Reviews
This profile includes reviews for Lorex Technology Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 58 Customer Reviews
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Review fromO. B.
Date: 04/09/2025
1 starI just bought 2 camera from lorex and now I want the nvr that goes with the camera and the product is discontinued
**** *** ***** ** **** *******
Lorex Technology Inc
Date: 09/09/2025
According to order information, customer ordered cameras that are marked as add-on and final sale. We will ship them an NVR.O. B.
Date: 09/09/2025
This was the answer I received from your employee telling to find an nvr on ****** or **** CA) Lorex Sales Support Thank you for contacting Lorex Sales, my name is ********, let me help your with your request 4:24 PM. (CA) Lorex Sales Support says: (CA) Lorex Sales Support That's discontinued 4:25 PM. You said: Ok I just bought 2 camera ****** and I need the nvr what do I do now 4:26 PM. You said: I just loose my 300 $ or what 4:27 PM. (CA) Lorex Sales Support says: (CA) Lorex Sales Support (CA) Lorex Sales Support You will have to check on ****** 4:27 PM. You said: Order ******** case # 1155454 4:27 PM. You said: Nothing available on ****** 4:28 PM. (CA) Lorex Sales Support says: (CA) Lorex Sales Support (CA) Lorex Sales Support Unfortunately we don't have it, you will have to search on eBay 4:28 PM. You said: I dont buy on ****** I buy with real company lile you guys 4:28 PM. (CA) Lorex Sales Support says: (CA) Lorex Sales Support (CA) Lorex Sales Support Is there anything else I can help you with? 4:29 PM. You said: Yes i need a solution I just bought 2 camera from your company and i cant make them work because i need the nvr 04:29 PM 4:30 PM. (CA) Lorex Sales Support says: (CA) Lorex Sales Support Sir, on the title says add on, that means, add on for the customers that already have an NVR 04:30 PM 4:30 PM. (CA) Lorex Sales Support says: For those cameras 4:30 PM. (CA) Lorex Sales Support says: (CA) Lorex Sales Support Battery operated systems have been discontinuedLorex Technology Inc
Date: 29/09/2025
The entire series has been discontinued, we have very limited availability of NVRs. The head office has found one NVR and shipped on 09/09/2025.
Thank you,
Lorex Customer Experience TeamReview frommark k
Date: 28/08/2025
1 starI purchased a Lorex 4K (16 Camera Capable) Pro Series 4TB NVR with a Extend Protection Plan - Lorex 4K (16 Camera Capable) Pro Series 4TB NVR. 3 Year / Extend Protection Plan - Security Cameras.
I am almost never tis why I have the system I have. FIRST thing I still lol about, please press 1 for English. NO ONE speaks English. Will they help you over the phone? NO must be in front of the device. Today I was, I called, very hard to understand English. I tried to explain the NVR is draining my Wi-Fi speed, keeps losing internet and camera's 5 & 5 are black on a 16 screen view, click on individually to full screen and they work. 45 minutes later we still went no where except for him to ask if I was in the USA. He apparently is not. After 45 minutes I am not sure what he was doing, he had me do nothing and started scrabbling on about? I ask if it is a camera or NVR issue, he raised his voice considerably and that is when I told him we were done. ***** **** *** *** ******** ******** ** **** ****** ***** ** ***** ***** * **** *** ******** **** ** ******** ** **** *** ******* ******* ******* ***** * ******Lorex Technology Inc
Date: 03/09/2025
We are sorry to hear about your negative experience with our tech support. We appreciate your feedback and will strive to improve.
Customers generally need to be on-site near the device during the call in order to perform troubleshooting steps.
The extended warranty is fulfilled by third party Extend, please get in touch with them for this claim. After replacing any devices that might be defective, please contact us again if you are still experiencing issues.
Thank you,
Lorex Customer Experience TeamReview fromLarry B
Date: 23/06/2025
1 starOrdered two security cameras (on April 29th) from Lorex Corporation but the order came through for three and I was billed and paid for three against my credit card. Called and got one camera cancelled and was to get a credit for $138.76. Supposedly this credit for $138.76 was issued back to my credit card May 2nd; however it has never come through. My credit card company indicates that due to the time frame, Lorex needs to issue another credit. Lorex is insisting they sent it and and I need to resolve with my credit card company. ***** *** ******** ** ********** ******** *** ******* **** ***** *** ** *** ******* Lorex either didn't issue the credit or it was done incorrectly. ** ***** *** **** *** *** ********Lorex Technology Inc
Date: 07/07/2025
Hello *****,
Partial refund for order ********* was issued and completed successfully. The money has been deducted from Lorex account.
Please try checking your April statement as it looks like the refund was issued on April 29, not May.
Thank you,
Lorex Customer Experience TeamReview fromC. B.
Date: 20/06/2025
1 starDevice Model ****** ** *** **** bought a Lorex device cameras NVR DVR **** ** **** ** *** ***** ** *** ***** **** ***** ** ** * ***** ** **** bad bad view I don't care how low it is the quality of the cameras is terrible it do not have good night vision it barely can C good during the daytime the cameras is about 8 ft to 9 ft on the house ** ******* *** **** ***** ** ************ * *** ***** ** ***** ***** ***** **** ***** ** ***** ******* **** **** *** ** *** *** **** *** **** *** **** ** **** ***** *** *** ** **** ***** and say they can't do nothing about itLorex Technology Inc
Date: 23/06/2025
The device was already replaced upon the customer's request. Lorex cameras are among the best available on the market in terms of image quality, and the recordings and images that the customer has submitted are within the expected performance for a home security system.
Thank you,
Lorex Customer Experience TeamC. B.
Date: 29/06/2025
when you speak to a Lorex customer service and they ask you is this for home or business and you tell them business it's so hard trying to run a business when you got cameras there are not reliable I tell them I need it for business they will argue with you tell you what you need to C for their benefits is good for them but not for you it's not reliable with no quality and it's always the same thing send me pictures of this take a picture of the recorder verify prove it you can do everything and they still argue with you and tell you that your product is good product it's not customer knows what's best for them and they residents of business and home when a customer ask to speak to a supervisor they hang up on you they are always right you can't win with Lorax no matter how hard you try how can you argue with someone who spend their money with you I have proof the camera do not do what the article says it does I have proved it 100 different type of ways and they will always tell you they're right * ** ***** ***** *** *** * **** ****** **** **** ** * *********Review fromJ. H.
Date: 03/05/2025
2 stars**** ***** ***** **** *** **** **** * ******** ***** The cameras they sell are great, everything that goes along with them, software, and technology are all bottom tier. False alerts constantly for movement that isn’t there, but a car or animal in the camera view gets ignored. Activity zones *** ******* ** **** don’t work, not to mention thumbnail settings and camera order don’t stay day to day. **** ***** ***** *****Lorex Technology Inc
Date: 06/05/2025
Hello ****,
We are sorry to hear you had a bad experience with our system. Detection accuracy can be improved by adjusting settings. If motion zones do not work, they were set up incorrectly. Motion zones for smart detection should be set up via NVR, not the app. Please contact our tech support for assistance with these issues at ###-###-####, Mon - Fri: 10:00am - 9:00pm EST.
Thank you,
Lorex Customer Experience TeamJ. H.
Date: 07/05/2025
The detection settings and activity zones are set up properly and at the highest sensitivity. The support team is less than useful, and you admitted in your response that the software and app don’t work properly. Maybe focus on fixing the well known issues instead of arbitrarily defending yourself ***** **** ********* ****** ******Review fromCassandra C
Date: 27/12/2024
2 starsThis is the worse doorbell I have ever seen. It will not notify use when someone is outside our door. The only notification we get is if the doorbell is rung. I have tried to reset it/ reboot it nothing works. Ring brand is better. I bought this doorbell to go along with my cameras. It was a waste of money.Lorex Technology Inc
Date: 06/01/2025
Hello *********,
If you get doorbell calls but not notifications, it sounds like notifications are not allowed. Please open notification settings and allow notifications for Lorex app.
In Lorex app, you can trigger a test notification by opening Device Settings - Notifications - Can't receive notification? Help section at the bottom of the page.
If you are still experiencing issues, please reach out to our tech support at ###-###-####, Mon - Fri: 10:00am - 9:00pm EST, and they will be happy to help you.
Thank you,
Lorex Customer Experience TeamReview fromKeith K
Date: 18/12/2024
2 starsCustomer Support ******. I can't get help to reset my password. The cameras are absolutely the best cameras. I have the *** and *** great cameras and NVR system. I use to have **** which pale in comparison. I really need help to reset my password so I can access my NVR to adjust my zone on the *** I just added to my system. But the Customer Support is very lacking and I sit on hold for more than 20 minutes until I give up and hang up. I wish Lorex Support team was as outstanding as their engineers who designed their security cameras and products.Lorex Technology Inc
Date: 03/01/2025
Hello *****,
I am sorry to hear you are having issues with password reset. Please refer to this page for password reset https://******************************** . If you have any issues, please reach out to our tech support at 1.************, Mon - Fri: 10:00am - 9:00pm EST, and they will be happy to help you.
Thank you,
Lorex Customer Experience TeamReview fromSMGMEC2010
Date: 16/12/2024
1 starHorrible warranty. I purchased this new from lorex $1500 in January 23 . Installed it few weeks ago . When my new home was build. Bad hard drive right out of the box. They say one year warranty.......It's a bad product I'm stuck with and 10 expensive cameras. I will be looking for new camera company.Lorex Technology Inc
Date: 03/01/2025
Hello *****,
We are sorry to hear about the issue with the hard drive. Our devices come with one year manufacturer's warranty. Your system was purchased on Jan 19, 2023, therefore, warranty expired in January 2024. If would like to have a longer warranty, we do offer Extend warranty that can be purchased separately.
Thank you,
Lorex Customer Experience TeamReview fromMark R
Date: 09/12/2024
1 starVery poor customer service. I needed retaining screws for the battery packs for the wi-fi cameras. I contacted customer service on Nov 20 and they stated they would get back to me in 3-5 business days. Today (Dec 9) I finally got them on chat after a long wait. First they stated that they had already responded to me, they had not, the quoted me $14.99 PER SCREW! These are very small screws used to retain the battery in the camera. ***** ******* **** **** ******** very poor customer service, and obviously practice overpricing ** **** **** ********** ** ******** ****** * **** *** **** ******* ******** ******** ******Lorex Technology Inc
Date: 18/12/2024
We are sorry to hear this and have no excuse for this situation. 4 Fastner screws are being shipped out from our warehouse in Toronto, Canada. The Support Agent has been coached and cautioned. Our sincere apologies once more.Review fromCarl T
Date: 05/11/2024
1 starI'm on my second Lorex doorbell , the first unit lasted 3 years , the second unit 3 days ! The issue is that I cannot connect to my network ,the unit will not reboot ! I spent about 350 dollars on the two units in total ! Iwill never buy a Lorex product again !Lorex Technology Inc
Date: 13/11/2024
This customer is dependent on "his hired electrician" to assist him with the troubleshooting.
We will authorized the replacement of the doorbell camera as soon as the customer submits his proof of purchase to validate the warranty. After the replacement is received our instructions are for his electrician to call our Tech Support Team and refer to ticket #******. We will walk him through the set-up process, and troubleshooting if required. Thanks.
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