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Business Profile

Wireless

T- Wireless

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a cell phone to the store for repair. A few days later, I was informed that the phone was ready for pick-up. Upon arrival, I was told the battery had been replaced. I was asked whether I wanted to keep the old battery; I requested that it be disposed of, and the staff confirmed they would handle it.

    I was charged $150 plus tax for the replacement. However, the new battery functioned for only two days before becoming non-operational. I contacted the store and was repeatedly told to wait for the owner to return to assist. After a week of delays, I requested a refund* REMOVED

    I received no response until I was asked to visit the store on a specific day. When I arrived, I was told that no action could be taken until the owner returned from an overseas trip. I have since been informed that the owner will not be back in Canada until mid-September—two months after the initial payment for a defective product. REMOVEDexpect a customer to go without a functioning phone for over two months without a clear resolution timeline.

    When I requested a refund, the store initially denied I was a customer. After presenting proof of payment via a bank statement, they acknowledged the transaction but claimed that no refund could be processed until the owner returns. Notably, the owner's presence was not required to accept payment in July.

T- Wireless is NOT a BBB Accredited Business.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.