Reviews
This profile includes reviews for goeasy Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 49 Customer Reviews
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Review fromEunice T
Date: 01/11/2025
1 star**** ****** ** ** ******* ** *********** *** ********** **** * *** **** ** **** ****** (*** ********* *** **** ** ************ **).
*** ******** *** **** * ********** *** **** ** ** **** *** **** *** ** **** ******** *** *** *** ***** ** ******* * *** **** **** ** ********* Sometime last year or early this, they keep calling me every single day and sometimes twice a day, so i answered when i was available and asked what happened as i thought i missed a payment they said they just want to offer more loan if i am willing to and i told no i’m okay then the next day they kept calling me again so i just started ignoring it and also i’m busy at work then those call lasted weeks/ months so 1 day i answered it to tell them to stop calling me and mentioned to them that calling a customer without a problem is ********** and if i ever need money, i will reach out. After that i have not heard from them which is a relief to me. Last month, i tried calling them for days but no answer then 1 day i got a hold of ****, i asked him for a payoff letter and he is telling me he does not know what i am talking about, i told him is the letter to pay off my debt. The call ended with an attitude and ******** but still sent me the pay off letter. Couple of weeks after, i needed an updated amount since everyday the interest increase, i talked to **** again and he even know my name when i called so i asked can i get an updated amount, he is giving me attitude again then hang up so i called again and he kept providing me a not helpful answer so i called again luckily there is another who explained it to me better that i need to call back again once my monthly payment is taken out so i called the next morning and **** answered he said ******* is not an option to pay, he kept insisting to provide my debit when he knows i have a limit. I offered bank to bank transfer or ******* he said no. He told me to talk to a different branch which did not work. But anyways i paid via ******* at the end.goeasy Ltd
Date: 10/11/2025
Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience you experienced. As mentioned in our email communication, we have escalated your concerns to the Branch Manager, who will conduct a thorough investigation. Appropriate coaching will be provided to the team member involved to ensure this situation does not recur.
At Easyfinancial, we are committed to enhancing the customer experience. Your feedback is invaluable in helping us identify areas for improvement, and we truly appreciate you bringing this matter to our attention.Review fromAshley B
Date: 28/10/2025
1 star********** ********** ******* **** ****. I paid for my washer and dryer, plus insurance. I have been having issues for MONTHS and have asked numerous times for Easyhome to fulfill their end of the bargain.
You cannot call the store to speak with a person. You leave a voice-mail and maybe they will get back to you. I called head office and was told I would have a regional manager call me back. They haven't.
Now I'm stuck using a laundromat after paying Easyhome over $2,500 for a washer and dryer, plus insurance.goeasy Ltd
Date: 12/11/2025
Thank you for giving easyfinancial the opportunity to address the customer’s concerns.
The issue raised relates to repairs for the washer and dryer, which the customer was previously informed about by the former Store Manager. The washer was dropped off at the local branch, and the current Branch Manager is awaiting the repair team to complete the necessary work.
We’ve been advised by the Store Manager that the repair team is scheduled to arrive sometime this week to carry out the repairs.
Please let us know if you need any further details or updates.Review fromROD M
Date: 25/10/2025
5 starsI DONT HAVE LOANS OF MOINEY WITH THEM, I RENT WEEKLY MAKE PAYMENTS LOVE IT . ** ************ ******Review fromJez H
Date: 09/10/2025
1 star**** ******* ****** ** *** ** ***** ******* ******** ********** I have a loan with them, * ******* ******* *** *** ****** * *********** ****** **** *** *****. I’ve asked to lower my payments and they’re not helping… My last payment was $400, $273 went to interest, $126 went to Insurance, whatever that means and zero went to principalgoeasy Ltd
Date: 17/11/2025
easyfinancial would like to apologize if the customer's concerns were not adequately addressed. The company has made several attempts to contact the customer but has not received a response. However, easyfinancial is aware that the customer is currently working with the branch to discuss a solution. If the customer requires further assistance, they are encouraged to contact easyfinancial at ###-###-####, available Monday to Friday from 8 AM to 8 PM EST and Saturday to Sunday from 10 AM to 6:30 PM EST.Review fromS. F.
Date: 02/10/2025
1 star** *** **** **** **** ******* ***** I’ve paid off a loan with them and they are refusing to close my account and stop taking payments out. I paid them off two months ago through a settlement and they are taking payments out again as of last night. **** *** **** **** ***** ******* *** ***** ** ***** ********** ********* *** ********* **** ********** ******** *** **** *** *** *** ****** ** **** ****. They have caused me so much ********* distress. ** ****** ** ******** ******** ** **** *** **** **** *** ***** ** ********goeasy Ltd
Date: 10/11/2025
easyfinancial has shared this escalation with our partners at ******** to review and ensure customer is supported as we do not have full line of sight into any ******** files. We have ensured the customer service team at ******** is aware of the matter going forward.S. F.
Date: 12/11/2025
Another generic response with no action taken. So now you have deleted my balance owing of $6,600 and now have reported to the credit bureau that I owe $1,360 which I don’t as my loan has been fully paid off with a settlement back in August. You’re ruining my credit and reporting false missed payments which is illegal.Review fromEmily P
Date: 22/09/2025
1 star******* got approved for a line of credit a week ago now and still waiting on funds to be sent. Keep being told they are short staffed at head office etc all *** calls and emails have gone unanswered I told him just to cancel the application at this point because nobody seems to want to respond to us after getting approved so we will go elsewhere horrible customer servicegoeasy Ltd
Date: 01/10/2025
We are sorry to hear about the delays in completing your application and that this has ultimately caused you frustration and a decision to withdraw your application. We work diligently in actioning every customer application and can see that work and communication on your application were occurring on a daily basis but we apologize if the final communication and discussions around requiring certain documentation to proceed lead to the decision to no longer proceed with the application. If you have any questions or wish to proceed with the application at any time please give us a call directly at ###-###-####.Review fromKelly G
Date: 22/07/2025
1 star* ***** **** * **** ******* ** *** **** *** * loan thru Easy Financial, ****** ** the interest RATES are extremely outrageous. * ******** ******* ** **** ******* ***** ** *** * ***** Be careful as this company has many umbrellas that mask themselves as they are still easy financial. Yes they give you a loan, however at a LARGE COST to the consumer. You will never ever get the loan paid unless you file bankruptcy or consumer proposal. In turn this does not help you with your credit rating, it makes this go down, and then you will be in a vicious circle. **** *** ********* ***** **** ****** **** **** ********* ** ********** *********** **** **** **** ** * ******** *********goeasy Ltd
Date: 01/10/2025
We appreciate you taking the time to share your feedback with the BBB, it can be difficult to repay a large debt at a high interest rate but our goal is to help customers when they need the funds and build good credit for future lending opportunities. Choosing options like Bankruptcy or Consumer Proposal are always an option but if you are struggling with your repayment or looking for support in setting up a more affordable plan you can give us a call directly and we would be happy to review your situation and how it has changed from the time you were originally funded. We look forward to hearing from you to discuss how we can support you now even more than when we first lent you the funds as we are here to help every step of the way!Review fromJustin S
Date: 15/05/2025
1 star***** **** * ***** ** **** *** ** ******* Paid $8000 towards a $15,000 loan in 10 months and owe 15,030 10 months later. ***** ********* **** ** **** ** ******** **** ***** *** *** ***** ****** ** **** * ****** **** ***** ******* ** ******* ****** *** ******** ***** ** ALL COSTS YOU WILL NEVER PAY YOUR LOANS OFF UNLESS YOU COME ACROSS LARGE SUMS OF MONEY. STAY AWAY.goeasy Ltd
Date: 01/10/2025
Thanks for sharing your recent easyfinancial experience with us - although the cost of borrowing can be high, we are here to help Canadians with the funds they need now and a repayment plan that works with their affordability and debt to income ratio. We are happy to see you were able to take advantage of the open term loan policy and repay the balance in full which resulted in your total repayment in interest and principal to be less than what the originally agreed upon contract would have been.Review fromJody P
Date: 24/04/2025
1 starTheir representatives send incorrect dates on emails, which in turn causes errors and loss of funds for customers. They don't seem to have any consequences for this. Rep ******** sent multiple emails with an incorrect date causing lack of funding. ** *** **** **** **** *** *** * ****** ******* ******* ****** *** *****goeasy Ltd
Date: 14/05/2025
After thoroughly reviewing the account, we found that the customer had a total of three loans with easyfinancial Services (EFS). Each loan was funded promptly, either within a day or just a few hours after the application process began. The applications were submitted for the customer's signature only once, and upon signing, the respective loans were funded.
We have made multiple attempts to contact the customer to gain a clearer understanding of their concerns. Unfortunately, we have not received any response or follow-up communication from the customer.
We are committed to resolving any issues and encourage the customer to reach out to us directly for further assistance.Review fromAlysia C
Date: 30/03/2025
1 star***** *** ******* **** *** ***** *********** They continue to take your money when your loan is paid* ***** ** ********* Their interest rates are double what you borrow. They are unregulated, ******** **** ****** *** ******* ****** ****** ** ****** ***** ** *** * **** ** *****goeasy Ltd
Date: 08/05/2025
Thank you again for getting in touch.
We truly appreciate the opportunity to assist you.
Regarding the Home & Auto Program, we completely understand your wish to have it removed and refunded. To move forward, please contact the program provider directly at ###-###-####. Their team will be happy to help you with the cancellation and any applicable refund. As for the interest rate on your loan, we understand your concerns. The rate was set based on your credit profile at the time of your application.
As Easy Financial is a non-prime lender, our rates may be higher than those of traditional banks due to the increased lending risk. Regrettably, we’re unable to make changes to the rate once the loan has been finalized.
We truly value you as a customer and are committed to providing support whenever you need it. Please don’t hesitate to reach out if there’s anything else we can help with — we’re always here for you.
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