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Find a Location

Auto EQ has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
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    • Auto EQ

      323 - 7357 Woodbine Ave Markham, ON L3R 6L3

    Business ProfileforAuto EQ

    Auto Accessories

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    323 - 7357 Woodbine Ave, Markham, ON L3R 6L3
    BBB File Opened:
    21/1/2014
    Years in Business:
    16
    Business Started:
    2/6/2008
    Type of Entity:
    Corporation
    Alternate Business Name
    • AutoEQ.ca
    Hours of Operation

    Primary

    M:
    9:00 AM - 6:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Su:
    9:00 AM - 6:00 PM
    Business Management
    • Mr. Dannie Lee, Owner
    Contact Information

    Principal

    • Mr. Dannie Lee, Owner

    Customer Contact

    • Mr. Dannie Lee, Owner

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    29/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I signed on, they sent me to a repair shop of there choice. Car was diagnosed and repair was agreed. I signed invoice for labour and parts told 2 hour job. 2 weeks later shop informed me they were getting more parts to install for more issues car had. I request to know what the issue is and what extra parts they are getting. Shop tells me no they won't tell me other issues and it's a story for me to here when there done and I pick up car. I tell them no I have no info from them on extra issues or parts for car I have not been told, asked, or allowed to decide. I say stop working on my car don't install any extra parts and I'm coming down as soon as I can to find out what's going on. They go dark and don't answer. Auto finance company says there just fixing your car don't worry I ask them to tell shop to stop no body listens. Then time later just when shop is closing soon I'm told my car fixed and in parking lot I have to come and they won't give me keys until I sign extra invoice for extra work I never approved. I get there with my extra keys get in my car and drive away. Auto finance calls me a few minutes later tells me there emailing the invoices for me to sign if I don't my car will be repo *** ****** **** **** **** ********* *** * **** *********** I sign invoice with DocuSign now owner of repair shop won't return my car keys or the parts they took out of my car unless I come to his shop alone and face him. * ***** *** * *** ****** ** * ****** ********* **** *** **** ******* ** ***** **** *** *** ******* *** * ****** ** *** ** *** ** ***** *********** *** ******** ** **. The shop has told me to stop asking for my keys and auto finance company is not responding to my messages anymore. And they will be taking money out of my account or my car *** ****** *** **** **** **** **** **** * *** ** ** **** **** ** *** ****** ** I have all emails and texts correspondence from both the finance company and the repair shop they sent me to so I can prove my case.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ben C

    1 star

    28/02/2022

    Worst customer service **************************, they will be happy to take your money but when it comes to delivering the product you purchased good luck. I bought a tonneau cover in November they took payment immediately, then informed me that they didn't have stock and that it would take 6 to 8 weeks to ship. I told them I would wait for it, then after 10 weeks they told me they were still waiting for it. At that point I instructed them to cancel my order and issue a refund and they have not replied. The phone number they have listed doesn't work and I have sent countless emails with no reply from this Dannie character. **************** the worst customer service I have ever seen. ******************************************

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