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Business Profile

Security System Monitors

A.P.I. Alarm Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

1

Average of 33 Customer Reviews

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Review Details

  • Don Y

    Date: 18/11/2025

    We have been trying to get hold of API alarm for days now through phone calls email and either of these have not worked, since API took over we have been charged more than **** said we would get charged, all we want was to cancel our alarm as no longer need, not very good customer relations ***** **** *** ******* **** *** **** ***** ******** ************. ***** ******* *** *** **** **** **** ******* ***** **** *** ***** *** ******** ** ****** ********. It would be nice if someone from this company would get in touch with us.

  • Gabriele D

    Date: 18/11/2025

    Absolute horrible service. Cannot get ahold of anyone, left messages and even spoke to monitoring department after being on hold 45 minutes. They would not provide me any information on my account. I was told someone would call me back after threatening to cancel my service and it's been a week....no call.
    Totally unacceptable !!!!!

  • Charlene M

    Date: 17/11/2025

    I've been trying for close to 2 months now to have someone get back to me on cancelling my contract, having issues with our cameras, etc. No return phone calls, no reply to emails. I've been leaving messages every 2 to 3 days and getting nothing for a reply. I'm not going to keep paying for services that we are not satisfied with. I signed a contract with Bell and they provided the customer service we required as far as solving problems etc., contacting us when required, this company will not reply at all. We should not have to be stuck in a contract with a company that isn't providing the service we need.
    We need to know how to cancel our contract, and we should not have to pay any penalty as we didn't sign with them to begin with, and they are not providing any kind of service to us anyway.

  • Lenirose E

    Date: 14/11/2025

    **** ******** ** *** **** ** *** *********** Was with **** who sold my account and info to another company API alarm. Called and emailed API over a dozen times to cancel and no response. Actually got through to a live agent who proceeded to tell me that cancellations are only done via email. Even though I started with emailing and only called because nobody was responding. After weeks of trying to cancel, I hear back from them via email but they completely ignore my cancellation request and are sending me a new month’s bill. Zero customer service. Nobody will respond ** *** **** *** **** **** ******** ******* *** ******** ** *** ****** ***** **** ** **** * ***** ****** ******* ******* ***** *********

  • Robert M

    Date: 13/11/2025

    Absolutely terrible service, cannot get a hold of anyone, try calling and have been on hold 45 minutes or longer multiple times calling. Sent 3 emails asking for someone to reach me and provided all my contact info. I was a **** ****** ******** customer and A.P.I took over, I need a copy of my bill and cannot get a reply from anyone...beyond frustrated after 2 weeks of trying. UNACCEPTABLE !!! I am on hold right now for 50 minutes and took a screen shot of the call hold time on my cell phone

  • Catherine D

    Date: 11/11/2025

    I've tried repeatedly to reach them via phone and by the email contact on the website. I've received an email notification confirming receipt of my contact email but no response. I have tried calling the number on the website and it just rings and rings and rings. I have malfunctioning equipment and I am unable to get in to my account despite many attempts. Very frustrated.

  • James K

    Date: 09/11/2025

    My security service was sold to a new company and I cannot get assistance from them, I have spent countless hours on hold trying to get tech service. My security panel is almost completely unreadable. I put in a service ticket and there has been no response.
    Based on the total lack of communication with this service provider, I am wondering if my home is actually being monitored for security.
    The company may well be inundated with a large volume of calls due to the change over but that's their poor planning causing the chaos. This is the security of my home. I note that there was no delay in getting me invoiced.

  • Kristin G

    Date: 04/11/2025

    Our system was switched from ***** to API Alarm- **** **** *** ******** **** ** **** **** *** *** ********* **** **** **** ********* ********* Since they did the "upgrade" our system beeps every four hours, day and night, since your technician visited on August 13. Before that service appointment, we had no issues.
    Despite following every instruction provided and making numerous calls to the 1-800 number (at least 50 documented calls since August), no one has returned my messages or scheduled the promised appointment after a panic alarm was triggered in the middle of the night after they tech "upgraded" our system. The people who answered the panic bypassed the door in the system and its never been fixed.
    This situation has become unacceptable. I have repeatedly requested that a service technician be sent to resolve this problem, but nothing has been done. As the system remains faulty and unusable, I do not believe it is reasonable to continue paying for a service that is not functioning but cannot get ahold of anyone to fix the system. * **** ***** *********** **** ******** ******** **********

  • Joyce K

    Date: 01/11/2025

    Since ******** sold to API Alarm, we can not get a response from. I'd give them zero stars if I could. They won't answer their phone and just when the Message 'your call is important to us, please wait for the next available rep' ends and you hear a click like someone will answer, THEY HANG UP. WORST COMPANY ****** **** ****** *** ** ** ******** ** **** ***** ******* ** ***** **********

  • Ilia S

    Date: 01/11/2025

    Horrible costumer service, their "working hours" make them inaccessible despite claiming to monitor the house alarm system 24/7. I have left many voicemails and called for the last 3 days, no discrete answers. The one time someone did pickup, there was no clear directions from the company in terms of payment. I spent 1/2 a day on the phone to only be told to visit my bank. My bank does not accept their format of account # and I refuse to click and pay online via a no-reply email from the company. I want to cancel my subscription, as this alarm company went downhill since it switched from **** *** ***** **** to API Alarm, but I cannot reach anyone! * **** * ***** *** *** ***** *** **** *******

A.P.I. Alarm Inc. is BBB Accredited.

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