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Business Profile

Security System Monitors

A.P.I. Alarm Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have paid API for Alarm and monitoring service for the house at ************* for years. We sold the house and moved the phone to our new location on June 7, 2022. The possession date was not until July 15th, so we did not cancel the alarm service because we thought the house was still being monitored. We had been back and forth and continued to set the alarm. There was no error code indicated until late last week. When we called API #1-800 we were told it was a 'communication error' because there was no longer a phone line in the house. Obviously, API had not been monitoring the house, or they would have realized that there was a problem the afternoon of June 7th when the phone line was moved. They did not try to contact any of the phone numbers they had on file. Our complaint is that API was charging for a service they were not providing and we want the monthly charges refunded back to June 7th when the phone line was moved.

    Business Response

    Date: 12/08/2022

    Business Response /* (1000, 8, 2022/07/27) */ THE ALARM COMMUNICATES VIA LANDLINE, API WOULD HAVE NO WAY OF KNOWING THE CUSTOMER CANCELLED THEIR LANDLINE AS THE ALARM HAS NO WAY IN WHICH TO COMMUNICATE THE LANDLINE WAS CANCELLED AND IS THE RESPONSIBILITY OF THE CUSTOMER TO INFORM THEIR ALARM COMPANY THE COMMUNICATION PATH WAS CANCELLED THE AMOUNT WILL BE REFUNDED

  • Initial Complaint

    Date:29/06/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have moved from the address *********** that we had their service, they asked my father to send an email to say we are discontinuing service. They continue to collect money and charge him. January 4th I contacted them to sort it out. I kept the email, the lady I spoke too said it was received. But since then they still charging my father, they also have my late mother on a letter on letter saying we owe them money. Lately they don't answer or return calls when trying to solve this matter.

    Business Response

    Date: 05/08/2022

    Business Response /* (1000, 8, 2022/07/21) */ To date there has not been a request sent via email to cancel the account, please send the original email request to **************************** and we will investigate further. Last communication was via phone requesting the original to be sent which was May 10 2022

A.P.I. Alarm Inc. is BBB Accredited.

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