Business ProfileforLorex Technology inc

I purchased their Lorex 2K 1TB NVR System with Outdoor Battery Security Cameras and two sets of Solar Panel for Battery-Operated Cameras that were supposed to work with this unit. I also purchased extended warranty for the unit and the solar Panels for the cameras. I purchased it in 12/11/2023 I received it on 12/22/2023. We only used one camera at a time and out in same place at first. Had them set to basic settings. Plugged into solar panel and on each camera & it drained battery in 24 hours or less and continued to beep as drained. Then without solar panel we got longer battery life but 2-5 days battery life. One camera started to fogged up from inside. We placed all cameras in a gazebo that is covered and protected from rain. Solar panel installed on outside and in direct sunlight in morning and afternoon. Then put each camera in house where it got no activity & it drained in 5 days with nothing setting events. Put one outside in another area and it didn’t get more then 5 days with less then 10 events and not more then 10 second recording. It’s stated in add that it should last 2-3 months with 10-15 events no more then 10 second recording. They sent new cameras and we still get horrible battery life and batteries still drain in 24 hours or less connected to solar panel. I’ve had many calls and many hours of calls with them to fix this. They decided for me to return all products for a refund. Yet, when I ask for confirmation that I’ll get 100% of my purchase price I spent three hours plus in two days to be told they can’t send that to me. I got an email today saying I’ll get 100% if I return it with their labels they sent and everything returned and in perfect condition. If not in perfect condition I won’t get 100% back. They are used & defective thus not in perfect condition. I’ve yet to get email w/o stipulation. Conflicting responses & blaming me & tossing me to every department has been their problem since this started in my first review & complaint in 1/2024