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Business Profile

Coding and Marking

Edabit Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 25th I purchased subscription from Edabit.

    First off, when I purchased this subscription it was with a popup that did not state the refund policy. I need to catch this popup again so I can send it as proof.

    Regardless of this, I sent a message through website (they did not supply a receipt of this transmission so I need to find out how to prove this) requesting a refund on April 2nd. After reviewing their FAQ, I realized this day was would have been when I could have received a full refund according to their website. Because I never got a reply from messaging through the Edabit site, I sent an email to the actual customer service email April 4th (this I have record of) asking about refund options because it was now over a week and I wanted clarification on the refund policy because I did not plan on using this site ever again (it was purchased for a class I was taking but I left the program).

    I sent another message on the actual Edabit website on May 6, 2024 asking for refund and mentioning that they never contacted me back via personal email when I messaged them in April.

    I have yet to hear back from this company.

  • Initial Complaint

    Date:14/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 9, 2023, I signed up and paid $120 for an annual subscription to Edabit. However, on February 9, 2024, Edabit (without notice) automatically renewed my subscription, charging me $120. I was neither informed in 2023 nor in 2024 that subscriptions renewed automatically. I was not given an opt-out notice. Once I was charged in 2024, I immediately cancelled my subscription. I have emailed Edabit twice to address this matter, but both emails have gone unanswered. I called the company's number, but it appears to be a personal telephone number (though I am not sure about this). I don't know how to get a hold of an Edabit representative to issue a refund, so I'm hoping BBB can assist in the matter.

Edabit Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.