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Business Profile

Mattresses

Sleep Country Canada

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Sleep Country Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sleep Country Canada has 147 locations, listed below.

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    Customer Review Ratings

    1.3

    Average of 120 Customer Reviews

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    Review Details

    • Denise

      Date: 07/11/2024

      Sleep Country Canada no longer stands behind the products they sell. The quality of the products is terrible but they still charge premium prices. The customer service is ridiculously poor. I purchased very expensive sheets that, in the package, felt soft and smooth. After one wash the "highest quality" 500 thread count bed sheets turned into burlap sacs. I didn't even use them. Of course, they've been opened and cannot be returned. They claim the "warranty" only covers unopened packages. How exactly is anyone to know if there's a problem until the product has been opened? Despite taking the scouring-pad-level scratchy sheets back to the store and having the employee recoil after touching them and then ******** me of damaging the sheets, the story changed and now, according to everyone at Sleep Country who I spoke with, there is no problem. "These are the highest quality sheets in Canada" ~Sleep Country Salesperson. *** ******* **** ***** *** ***** ****** ******* ****** ** ******** * **** * *** ******* ****** ****** ** *********

      Sleep Country Canada

      Date: 14/01/2025

      Hi ******,
      Hope you are well. We are sorry to hear about the issues you experienced with the sheets. Our records indicate that an exchange was done for you at the store already. We apologize for any inconvenience and hope the new sheets are working out for you.
      Regards

      Denise

      Date: 16/01/2025

      Hello. Yes, an exchange was done for exactly the same type of sheets as what I initially purchased. I haven't taken the new ones out of the packaging because I know they're the same poor quality as the ones I tried initially. They're so terrible, in fact, that I can't even bring myself to donate them anywhere. They're sitting in my house taking up space and making me relive this ridiculous situation every time I see them. When I took the sheets back to the store to provide proof that the sheets are terrible, what I asked for was an exchange for another type of equally priced sheets. That is not allowed, according to the salesperson I was dealing with. What I really want is for Sleep Country to stand behind their products. If a customer is unhappy with the quality of a product, giving the customer a replacement product identical to the garbage that was initially sold solves nothing. I would like to think an exchange for an alternative, equally priced product is acceptable but this is not how Sleep Country manages these problems. * ***** **** ** * ***** ******* *** ** *** * ********* ** *** ****** SLEEP COUNTRY FAILS to stand by the product they sell and basically I have been ******** out of ~$200.

    • Gord W

      Date: 28/10/2024

      Sales people seemed good but the worst customer service ever. Delivered the wrong box spring customer service gave me the run around and told me to call the store. Promised new delivery of box spring did not deliver again customer service gave me the run around and told me to call the store.

      Sleep Country Canada

      Date: 14/01/2025

      Hi ****,
      We are sorry to hear that you had some issues with our customer service team. We sincerely apologize for any inconvenience and hope that you received the new box spring. If you have any questions and concerns, please contact us at ###-###-####.
      Regards

    • Dianne S

      Date: 11/10/2024

      I've been to Sleep Country twice and only twice. BOTH times were horrible. The first time we went, a young girl was behind the counter talking with her co worker. She stopped and asked us "Were you just here?" I said "No, we just came in." She continued talking with her co worker...never asked us if we needed assistance or help with anything! The second time we went in, I was looking for a new pillow. Thinking that the lady would offer a "sleep test" with the pillows as they show on their commercials. She did come over and showed me two VERY expensive pillows and that was all. She never once asked if I would like to try them or offered for me to try them! I will NEVER recommend Sleep Country to anyone! Their commercials that say they offer all this one on one assistance is a crock! *** ******* *** **** **** ******* * **** ***

      Sleep Country Canada

      Date: 14/01/2025

      Hi ******,
      Hope you are well. We are sorry to hear about your in store experience. Your feedback is important to us and we will make sure your concerns are sent to the sales managers so they can follow up with the associate for training and coaching purposes. We thank you again for taking the time to bring this to our attention.
      Regards
      Ray

    • Peter V

      Date: 08/10/2024

      ***** company, will not replace my mattress due to a few small stains.

      Sleep Country Canada

      Date: 14/01/2025

      Hi *****,
      Hope you are well. We are sorry to hear that your warranty was voided due to staining. The warranty is provided by the manufacturer and not Sleep Country. The manufacturer requires that the mattress be stain free without any rips or tears which voids the warranty. We offered a discount voucher towards another purchase but unfortunately your mattress cannot be replaced under warranty.
      Regards

    • Lisa W

      Date: 09/09/2024

      Worse customer service and return policy ever!! ** *** *** **** **** ********** ***** **** I only purchased a mattress topper ($165) online. Upon arrival of the mattress topper I slightly opened it to feel it was thick enough to support my back issues. Unfortunately, it was paper thin, I wanted to return it and get my money back so I can purchase a thicker topper but to my surprise it's considered ''opened" and not allowed for refund or exchange. **** ********* ******* *** ***** ****** ****** *** ***** *** ** ******  I couldn't believe a slight touch, it's opened and not refundable. How am I supposed to touch it without opening it???? *** ********* **** ******* ** ***** ** ************ ***** ** **********

    • Corrina N

      Date: 06/09/2024

      I went to Sleep Country for the ***** posture ******** ******* Plus mattress. Was told the bed was a medium. I did get a deal on the mattress as they had a sale on. When paying I used my debit by accident and went back to the store to get a refund and put it on my CC. My order was to arrive that Sunday August 5 th.
      The salesman went to refund me and ended up canceling my order because they don’t refund debit you have to wait for a cheque to be mailed to you which wasn’t told to me when I purchased the mattress. So I had a 4300.00 purchase for this bed. The refund was supposed to arrive at the store on the following Wednesday. I didn’t receive the cheque for almost 3weeks!!!!
      Now on to the mattress it arrives and the delivery person leaves a black mark on the mattress. I call and make arrangements to get a new one delivered ( I also was at the store and thought I wanted a different mattress till I realized I needed their box spring to go with it or I would have issues with the warranty so decided not to go with it) the second mattress was supposed to be delivered August 24th it didn’t show up when I called they said they were out of stock and it would come the next Sunday. No one contacted me.
      The new mattress arrives and it smells like toxic fumes. I’ve been trying to call them and now I get an answer machine instead of talking to someone.
      I’m having a reaction to the mattress fumes and no response from them ** * ***** **** * * ** **** ******* * ***** *** *** ***** ***** *** * ******** *** **** ** **** ** ****** *** *** end up with a mattress you can’t even sleep on!!!! ******** ******* ***** **** ***** ********* ****

      Sleep Country Canada

      Date: 21/01/2025

      Hi ********,
      Hope you are well. We are sorry to hear about your experience. Please contact our customer service line at ###-###-#### for assistance.
      Regards

    • Aaron E

      Date: 01/09/2024

      After paying for my mattress at the store i went home and checked the same mattress out on their website and checked out only to realize the mattress is actually on sale and $575 cheaper!!
      ************* * **** ******* *** will be requesting a refund. Mattress is not due for delivery for another week. And…i am PST exempt and associate filled that info out and still charged me. Its Sunday night and store is closed Monday but will be at the store first thing come Tuesday. * **** ******* ** ****** *** *** *********** ***** ******* ****** ****** ** *********

      Sleep Country Canada

      Date: 21/01/2025

      Hi *****,
      Hope you are well. We are sorry to hear about your experience. Please visit the store where the purchase was made to see if anything can be done.
      Regards

    • joe K

      Date: 28/08/2024

      forget the warranty you have to jump through hoops to get anything. our mattress has springs pinging and making noise, they need pictures and videos of noise, they say put the mattress on the floor and put a straight edge on it. we have nowhere to put the mattress on the floor. will not return to steep country

      Sleep Country Canada

      Date: 21/01/2025

      Hi ***,
      Hope you are well. We are sorry to hear that you are experiencing issues with our warranty claims process. Please contact our customer service team at ###-###-#### to go over some options.
      Regards

    • Judith M

      Date: 20/08/2024

      Sleep Country ** ******* * *** ********* in TO ***** ***** * ************* ** **** a comment made (by the salesperson Zaniq) upon my leaving the store , and after sharing that I am ‘going to keep shopping but may return’. Zaniq stated ‘I hope you came in here looking to buy a mattress n not just to use my washroom!’. ** ****** ** ** * **** ****** ****** * ** *** ********I stated that ** ******* ** * I could not believe he spoke to me in this way. He kept repeating ‘goodbye, goodbye, goodbye’. * ****** ** ****** ****** ** ********** **** * ****** ******** *** **** ****** **** ** ******* ****** ***** ******* * ****** ** ****************************** ****** *** ** ****** ***** ** ********** * *** ******* **** **** ** ** ***** I am truly shopping for a new box spring n matttess but will ABSOLUTELY NOT be buying one from Sleep Country.

      Sleep Country Canada

      Date: 21/01/2025

      Hi ******,
      We are sorry to hear about your experience in one of our stores. Your feedback has been sent to the sales managers to do a follow up with the associate in question. We sincerely apologize.

    • Amy F

      Date: 19/08/2024

      I am displeased with my purchase and will not shop at Sleep Country again. My bed is so lumpy that you can tell even when it is made with a comforter. A lot of back and forth with the company to be denied any sort of ratification because none of the dips are 2” deep (only 1.5”). * ** ** ** **** pain falling asleep and in the morning and cannot afford nor should I have to afford another $1000 mattress after only 3 years.

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