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Business Profile

Security System Monitors

A.P.I. Alarm Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

Customer Review Ratings

1

Average of 46 Customer Reviews

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Review Details

  • Suzanne S

    Date: 10/12/2025

    Cannot reach them by email, phone or any other way. I’m trying to cancel my service with them but cannot reach them.

  • Dave H

    Date: 06/12/2025

    Customer service ***** **** ****** sold there alarm contracts to these guys I have been trying for 3 weeks thru email and on the phone for hours on hold waiting for an agent..

  • Natasha I

    Date: 04/12/2025

    If I could leave no stars I would. My husband and I recently moved homes and we have been attempting to reach their customer service for over a week without success. Despite multiple voicemails and emails, we have not received any response. This lack of communication is unacceptable.
    We are being billed for a service at a property we no longer occupy and have been unable to resolve this issue due to the unresponsiveness. I had no choice but to canceled my automatic payments from our online account as we refuse to pay for a service we no longer use and need transferred.
    API's customer service approach needs immediate improvement ** **** **** ******** ** **** ********** 
    We are extremely dissatisfied!
    **********

  • Vanessa C

    Date: 04/12/2025

    I emails, calls almost every day and send email to cancelled no respond from **** transfer the service . I really do not know what to do at the point. I went to the office on Yonge street the security guard told me not to go up. Please can someone help us as **** ****** even refuse to help us there is nothing they can do.

  • David H

    Date: 04/12/2025

    Would love to leave 0 stars or less!
    The worst customer service of any company
    Make promises and tell you things that are clearly not accurate.
    **** ******* ******** * 

  • William F

    Date: 03/12/2025

    I was trying to contact for the past few weeks but it’s hard to contact this people i want to move my equipment to my new house but no one responds to my call to arrange move process. This company is not reliable to contact **** ****** ****** **** **** ** *** * ***** ********* **** ********

  • Iryna A

    Date: 03/12/2025

    The worst service! As soon as they took over from *******, our alarm started malfunctioning, we called, asked for someone to attend to it with no response. Finally we decided to cancel their services. I have been sending the request by email, through web submission leaving voice mails, twice spoke to a customer service rep and was assured the service will be cancelled by the end of the month, nevertheless, it continued to the following month. It's impossible to get hold of them by phone, I stayed on the line few times over an hour each just to be told that there is no one available to answer my call.... Leaving a msg is useless. Absolutely outrageous!

  • Joan M

    Date: 02/12/2025

    **** ******* ******** ** ***** * * ***** ********** *** **** **********. Since **** ***** **** sold to them in October I've been trying to reach someone to cancel for weeks. *** **** ******** They do not answer the phone or return emails. I was just on the phone for a half hour on hold and then when someone finally answered, was transferred to someone else who wasn't there and the recording said to leave another message. They charged me twice last month. I want to cancel!! * ***** **** ******* ** **** *********** *** ****** *** ****** **** *********** ** **** * ******** ******** 

  • John Gerald D

    Date: 27/11/2025

    I have residential alarm services with **** *** and they switched services to A.P.I. and I have had nothing but problems. I had a problem with my alarm system and I have tried to contact customer services at least 10 times and put on hold between 25 to 30 minutes and then referred to their voice mail. I have never received a real live person response. I had to change my services to another provider and I sent a letter registered mail informing them that I have terminated the services and asking for a telephone response which I never have received. Only interaction I have gotten is a email invoice for the next month which I plan not to pay. * ** ******* **** **** ***** ****** *** ****** *** **** ********** ******* ** **** ** *** ******** ******* **** ****

  • Robert P

    Date: 26/11/2025

    Spent hours and hours trying to get tech support but to no avail, could not speak to anyone. Finally got appointment to replace door bell and nobody showed up or called, was left in the dark once again. This is terrible service, actually no service, I cannot understand how a company can operate like this.
    ****** ********

A.P.I. Alarm Inc. is NOT a BBB Accredited Business.

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