to interest accordingly. 

  It can be confirmed that the customer ended up paying a total of 113 monthly payments (approximately $26,000) compared to the originally agreed upon 96 payments and $22,500 because of the 9 missed payments during the customer's borrowing period. 

  easyfinancial can confirm that the loan is now paid in full with no further payments owed and the debt will report as closed going forward. 

• Initial Complaint

  Date:23/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has called me several times regarding a loan for someone else. We used to live at the same address but no longer do. I have no loans or business with them. The manager of the merivale location keeps calling me to get a hold of someone else. She is very **** and condescending when she calls. She's also appeared at my door to look for the person they work with. She underhandedly noted she had a package and was buzzed in under false pretenses. I had reached out to their head office to request my info be removed and to not contact me. I was assured months ago this was done. A few weeks ago the manager called me again. I told her my info was to be removed and I did not want calls. She, again, was very ****. I'm really glad I don't do business with you if this is how one of your managers conduct themselves. I reached out via customer service, email and social media. Easy financial is ignoring me and not assisting with the issue. I DO NOT want my info on file with easy financial as I do not work with you nor do I wish to after seeing how you guys conduct business. I am trying to remove my info and no longer be contacted again. Please remove my name, number and anything else you have to do with me in your system. Please do not show up at my home again. * **** ***** ******** ** **** ******

  Business Response

  Date: 29/08/2023

  easyfinancial would like to acknowledge and apologize for any frustration and confusion this has caused.
  
  After a review of the information listed above, easyfinancial can confirm that the above person's name and phone number were removed, at request on July 24th, 2023 as a reference for another client. Reviewing further, the address that has been verified during the application process is the same as the complainant. It is to be noted that it is the client's responsibility to keep information updated such as address, phone number, and place of employment.
  
  A loan is subjected to the terms and conditions outlined in the agreement between easyfinancial and the customer, which includes timely payments as per the agreed-upon payment schedule. Repaying a debt when the customer finds suitable outside of contractual dates, will affect the customer's credit score and future ability to borrow funds.
  If a customer is having long or short-term difficulty in the ability to repay the loan, easyfinancial has several options that can be tailored to ensure future success in repaying the debt. Communication with a customer is imperative to understand the situation fully and present the best options to get the customer back on track. If attempts to reach a customer fail through the contact information provided, easyfinancial does attempt to leave a standard letter at the address on file. This is not meant to embarrass,  ****** or put pressure on the customer, it is a means of communication when all methods offered have repeatedly failed.
  
  A resolution specialist has attempted to discuss this matter further but has been unable to connect. If there are  any other questions, or concerns please call the Customer Care Centre at 1-************

• Initial Complaint

  Date:22/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My GoEasy / Easyfinancial account still report each month as open and that I still owe Them , but they sent my account to collection while I was on health and personal turmoil during COVID, I Settle with collection on march 2023. Please update Both my ******* and ********** so I can restart building my credit. ************ was the number link to my loan account. I can now be Reach on ************

  Business Response

  Date: 28/08/2023

  easyfinancial would like to express our sincere gratitude
  for the customer taking the time to bring this concern to our attention.   Feedback is invaluable to us, as it allows
  us to continually improve our services and address any issues that may arise.We
  would like to take this opportunity to apologize for any frustration and
  inconvenience experienced due to the situation with the easyfinancial loan. We
  understand the importance of accurate credit reporting, especially during
  challenging times.

  We're pleased to hear that the customer had the opportunity
  to speak with a senior resolutions team member, where we acknowledged the error
  in the reporting, and confirmed that immediate steps have been taken to resolve
  this matter. We would like to thank the customer again for bringing this
  to our attention and giving us the opportunity to make it right.