ComplaintsforMBNA Canada Bank

• Initial Complaint

  23/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  MBNA...I have tried call all of the numbers on the website and my credit card. The card has been lost and I'm unable to cancel it...it just takes me to a payment site and I'm not able to even get a statment.

  Business response

  25/03/2024

  Hello Team,
  I successfully reached the ch who states she has found her card and no longer needs to suspend it.

  Customer response

  26/03/2024

  * ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 21477606, and find that this resolution is satisfactory to me.
  
  Sincerely,
  *** ****
  

• Initial Complaint

  15/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dec 2023 there was fraud charges to my account they called me on it and I submitted this to their fraud department and here is is march 2024 and still nothing has been done about it and I’m being charged interest on these charges that are not mine

  Business response

  15/03/2024

  March 15/24- sent to fraud MBNA to review and call cx.

• Initial Complaint

  24/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I called MBNA regarding my deceased husbands account to clear the balance and close the card. I called on Jan 28, 2024 and paid the final balance of $865.58 it posted to his MBNA account on Jan 30. I was asked on this call to send the death certificate to close the account and I mailed it in the following week. I received a letter from MNBA on Feb 2 to let me know the account was an estate account. On Feb 15, 2024 MBNA took as payment from my bank account for $865.56 along with a charge of $1.20 in interest added to the account. Leaving a credit balance of -$864.38. No idea why I was charged interest on Feb. 20 when they took my money or stole I should say on Feb. 15. Along with the fact I paid the balance on Jan 28, with the statements to show payments. I have contacted ************ on Feb. 16, 21, 23 and no one returns calls. I see this has happened to others. I called customer service and they don't help either citing they can't see the account any longer. So the account is closed with a credit balance and I would like my money returned.

  Customer response

  11/03/2024

  Today March 8 I received a cheque from MBNA for the credit balance on the account for my husband totalling $864.38.  The account has been closed as per the letter with the cheque that was received today.  I am thankful this has been resolved.

   

  Thank you for the assistance provided to get MBNA to respond, I am not sure they would have replied if not for the services from the ***.

   

  Warm regards, 

  ***** ****

• Initial Complaint

  15/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  You need to make disputes easier and more reasonable. Fax is archaic and snail mail is ridiculous. I will switch cards that I utilize if this is what I'm required to go through when fraud occurs. Fraud is inconvenient especially when I take every precaution possible to prevent such. I should not be inconvenienced further - and at the very minimum - section one should be expanded to illustrate multiple transactions. I received an MBNA fraud alert and these transactions were not authorized: ***************** - 01/13/2024 - $980.71 WITHLOCALS* NR. 3109FB - 01/12/2024 - $1905.33 ****** ***** - 01/11/2024 - $6.29

  Business response

  29/01/2024

  MBNA Customer Care attempted reaching the customer by phone for additional understanding of the concern. 

• Initial Complaint

  31/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  There was unauthorized money transfer from my MBNA Master Credit Card on 21 of June, about which I found out on 6 of July when I received a statement from the bank. Emediatelly called the bank and in the conversation they admitted that it was a fraud, also they said that the transaction was done towards a ** **** account and there was a conversation on 19th of June, which I don't acknowledge. They told me that issue would be resolve in couple of days. As nothing happened next week I called again, and they gave me another timeframe of 10 buseness days. again nothing happened and on the call they told me to wait more. Now this 'more' expired again and nothing is happening to my account yet, although they affirmed all the times that the money would be recovered. Still there is nothing that happenes to that credit card account, nor do i get any messages from them... Probably I should add that I had had small loan into that account, which I maintain it promptly, but as the due date came I added additional payment so it can be considered towards that initial ammount. Really hope that isn't considered as acknowledging the fraud transaction.

  Business response

  01/08/2023

  Good morning *** team,

  This is to inform you that we have addressed the customer complaint and provide them with a resolution and response.

  This case is now consider closed on our end.

  Kind regards,

  ****

   

  Customer response

  01/08/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20399114, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ******** *****
  

• Initial Complaint

  14/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am trying to close my mom's ****** credit card account through mbna after my mom recently passed away. I spoke with someone on July 1 and they asked me to fax some required documents. I faxed the documents on July 4 and followed up with mbna by phone on July 7 since I had not received any acknowledgment of my fax being received. I was put through the the estate department's voicemail and so I left a message. Their outgoing message said they would return my call within 24 business hours. When no one returned my call I called back on July 11 and left another message. I then tried different phone numbers and different ways of trying to just speak with a live representative, but every number I called just put me through to the estate departments voicemail, where I has already left two messages. On July 12 I found a number to call the senior management team to get help resolving my problem and again I was just out through to a voicemail. This voicemail days someone from the senior management team would call me back within 48hrs. No one called me back within that time frame. Then on July 14 I received two letters in the mail regarding the account and asking me to call them and that they needed to speak with me, and there was a new phone number provided in the letters. So I tried calling that number and it also just wen to the estate department's voicemail. So I left a third message letting them know I had already called them twice, left one message with the senior management team and that now I would be filing a complaint with the ****** ******** ****** because it should not be impossible to get ahold of someone when you are grieving and trying to settle your loved ones estate.

  Business response

  19/07/2023

  We have contacted the customer, took her feedback and resolved her concern.

  Customer response

  19/07/2023

  
  ****** ******** ******:
  
  I have reviewed the response made by the business in reference to complaint ID 20322392, and find that this resolution is satisfactory to me. Mbna returned my call AFTER the *** reached out to them. I shared with them that dealing with closing my mom's account upon her death was extremely difficult and frustrating compared to any other company I have had to deal with and suggested they consider changing their policies going forward. I told them it should not take getting the *** involved in order to get anyone to return my calls, especially at such a difficult time when, dealing with a deceased loved one's account.
  

  Thank you to the *** for helping me to get this issue resolved quickly.

  
  Sincerely,
  ******* *******
  

• Initial Complaint

  14/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am being harrased by Mbna. I get calls at least 3 times a day. They are sending messages that I am not paying. When Iam paying my bills every month.

  Business response

  26/06/2023

  My name is ******* ****** and I am in the Cares dept of MBNA. I attempted to reach the complainant on 3 separate occasions (06/15/2023, 06/19/2023, and 06/21/2023) and left 3 voice mails  the calls were not returned. I issued him a letter with my contact information on it should he wish to speak further about this concern.

• Initial Complaint

  30/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid off the balance owing on the settlement agreement for MBNA Credit Card ******************* FOR THE AMOUNT OF $3968.94 since January 2023 but all attempts to get my TransUnion Credit History updated to remove the Derogatory Rating have been in vain. Please I am asking that this negative entry on my Transunion credit report be updated and removed to improve my credit score. I have also attached a copy of the Letter or Release to this request Thank you

  Business response

  30/03/2023

  Hello *** Team,

   

  We were able to contact the customer to address and provide the customer with a response.

   

  Thank you for bringing this complaint to our attention.

   

  Kind regards,

   

  ****

• Initial Complaint

  23/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On February 4th, 2023, I made a purchase at ********* **** *****, a business the MBNA Rewards program considers a "Dining” merchant, for $31.36 using my MBNA Rewards World Elite Mastercard. However, I only earned 1 point per dollar instead of the 5 points per dollar for restaurant purchases I am entitled to.

  Business response

  03/03/2023

  We have contacted the customer to discuss their concerns.

  Customer response

  04/03/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 19453489, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  26/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied for a credit card In November 2022. They approved the card after 2 weeks. They called to confirm some information in early December which I confirmed for them. The man on the phone said that I should expect to get the card in 5 weeks and it is now January 26th 2023. I called to ask about it and they said that it was cancelled because I didn’t go to ****** **** to confirm information, but I had followed instructions sent from MBNA and called to confirm immediately. I need that card and can’t wait weeks or months again.

  Business response

  03/02/2023

  We have been in communication with the customer regarding their concerns. If the customer has further concerns, we have asked that he contact ******* ** *********** ** ************ ** *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩