Business ProfileforA.P.I. Alarm Inc.

On May 26, 2023, our security system went off and my wife and I were very disappointed as we received absolutely no response from API Alarms (our monitoring company at the time) As a result: • On May 26, I phoned API to terminate the service • I was instructed to send them an email to cancel the service • On the morning of May 26, I sent API an email indicating that I wanted the service to be terminated immediately and that I was also going to cancel the automatic payment of June 1 for the month of service of June • May 26, I received an email confirmation from API Alarms indicating that the service would be cancelled within 48 to 72 business hours. In other words, API Alarms affirmed in writing, they would be cancelling the monitoring service before the end of May • May 27: ****** ****** visited our house and we signed a contract with ****** ****** on May 28 to provide us with monitoring service • June 1: I received invoice ******* from API Alarms indicating the amount due for June was $0 • June 2: we received an email from ****** ****** scheduling an appointment to review our security system installation • June 7: ****** ****** visited our house and activated their monitoring service at which time the payment schedule was also established • Recently, I discovered that API had sent me invoice *******, dated July 24, indicating I owed $***** for the month of service of June I honestly feel we terminated the service with API with more than enough anticipation to avoid having to pay for June. API provided written confirmation affirming the service would be terminated before the end of May. This is corroborated by Invoice ******* from API that states we owe nothing for June. We signed a monitoring service contract with ****** ****** on May 28 and the service was activated on June 7. Then on July 24, API decides I owe them $***** for June! ******** **** ******* ** ** ** ** * ***** ************** ** ************ *** ***********