Customer Reviewsforgoeasy Ltd

I want to say that I am forever grateful that with easy financial I was able to rebuild my credit. The customer service agent at the Moncton New Brunswick branch on Main Street was outstanding. I originally got the loan at the London Ontario location on Adelaide St and the customer service was *********. I highly recommend the company but not that branch. They hid fees from me, told Me I could not make payments at other stores only that one, IF they answer the phone they sound like they hate their job and don't care. I know that location doesn't represent the company as a whole which is why the Moncton location saved my experience. I have rebuilt my credit and can move forward in life with less stress and the feeling of achieving goals. I could not have done that without this loan. I was in great need when I purchased the loan and I can't thank Easy Financial enough for giving me the opportunity to better my future.I did have to differ the odd payment as life happens but i recommended this to anyone who was in my situation as long as you are responsible enough to budget and make your payments. The customer service representative in Moncton should be given a medal or statue...her name is Nandita. This has really helped my life for the better. Your mission statement is to help and rebuild credit and that is what happened with work and understanding on both ends. Thank you one last time for bring there when I needed it and helping me rebuild credit which will essentially help rebuild my life and create the future I am determined to achieve.

Thank you ******** for the kind words - we are sorry to hear your original experience with goeasy was less than ideal but happy that you were serviced well at the Moncton location and have seen an improvement in your credit bureau score and your financial future looks great!! We pride ourselves in helping everyday Canadians graduate to prime lending rates - hope you have a great year and we wish you all the best!

********* ******* I have paid off two Easyfinancial Loans. * **** ******** ******* ** **** *** assumed they would honour their mission to make repayment easy for individuals; however, repayment has been difficult. Despite having a good credit history with the company, I am not eligible for lower interest. My $11,000 Loan (including two increases) will now cost $40,0000 plus. Read the small print, *** ** *** ****** **** **** *******. They may look like a bank that has your best interests at heart, but they are not. ** ******** ** **** **** **** ******** ****** ****

easyfinancial would like to acknowledge the customers concerns regarding the interest rate and would like to apologize if they were not addressed accordingly. According to our records, our staff worked with the customer and were able to reduce the interest rate from 39.99% to 37.99% and refinanced the loan to reduce the bi-weekly payments from $241.53 to $173.47. Our interest rates for unsecured loans range from 29.99% to 46.96%, and the rate is determined by multiple factors such as credit history, income, etc. The interest rate is not strictly based off the elapsed term with our customers. However, our personal loans are open and can be paid out at any time. If extra payments are made, this can help reduce the accumulated interest, which in turn shortens the term. Therefore, the loan does not need to be kept until the end of the maturity date. If customer wishes to further discuss this matter, it is recommended the customer call our customer service team at ###-###-#### between Monday to Fridays 8am to 630pm EST

I am joint applicant on a loan since July of 2021. The loan was originally for $7,720. After almost 3 years, they are saying that the loan is still at $7,013. Every time I call to get information, they give me another balance that is owed. I honestly think they are tacking on more money that is owed. I will be contacting a lawyer regarding this ** *** ***** ****** *** ** ** *****

easyfinancial would like to acknowledge customers concerns regarding the loan balance and apologize if they were not addressed accordingly. Upon review, customer had 7 deferrals and 14 missed payments, which lead to a backlog of accumulated interest. As outlined in the loan agreement, each payment is allocated to any outstanding interest and fees first, then remaining gets applied towards principal. The customer was advised this breakdown of the loan payments and the impacts of multiple deferrals by easyfinancials' customer service representatives. They were also provided a summary of their transactions to clarify any misunderstanding they had about the loan payments. Alternately, if customers skip their payments, they can make extra payments to reduce the impact of the accumulated interest. This explanation was discussed with the customer on multiple occasions but if they require more clarification, it is recommended that the customer contact the easyfinancial customer service team at ###-###-#### between Monday to Friday from 8 am to 6:30 pm EST.

* **** * ***** **** **** * ******** ****** ******* ***** **** *** ******* They claim there is no hard inquiry on your credit *** ****** * ***. Their advert ** ********* *** they just tell you what you want to hear to get your details ** **** *** *** *** ********** **** *** ** * **** **** **** ** ** **** **** *********** *** ***** **************

Dear valued customer, We regret any inconvenience you may have experienced. Easyfinancial offers the option to initiate an application with a soft check to assess your eligibility for a loan. However, to finalize the application for funding, a hard check is necessary. Rest assured, Easyfinancial will not conduct a hard check without your explicit consent, which can be provided digitally. Should you believe there has been any misinformation regarding your account, please don't hesitate to contact our customer service team at ###-###-####. Thank you for your understanding and cooperation.

I just got a new number a couple weeks ago. I and the person whos name the account is under have called repeatedly informing them the person they are looking for no longer has this number. They continue to call me, text me and leave voicemails. I called again and they said they removed the number and asked why I would still be receiving them as if I would know. I am tired of it and want it to stop. **** ***** **** ************

I'm sorry to hear this, I would like to help you. May you provide your phone number so that we can double check if it has been removed from our systems? We do not have enough details to verify if this has been done. Thank you

After the third time I called to have the number removed the calls and texts stopped. **** ******** *** ****** ** * ****

We are happy to hear the calls and contact attempts have stopped since your information was properly updated in our records. Although you cannot remove the review you are able to update the rating if you wish to update. If you need any further assistance please give us a call directly at ###-###-####.

Have dealt with Easyhome in the Cariboo for 5 years. Since they closed the Williams Lake location, I've had to deal with Kamloops amd have had nothing but problems. Recently in October, they had an open house and I got a bed through them. Made a payment and was told delivery would be within that week. It has now been almost 2 months and I have yet to receive my bed. When I contact the branch I continuously get told by one employee that they are looking into hiring a driver and it should be delivered within a week or so, where another employer will just tell me that they have yet to hire a driver and there manager can't give me a date. Yet they continue to have Open Houses and state delivery is available. Not a very good business in my opinion when they keep taking your money and get nothing in return for months.

easyhome appreciates the review provided by the customer and the opportunity to speak with the customer's partner on the matter recently. It can be confirmed that due to the customer's location from the store (3 hours away) scheduled delivery was challenging and canceled by the customer on 2 different occasions as well as by the store due to staffing and scheduling issues. The store and customer were unable to finalize a delivery date and time that would work for all and the product order was canceled. Although easyhome acknowledges the customer has borrowed with easyhome in the past with no issue, the continued delays in delivery and receiving a payment lead as well as the escalated nature of the calls to the store that included inappropriate language and threats towards the company, lead to the final decision of canceling the lease agreement with no further payments or arrangements to be made on the product and a full refund issued to the customer for any payments made during the active lease period.

Very helpful and considerate! Goes the extra mile to help fix the problem.

Thanks for sharing your feedback - we are so happy to hear you had a great experience and look forward to working with you going forward!

**** ********* *** * ***** ** ******* I paid off the loan September 8 and they redeposited the money back into the account Sept 26 and continued to charge me bi-weekly payments without even calling me and letting me know anything. After I spoke to them they said they didn’t receive anything but how can you return money that you’ve never received. They then proceeded to tell me it’s on my bank and I should speak to them, which I did and my bank told me everything went through and there was no issues on their end. I then called them back again and they tell me that the account number was wrong when I submitted the payment but thankfully I had proof that it was correct. These people will never take accountability for anything. The amount of times they tried to blame me. I then had to repay the loan again and they said that they would honour the amount from Sept 8 and refund the funds they took after because the loan was clearly paid off. I, however spent 2 weeks calling their corporate office constantly being told something different and then told that no they will not refund the money and it’s not their fault. It made no sense to me because I provided all the proof that the payment was received and took out of my account and also had someone over the phone apologize and told me a refund would be initiated. All they had to say to me was we don’t know what you’re talking about and one of their employees must have been mistaken and there’s no way they can give me money back. Not only did I pay off the loan but paid extra because of their system. * ******** ***** ****** ****** ** **** *** **** **** ********** I’ve took out loans before and will never use them again!!!

easyfinancial wishes to thank the customer for sharing their concerns through a review and the complaint portal - this matter has been investigated and a full response addressing the payment confusion and how the payments have been corrected/adjusted has been explained in the complaint response. It can be confirmed that the goeasy resolutions team is attempting to speak directly with the customer to ensure any outstanding refunds or bank accrued fees are refunded to the customer accordingly for the payout misunderstanding. It is great to see that since the initial issue the customer has been able to apply and borrow further funds with easyfinancial services as well - we are glad we can work together moving forward as well. Please ensure to respond to the contact attempts from the resolutions team to ensure all refunds have been resolved.

They ask for your ****** review right before they credit funds in your account so, customer has to give ****** reviews but they really don't mean anything because their service after sales is below average. In a nutshell their ****** reviews do not mean anything and in fact it is an immoral practice to take reviews at the situation when a person needs to money and they ask for the reviews before they credit the money in your account. Isn't it unethical? Moreover, I made a payment on July 17th and they charged me interest for 2 days because the payment wasn't posted up till July 19th as per them. There was no one who could tell that e-trance payments take 2 days to be posted. After even paying the complete payment, I had to pay 2 days of interest to close the account with them. This is specifically with 45793 Luckakuck Way Unit # 103B, Chilliwack, BC, V2R 5S3 branch. They asked for proof payment which I also provided and then they denied they cannot do anything about it and they can just escalate it but not sure if this will be resolved or not. As a matter of fact, they never mentioned that it takes 2 days for the payment to get posted and on top of that they never acknowledged that something even went wrong at their end.

Thank you for taking the time to share your concerns and experiences with us. We sincerely apologize for the inconveniences you faced at our Chilliwack, BC branch We take your feedback seriously and acknowledge the issues you've raised. It's clear that there was a breakdown in communication and a lack of transparency in your interaction with us. This is not the level of service we aim to provide, and we are truly sorry for any inconvenience this may have caused you. We have reviewed your case with our resolutions team member, Daina L., and we are pleased to hear that you had an opportunity to discuss your concerns with her. We appreciate your patience and willingness to work with us to resolve the issue. While it may not change the past, we are committed to addressing these concerns and improving our processes moving forward.

Thank you for addressing and acknowledging the whole matter which is certainly the first step of a resolution. I appreciate speaking to *****, she listened to the issue patiently and had a very good understanding on such matters. Subsequently, we move forward from here. Thanks!