Complaints

This profile includes complaints for goeasy Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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goeasy Ltd has 337 locations, listed below.

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  goeasy Ltd

  510 - 33 City Centre Dr Mississauga, ON L5B 2N5

  
• 

  goeasy Ltd

  113 105 Carry Dr SE Medicine Hat, AB T1B 3M6

• 

  goeasy Ltd

  124 920 36 St NE Calgary, AB T2A 6L8

• 

  goeasy Ltd

  180 94 Avenue SE Calgary, AB T2J 3G8

• 

  goeasy Ltd

  220 9737 Macleod Trail SW Calgary, AB T2J 0P6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:29/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a loan with Easy Financial. I have fallen behind on payments. When talking and making arrangements to pay, there is no communication or notes left on file to avoid getting multiple calls a day from different reps. The reason for my complaint is the multiple calls a day from different numbers. It exceeds the amount of times that I am to be contacted during the day or week according to Ontario's collection laws. Please have this limited to no more than 3 calls a week and have notes on file to prevent the constant calling if I have made arrangement with a rep over the phone.

  Business Response

  Date: 04/10/2022

  Easyfinancial would like to respond to the recent complaint
  by the customer. A member of our resolutions team investigated and found a
  payment arrangement made by the customer with Easyfinancial for September 16th, 2022. However, the customer failed to follow through on this arrangement. This
  member also found that the customer has multiple failed promises to pay since her last payment made in June.

  
  As a first party, we have different rules and regulations than
  third-party collectors do in Ontario. Easyfinancial does the due diligence and follow
  the laws the province has placed for us.

  
  As the customer’s account is past due, to avoid collection
  calls in the future they can reach out and follow through on their payment arrangements.
  Your branch will have lots of options to help you get back on track. You can
  also contact the resolutions team to discuss this further at 1-888-502-3279.

  Customer Answer

  Date: 04/10/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I will agree to contact the office to make payment arrangements however I still do not agree how many times I am called a day and from various numbers. I will continue to work with my home office to pay the loan off.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:28/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 5th 2022 I placed an order through ******* and recieved financing with Easy Financial to pay for the order. After placing the order it was realized that there was an error in product and ******* put a cancelation in. On Sept. 14th 2022 they forwarded/issued the refund to Easy Financial. I spoke with a representative on multiple occasions (Sept.17, 19, 22, 24 and 27th). Each time I spoke with someone I was told that they hadn't recieved the refund yet and to wait a few more business days. At the same time I was also told that they had recieved the refund and it was being processed. While this was going on payments were taken from my bank account from Easy Financial. And when they stopped the payments because they knew the order was cancelled, then they started calling my everyday, multiple times a day and emailing me, saying that I owe them money and am behind on payments. I never recieved any product or funds from this company. The ********** I'm recieving daily is unacceptable. I've tried calling in again to find out what's going on and keep getting told that everything is still processing. It has now been 4 weeks of this and it's unacceptable. This company has taken money from me even though my order was cancelled and continue to ****** me daily with phone calls n emails.

  Business Response

  Date: 14/10/2022

  Thank you for contacting easyfinancial and informing us about the experience you had with our company. We review each customer’s feedback and always encourage customers to leave honest reviews of our services. I am sorry to hear that you had a negative experience and apologize for the delays and any inconvenience we may have caused. Easyfinancial partners with many different businesses like ******* which gives customers a chance to buy high-priced items through financing. In this case, the customer ordered a product on September 5th and was set up for weekly payment to come out of his account. Once the customer let easyfinancial know he had canceled his order, the agent noted the file saying the account would be refunded in 10 business days and let the customer know. At this time we can confirm the loan has been paid out fully and there is no longer any financial obligation for the customer. We can also confirm the customer has been sent his owed refund of $25.60 as of September 27th, 2022. Again we would like to apologize for the delay and any inconvenience we may have caused. If you have any further comments, questions, or concerns please don’t hesitate to contact us at 1 *** *** ****.

• Initial Complaint

  Date:13/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Easy Financial employees harass you with a million phone calls if your account falls one day after due date. They even found the number of my landlord ********* and called her to harass. They sent me threatening emails saying that if I don't pay them they will call my employer and landlord. I asked them to follow normal protocols and send the account to collections if I have defaulted but they keep ********* me with phone calls *** ******* especially Mr A. from the Yonge Street branch. They called 14 times from no caller ID everyday.
  I will appreciate your swift response so I can bring your account back up to date. Let us work together to stop negatively affecting your credit and for us to prevent showing in your credit report for 7 years. If we don't hear back from you further action will be taken by calling your references and your employer. To avoid this all please contact us ASAP so we can find a solution for you."
  This was what he wrote in his email which i have proof of. They can follow protocol and send it away for default but ********** and ********* my employer and landlord is illegal.

  Business Response

  Date: 19/09/2022

  Easyfinancial would like to
  address this complaint. A member of our resolutions team has reached out and
  connected with the customer regarding this matter. None of the contact
  information was obtained illegally and was provided by the customer when they
  applied for a loan. It is a part of the application process to get this
  information from the customer in case we can’t reach them when they are past
  due. Multiple contact attempts were made to the customer prior to the
  references being called. Understanding this is frustrating, to avoid this in
  the future the customer can let us know prior to the due date that they cannot
  make the payment. That way they can reach a solution with the branch, and collection
  calls would then not need to be made. If the customer has any more concerns
  they would like to discuss, they can call the resolutions team at 1-************.