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Find a Location

Ashley Furniture HomeStore has 63 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ashley Furniture HomeStore

      1000 St. James St Winnipeg, MB R3H 0K3

    • Ashley Furniture HomeStore

      1580 Regent Avenue W Winnipeg, MB R2C 2Y9

    • Ashley Furniture HomeStore

      925 18th Street North Brandon, MB R7A 7S1

    • Ashley Furniture HomeStore

      116 Nature Park Way Winnipeg, MB R3P 0X8

    • Ashley HomeStores Hearst

      1444 Front St HWY 11 Hearst, ON P0L 1N0

    Business ProfileforAshley Furniture HomeStore

    Furniture Stores
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.89/5stars

    Average of 91 Customer Reviews

    Customer Complaints

    210 complaints closed in last 3 years

    46 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Ashley Furniture HomeStore has 63 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ashley Furniture HomeStore

        1000 St. James St Winnipeg, MB R3H 0K3

      • Ashley Furniture HomeStore

        1580 Regent Avenue W Winnipeg, MB R2C 2Y9

      • Ashley Furniture HomeStore

        925 18th Street North Brandon, MB R7A 7S1

      • Ashley Furniture HomeStore

        116 Nature Park Way Winnipeg, MB R3P 0X8

      • Ashley HomeStores Hearst

        1444 Front St HWY 11 Hearst, ON P0L 1N0

      Headquarters
      1000 St. James St, Winnipeg, MB R3H 0K3
      BBB File Opened:
      1/11/2005
      Years in Business:
      18
      Business Started:
      1/7/2005
      Number of Employees:
      51
      Hours of Operation

      Primary

      M:
      9:00 AM - 9:00 PM
      T:
      9:00 AM - 9:00 PM
      W:
      9:00 AM - 9:00 PM
      Th:
      9:00 AM - 9:00 PM
      F:
      9:00 AM - 9:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      11:00 AM - 6:00 PM
      Business Management
      • Mrs. Krystle Antonchuk, Social Media Coordinator
      Contact Information

      Principal

      • Mrs. Krystle Antonchuk, Social Media Coordinator

      Customer Contact

      • Mr. Norman J. Alegria, Director
      • Ms. Cheryl Harton, Team Leader
      • Mrs. Krystle Antonchuk, Social Media Coordinator
      • Heloisa Santos, Accounts Payable Staff
      Additional Contact Information

      Fax Numbers

      • (204) 237-4923
        Primary Fax

      Phone Numbers

      Customer Complaints

      210 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      15/04/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      March 2nd we bought the mattress from the store as part of a warranty claim from an old mattress. we were told we could throw out the old mattress by the sales lady. now they refuse to deliver us our new mattress because they need the old one for the claim. they will not answer any of out calls.
      Read More

      Customer Reviews

      91 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Louise M

      1 star

      19/04/2024

      Bought a couch and a chair from Ashley Furniture. Paid for the White Glove treatment. Didn't get it. They dirtied our carpet mat in front of our door. A door that we don't use. We only let them use it to deliver the furniture in the house. I said wiping their feet outside they wiped it all over my rug and walked in on the carpet with their dirty shoes. They're supposed to take your shoes off that's what called The White Glove treatment and we didn't get it. Put a claim in and they said because of the mat was by the door and they took the claim away. ******* **** * *** *** ** *** ***** *** *** ******** *** *** ****** really terrible and they didn't take all the old furniture they were supposed to do * ******** ********* ******** ** *******

      Ashley Furniture HomeStore Response

      23/04/2024

      Hello, thank you for contacting us. our records indicate you have an appointment scheduled to address the noted concern. we look forward to working with you for resolution

      Local BBB

      BBB Central Canada

      BBB Reports On

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