Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Security System Monitors

A.P.I. Alarm Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

1

Average of 23 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Sharon T

    Date: 31/10/2025

    Been on hold for over an hour several times. I can't get through to anyone to move my services. What is wrong with this company?
    Answer your phones!!

  • Susan M

    Date: 31/10/2025

    As you probably know API alarms took over from ****. I was a customer of **** and also ***, which was the company that Bell took over. **** and *** gave great service. API alarms is giving me lousy service. When they did the switch from ***** my alarm stopped working and they are very difficult to reach. If they promise something and say they’ll do it quickly, nothing happens. I want my alarm working and I don’t understand why I have to keep waiting and waiting and waiting to get any action. I would’ve given them less than one star *** **** *** ******** ******** ******* **** * ****** ** **** ** *** ******* **********. I hope that something can be done about my problem. * ******* **** *** *** ***** *** ******** ** ******** ** **** *** ***** ** **** ********** 

  • DAVID M

    Date: 31/10/2025

    A total disaster. I e-mailed this company in May 2025 to cancel my account. My experience with API had been terrible.
    I had been unable to access my account. Apparently no account with API exists with my email address. I made several calls to Customer Service. I was transferred to service department where I got an answering machine advising that no one was available and to leave my name and number. I did so and received no call back.
    - I stopped receiving notifications I had set up for my account. Called and again transferred to service department – no call back
    - My flood/low temperature was not working. Called and again transferred to service department– no call back
    It took three more e-mails and 5 messages (which were never returned) before I got confirmation that my account was cancelled. Then in September I received a statement advising that my account was 3 months in arrears. I sent 2 emails and made 10 calls to customer service which all went to an answering service - no call back. In October I received a second notice that my account was in arrears. I sent 2 more e-mails with no response and finally on my 6th call to customer service I got hold of an agent who advised that my account was cancelled and was not in arrears. I was promised that I would get an email to that effect. Three weeks later and I am still waiting. I have tried calling customer service on four more occasions but after a long wait am transferred to voice mail and my calls are not returned. **** ******* ** * ***** ******

  • Violet B

    Date: 30/10/2025

    Horrible customer service been contacting API since July to send a service technician out to install a garage sensor they sent me in July
    for me to personally install which I can’t. I have been getting nothing but the run around from this company.
    I am beyond frustrated I must of called or emailed over 20 times and no one calls me back to set up a service call even though they keep saying they will.

  • Jessi E

    Date: 30/10/2025

    I am extremely disappointed with the neglect to keep client information private and secure. A.p.i alarm improperly sent out a group email to all of its clients, exposing everyone’s email to everyone.
    This happened on October 22, 2025. It is now October 30. I have called several times as well as emailed them requesting the cancellation of services. I have yet to speak to someone as no one is answering calls nor have they replied to my emails in this regard. This is a security company that has failed to provide security to its clients.

  • Maureen F

    Date: 30/10/2025

    API Alarm recently bought the **** ***** **** alarm business. The customer service since the transition is unbelievably terrible. At first there were promises for calls to be returned, now it is impossible to speak to anyone. The line is on hold for over an hour, then it may simply cut off or finally go to voicemail but no calls are returned. I opened a service ticket October 8th and have called at least 30 times since that date and cannot get support. On the off chance you might get someone from customer service to answer they transfer the call to service and the call is ignored or dropped. Dialing the option for service is useless. They have not answered the line in spite of multiple attempts.
    *** ****** ** ******* ** *** ***** ** ******* **** **** ********** *** ******* *** ******* ****** ********* ** ****** **** **** ******* ** *** ******* **** should be upset as well that their customers are being treated so poorly by the purchasing company for this service.
    My next email will be to an executive at API *** ********.
    I have no hesitation to cancel the service at this point if only I could actually speak to anyone to complain

  • Stephanie E

    Date: 30/10/2025

    A.P.I. Alarm took over from **** *** as of October 1, 2025 and since this date It appears my outside cameras are not working at all and I do not feel anything is being monitored by AP.I. which also includes fire, carbon monoxide, motion alarms, etc.
    I have tried calling the tech service about 10 times now and also customer service. I’m continuously on hold and cannot get anyone at AP.I. to talk to. I will choose to not stay with this company and now look for a secure alarm company who can answer their phones and provide actual alarm services. I’m very disappointed with AP.I. alarm

  • Alice S

    Date: 29/10/2025

    Recently **** ****** transferred their security business to A.p.I Alarm Inc. I am trying to reach them for more then week no phone answers, set 5 emails cancel my subscription. No Customer service.  I will not pay anything. * **** ** ****** ****** ******** ******* ** **** **** **** ****** * **** ******** ** ** ******

  • Brian M

    Date: 29/10/2025

    I have been attempting to cancel my service for two weeks and have not received any helpful feedback. I've called many times and left messages, no calls have been returned. I've sent two e-mail, one received no replay, the other prompted a call from someone who was unable to cancel my service, and instead could only ask why I was cancelling my service. I unhooked my alarm system several days ago expecting a call from the monitoring department based on API's response to a *** new article about peoples inability to contact API alarms, and have received no call to check the status of my system. I am currently paying for services I don't want and I'm being provided no mechanism to proceed with the cancellation.

  • Andrea O

    Date: 27/10/2025

    I have been on hold for over an hour waiting for an agent. This morning at 8:27am I mistakenly tripped my front door alarm. I disarmed within about 2 minutes and waited for the monitoring centre to dial in. They never did. I reported this to the monitoring centre by phone at 8:56am. The person I spoke to indicated that they dismissed my call because I disarmed the alarm. * ***** ***** ** ******* *** * *** ** ** **** ******* ** ** ********* *** ** **** ***** ***** *** ****** **** **** **. If you want to change that, call customer service in 4 minutes when they are open.” I asked again why they didn’t call asking for my password and he said “I don’t know what to tell you - after 5 minutes they cancel it all”. Still on hold -1hr and 6 minutes now!

A.P.I. Alarm Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.