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Business Profile

Windows

Windowtech

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/06/2026

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered 12 windows from Windowtech in April 2026. The installation were scheduled on Jun 8-9. Every window height and width is shorter 1.5 - 3 inches from what being written on the contract. The installation was planned for 2 days but it lasted till day 4 (June 11) and at least 6 windows without installed exterior trims exposed to thunderstorms in 3 days, the installer didn't put any weather protection on them. We were very concerned at significant undersizing and sequential structural problemd. We called and messaged the sales manager REMOVEDto stop thd project immediately on day 4 while 5 windows were still incomplete. Also, we informed REMOVEDthat we would hire an independent inspector to assess the situation and the inspection report will be sent to Windowtech. We also suggested putting temporary weather seal protection on two windows missing exterior trims but REMOVEDrefused to do weather protection and asked us to pay the installer the rest payment right away. REMOVED REMOVEDneither REMOVEDnor REMOVEDever visited on-site during the installation and after the situation was in its escalation. REMOVED

Windowtech is NOT a BBB Accredited Business.

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