About
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 7/6/2023
Years in Business: 16
Business Details
- BBB File Opened:
- 4/14/2004
- Business Started:
- 7/29/2009
- Business Incorporated:
- 2/24/2014
- Type of Entity:
- Corporation
- Alternate Names:
- Smart Stop Self Storage
- Strategic Storage Holding LLC
- SmartStop Self Storage Reit Inc
- Business Management:
- Ms. Rhonda Williams, Vice President of Marketing
- Mr. Nicholas M Look, Secretary
- Mr. James Barry, CFO
- Mr. H Michael Schwartz, Member
- Mr. Wayne Johnson, Member
Additional Contact Information
- Principal Contacts
- Ms. Rhonda Williams, Vice President of Marketing
- Mr. Nicholas M Look, Secretary
- Mr. James Barry, CFO
- Mr. H Michael Schwartz, Member
- Mr. Wayne Johnson, Member
- Customer Contacts
- Ms. Rhonda Williams, Vice President of Marketing
- Additional Websites
- ethicalcommunity.org/smar...
Additional Information
- Business Categories
- Storage Units, Moving Supplies, Storage, Moving boxes
Latest Reviews
Travis L
"My initial experience with them was great, clean facility and nice staff. However, just 5 months into my rental agreement with them they changed the price on me from $76 to $176." ... Read full review
JAMAL W
"I rented a 5x10 unit at SmartStop in ******** a couple weeks ago, the place was clean and the front desk was nice explaining me the sizes and the insurance options. But I noticed that if you want to move to a bigger unit the price go up fast, like 15% more, and the access hours are kind of short, they close at 7pm." ... Read full review
Clifford K
"Less than 1 I would give them MINUS 10 if possible Zero customer service since taking over Amazing spaces The former company was great and accommodating for YEARS that I was with them The new people Would not work with me at all with my wine storage which i have had for MANY YEARS with Amazing spaces The new owners DO NOT CARE It s obvious in their conversations with me .I'm moving my wine storage to another accommodating facility for these *** people do not care about customer service or satisfaction at all My money is going elsewhere." ... Read full review
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.