Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tour Operators

Sunwing Vacations Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Reviews

This profile includes reviews for Sunwing Vacations Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sunwing Vacations Inc has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.21

    Average of 118 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Theresa S.

      Date: 16/12/2022

      This airline has no heart. My husband and I have been booking travel with Sunwing for many years and have initiated trips that brought family and friends with us as well. Sunwing has changed our flights and vacation dates with little notice and we have accommodated. However, our loyalty means nothing to them. My 57 year old husband was just diagnosed with an ********** ******** and we cannot travel this year while he endures aggressive treatment to save his life. Sunwing will not return our deposit on compassionate grounds, ** ** ******** **** *********** ******* ** *** *****, nor will they even give us a credit to use next year.
      Profit definitely matters more than customers.

      Sunwing Vacations Inc

      Date: 11/04/2023

      We truly are sorry to hear of your upset and especially the news of the diagnose of your husband.
      The cancellation of your booking in December 2022 was subject to cancellation penalties of the deposit on file. These penalties will remain as there was no insurance on file. I'm not sure if you can claim through your personal insurance or your credit card company as a significant time has passed but we would encourage you to speak with your travel agent.
      Sincerely,
      Sunwing Vacations

    • G. S.

      Date: 12/12/2022

      We have booked a trip to Varadero traveling from January 6, 2023 to January 16, 2023. Sunwing called us and told us that our flight has been canceled and we had three choices; take a full refund, rebook a new trip at today's rates, or move our current booking to January 18, 2023.
      I was told that we had no other choice. Called our travel agent and they were able to book a new trip from January 6, 2023 to January 15, 2023, however, because it was a NEW booking the difference in price was $20.
      Not sure how they can get away with this, ** ** ****** ********** ** ****** *** ****, raise the price and book us for a day less.

      Sunwing Vacations Inc

      Date: 30/03/2023

      Dear ******,
      We are sorry to read of your upset. We understand how a cancellation and/or change is not always received well by our customers however itineraries are subject to changes and this is pointed out in the terms and conditions of the booking.
      We are pleased to see that your travel agent was able to book you a new trip.
      Sincerely,
      Sunwing Vacations

      G. S.

      Date: 29/09/2023

      Sunwing did nothing to help us, instead, we had to panic and work with our travel agent to book a “new” vacation to the same resort for the same time period less a day, at higher rates.
      This was a pure cash grab by Sunwing. If it was an itinerary change then Sunwing would have made the changes to our flight, apologized for the loss of the day and refunded the cost.
      They could have even provided a coupon for the upgraded flight we bought, anything. Instead, they refused to let me speak with anyone because they "had been provided all available options". Which was COMPLETELY untrue!!

    • Mario D

      Date: 11/12/2022

      I booked with sunwing in Aug 2022 for a trip to orlando, florida for january 2023. In December several friends of mine who also booked same trip with there own agencies, started to receive cancellation emails regarding flight. They immediately booked with alternate airlines and paid almost same price as in August. I was hesitant to do the same because i received no email and I didn't want to in-cure any penalties. I got on the phone and called ********* and sunwing. They both said that they couldn't do anything. Sunwing said that ********* would have to make the change. ********* said that Sunwing could only make the change. This is after sending e mails and being on the phone for a total of 2hours. Frustrating experience. In the end I was forced to book with alternate airline. I was forced to pay more and its a connecting flight. Sunwing called me a week later to inform me of the cancelations. All my friends had received there notices a week prior. And casually they proceed to tell me that I could re-book at current booking prices? So you cancel a flight, month in advance, no explanation and now I have to rebook at double and tripple the price I paid for being pro-active? There seems to be something seriously flawed with this situation. Not sure how your errors are for someone else to pay? You simply needed to inform me of the cancellation immediately, (which would still be not nice) so that I could make alternate arrangements. Your errors cost me an additional $100.00 ,my time, taking time from work to deal with you, and not being on a direct flight. If you decided to partner up with another company to drive up sales and increase profits, that is on you and you are still responsible for there actions. Simple!
      You canceling a flight that I booked months in advance shall be a problem for you more than to me. You reneged on your obligations and went back on our agreement. Why is there no steep financial consequences for you that discourages this?

      Sunwing Vacations Inc

      Date: 30/03/2023

      We are very sorry to read of your upset. Flight itineraries are subject to change and are referred tp om the terms and conditions of the booking. This is very common in the travel industry. Schedule changes and/or cancellations are handled through the booking agent. We are sorry to see that the cancellation did not get to you as fast as others, but this is something you should speak about with your booking agent.

    • Jason B

      Date: 06/12/2022

      ******* ** ******** **** *** ***** * ***** **** ** **** **** ***** **** ** **** *******. they will completely mess with your head to the point you want to explode. nothing will go smooth and it’s sunwing. ****** ****** ****** ***** **** **** *******

      Sunwing Vacations Inc

      Date: 30/03/2023

      Dear *****,
      We are sorry to read of your comments. We do have a complaint platform in place for our customers. If you have not yet visited www.sunwingcares.ca please do so at your convenience.
      Sincerely,
      Sunwing Vacations

    • John K

      Date: 01/12/2022

      BRUTAL EXPERIENCE on our Nov 4/22 vacation.
      300+ people in line at airport, no assistance or help from anyone on directions on which lineup we supposed to be in ... advised we were in wrong line after 1-1/2 hrs. Then went to end of a 200 person line. 31/2 hrs wait so far. Worried would not make departure time, was advised not to worry, a lot of people in the same situation, flight would not leave without us. By this time a lot of very angry people around me.
      Flight was to depart Nov 4/22 at 440pm- then changed to 7pm - then changed to the next day, nov5, at 615am. No affrodable accomadations near airlport so we drove home.
      Departure on nov 5 supposed to be at 615am, changed to 9:15, changed to 10:15 then again to 10:56. Finally left with one day of vacation lost.
      Reason given for flight delays was lack of pilots as they had flown too many hours. I requested compensation for the one vacation day lost. Was advised NO compensation per Sunwing emails from their Customer Service site who advised issues were out of their control. PARDON??? **** * **** ** *****...if a company cannot schedule their personal to fulfill commitments to their customers.they don't deserve to stay or even be in business.
      Neither myself or the 19 other people I was traveling with or their families will ever use Sunwing again.
      I* *** *** **** ******** ** ******* **** ******** ********** ** *** ****** *** *** ***** ******** ***** **** ***** ***** *** Worst experience ever, and I fly a lot.
      ***** **** * ** ** ***** *** ****

      Sunwing Vacations Inc

      Date: 19/03/2023

      We are very sorry to read of your upset.
      In November, at the time of your travel, Sunwing Airlines' flight operation was impacted severly when the third-party provider ********’s flight planning system was shut down due to a cyber incident.
      The airline did do everything possible to get passengers to their destinations or on their return flights home. This included working with alternate carriers to sub-charter aircraft, providing meal vouchers to those with impacted flights, and arranging hotel accommodations and airport transfers for our customers in destination with overnight delays. This is in addition to posting daily updates on our website and *******, while simultaneously making best efforts to reach out directly to those Sunwing customers with impacted flights.
      We can see on file that you have been communicating with a Post Travel Coordinator and a refund has been processed. If you have any questions regarding the refund, please communicate with her.
      We apologize for the impact the delay had on your holiday and hope that within due time you will travel again with us in the future.
      Sincerely,
      Sunwing Vacations

    • Mari L

      Date: 18/11/2022

      ***** **** **** ******* *********. We were booked Nov5th - 15TH to attend our daughters wedding at the ****** **** in Mexico. Our outgoing flight was delayed several times, finally departing 25hours later on Nov 6th. We lost one entire day of our paid vacation, with no compensation for the flight delay, OR the loss of 1 night stay at the resort! Plus we lost another 4 hours at the end of our vacation trying to track down someone who could confirm a shuttle to return us to the airport (part of the all-inclusive package) as Sunwing has NO representation at the resort. T*** ******* *** ****** * **** ** *** ********* **** ***** **** ***** ** **** ********** **** **** *** ** ******* *** ******.
      They say the flight delay was caused by something outside of their control - our pilot told us they were hacked - yet something very similar happened to them last Apr/May - causing more flight delays. Sounds like they were aware of a problem yet are still getting away with it.

      Sunwing Vacations Inc

      Date: 03/03/2023

      Dear ****,
      We are very sorry to read of your comments and hope that within due time you will provide us with another opportunity to service your travel needs.
      Sincerely,
      Sunwing Vacations

    • Danny M

      Date: 09/11/2022

      ***** spoke to SACHA *** **** about cancelling our trip, she just **** about the whole fee and money back, so when I called back the next day to speak to her ******** colleague who kept me on the phone for over 30 mins!!! Told me a whole different story.
      Do your self a favour and run don't look back get off their site and save yourself grief.

      Sunwing Vacations Inc

      Date: 07/02/2023

      Dear *****,
      We are very sorry to read of your upset. If you can provide us with your booking number, we can have someone internally review your file again.
      Thank you.

      Bureau Response

      Date: 07/02/2023

      here is the voucher number I am looking to get refunded *********.

    • Ashley S.

      Date: 05/11/2022

      Sunwing Vacations does not abide by their own international tariff. Not sure how they can get away with this...

      Sunwing Vacations Inc

      Date: 07/02/2023

      Sunwing Vacations is a tour operator and as such does not file tariffs similar to airlines. When booking a vacation package the terms and conditions are the binding contract that you enter into.

    Sunwing Vacations Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.