Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Computer Software

Top Producer Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 complaints in the last 3 years.
  • 1 complaint in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:20/02/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Top producer sold me on receiving valuable leads that i would be closing deals hand over fist.
    Now they say it takes 7 touches before i get an actual deal. Yes I signed up for the 6 months package but I'm not getting any deals from the Leads as promised. I asked to cancel subscription 2 weeks into the subscription but was told it takes time and to give it more time so reluctantly I did
    still without closings. I was charged $399 on February 9,2026.
    So, I want my money back and I want out of the 6 months subscription as I'm not getting the results I was sold.

    Business Response

    Date: 05/03/2026

    Customer reached out
    to Account Management on January 23, 2026 requesting to cancel and our team
    explained that lead generation and conversion typically requires consistent
    follow-up and nurturing. In many industries, it can take multiple touchpoints
    with a prospect before they are ready to move forward. This is why we often
    recommend a longer engagement period so that clients have adequate time to
    build relationships with the leads provided.

    While results can
    take time to develop, our team remains committed to supporting you with
    strategies and best practices to help maximize the opportunities generated, and
    support is always available to assist with additional assistance. This customer
    received a discount off their first month, is not eligible for a refund, and
    the customer's account has already been set to cancel at the end of their
    subscription term.

  • Initial Complaint

    Date:07/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * REMOVEDI was explicitly told that there was no commitment and that I could cancel at any time. Based on that representation, I agreed to try the service.

    When I later requested to cancel my account (before the next billing cycle), my request was ignored. Despite multiple follow-ups, Top Producer billed me in advance for October, even though I had already asked for cancellation.

    I never agreed to any long-term commitment or ongoing billing. After receiving no resolution or refund, I contacted my bank to dispute the October charge and block any future charges from Top Producer.

    I am requesting that Top Producer:

    Issue a full refund for the October charge billed in advance, and

    Provide written confirmation that my account has been fully canceled with no further billing or obligations. REMOVED

    Business Response

    Date: 20/10/2025

    Customer signed docusign agreement on 8/21/2025 to begin a 6-month term for REMOVEDas well as a 12-month term for Top Producer's CRM software beginning 8/21/2025. Customer contacted Top Producer's Account Management team on 9/26/2025 and requested cancellation. Top Producer's Account Management team explained to the customer over a phone call that we are unable to cancel the account until the end of the agreed upon term. Top Producer Account Management shared the customer's signed agreement with them after the phone call on 9/26 via email. Customer contacted Account Management again on 10/3/2025 and account management replied explaining that we have set the customer's account to cancel at the end of their contract term, however early termination is not possible. Account Management sent customer an email on 10/6/2025 explaining that their account has been set up to not renew at the end of their contract term, and that their Top Producer CRM is scheduled to cancel on August 21, 2026 and Social Connect is scheduled to cancel on February 21, 2026. 

    While early termination is not possible, if customer is willing, customer is highly encouraged to work with Top Producer's customer success team to be provided with further training and support to maximize customer's ROI with their CRM software and REMOVED.

    Customer Answer

    Date: 20/10/2025



    Complaint: REMOVED



    I am rejecting this response because:

    Your sales representative did not mention the 6 or 12 month commitment.

    REMOVEDPlease listen to the call that we had stating that I would never commit to a contract of any kind!

    REMOVED

    I will continue to dispute all charges with my credit card company and will take this further if needed.


    Sincerely,



    REMOVED

BBB Accreditation: None

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.