Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Boonstra Heating & Air Conditioning has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBoonstra Heating & Air Conditioning

    Heating and Air Conditioning
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.4/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Boonstra is a full-service HVAC company that offers a wide range of products and services, including: 

    Furnace installation and repair 
    Air conditioner installation and repair 
    Heat pump installation and repair 
    Ductless mini-split installation and repair 
    Indoor air quality 
    Whole-home air purification and humidifiers 
    Duct cleaning 
    Plumbing Services 
    Electrical Services 
    Financing Options 

    Products & Services

    Furnaces 

    Air Conditioners 

    Heat Pumps 

    Air Filters 

    Memberships 

    Whole-home air purifiers and humidifiers 

    Plumbing Services 

    Electrical Services 

    Financing Options 

    & much more 

    Business Details

    This is a multi-location business.

    Find a Location

    Boonstra Heating & Air Conditioning has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2 - 120 Nebo Rd, Hamilton, ON L8W 2E4
      BBB File Opened:
      5/8/2011
      Years in Business:
      63
      Business Started:
      1/1/1961
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 000234098 for this business, issued by Technical Standards and Safety Authority

      These agencies may include:

      Technical Standards and Safety Authority

      345 Carlingview Dr

      Etobicoke ON M9W 6

      877-6828772

      https://tssa.org

      Type of Entity:
      Corporation
      Alternate Business Name
      • Right Time Heating and Air Conditioning Canada Inc
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours

      Service

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Additional Contact Information

      Fax Numbers

      • (905) 632-3260
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/10/2023

      Complaint Type:
      Order Issues
      Status:
      Unanswered
      install date -- June 16, 2023 Have made numerous phone calls to *** *** **** listed on the agreement& they tell me someone will call. No one ever has in all this time.My daughter let them charge her credit card to start install ing 2 new furnaces -- 1 in the main house & one in the basement apartment. No one showed or called & the basement apartment still needs heat. The main house furnace was examned by another company this month -- from then to installation of a furnce, water heater etc. took less than a week. Job done. Because of money given to Boonstra they had to finance this job. This home belongs to my daughter & son-in-law & they look after me. ***** * ****** ********. I am over 80 & have restricted mobillity. Walk with a stroller type chair. I have the original papers from Boonstra & expect of a full refund from Boostra as they did not do any work at all. Sincerely, ******* ***** This is an old home & this year needed 2 furnaces, water heater etc. replaced

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tibor B

      1 star

      03/04/2024

      ***** ******* This experience is with who I presumed was a technician who turned out to be a salesman. I called to have my ducts cleaned and then to have a free inspection of my home for air quality. The "technician" did not do an inspection but asked about my furnace, age etc. He came to the conclusion that it would be best to replace my furnace as soon as possible because of age, 16 years, to avoid a breakdown (which admittedly is possible). Then we could start talking about air quality. He started quoting me these exorbitant prices for furnaces (no A/C included), anywhere from $12,000 to $15,000 stating furnace prices have gone way up. He kept calling back for a few weeks before the scheduled duct cleaning even when I told him I am going to hold off purchasing one for now since we have an ******** maintenance/repair plan and don't want to go into debt. His offer was a "deal" of around $11,800 for a $15,000 furnace. I finally cancelled the duct cleaning out of frustration and investigated furnace prices. The price of a furnace for my home came to about $5000 to $6000! I thought calling a local company that has been established here for a long time **** **** ******** ******* would be a good idea. Rather, it turned out that the salesman was likely a ***** character *** *** ****** ** **** ********* ** * ****** ** ***** ***** who he thought probably would not investigate what he was up to. ********** conduct and I will never use Boonstra to install a furnace in this house. * ****** ****** ** ******** *** ******** ***** ****** ****** ******* ***** ***** ********** The response by management on ****** reviews of "they couldn't find me in their system" is obviously a *********** to deflect the seriousness of this negative review. ** ** ********* ** **** **** *** **** **** ***** ********* *** **** *** ******** ************  * ******** ****** *** ********.

      Local BBB

      BBB Serving Central Ontario

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.