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Business Profile

Used Books

Abebooks.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Books.

Reviews

This profile includes reviews for Abebooks.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Abebooks.com has 5 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 33 Customer Reviews

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    Review Details

    • Ceoral A

      Date: 07/04/2023

      Ordered from this company as it was a Canadian/BC based business. Found the book I was looking for from a UK seller via the platform, at a great price. The seller had a high rating and the shipping was slated for no later than the 31st of March.(World of Books) I received confirmation of purchase but no tracking or dispatch information. The 31st came and went and I messaged the seller (as per the site instructions) to find out what was happening. I didn't hear back from them so I emailed ABE books. I did receive a response fairly fast, however, I was advised that the seller canceled the order as they didn't actually have the book in stock. They provided a standardized response about how I could contact the seller to find out why it was canceled and that orders canceled by the seller would count against their rating. A different email received shortly after, stated (ABE) they apologized for the issue and had in fact sourced another book that would be dispatched within 24 hours- Great!
      Two days later, I still had no follow up to this email so I sent another request. To which, I received the same cookie cutter response regarding how to contact the seller etc.
      I sent 6 emails asking simply for them to confirm whether or not I needed to source this item elsewhere as they still hadn't confirmed the promised replacement.
      Instead, I received email that the purchase had been refunded.
      I asked again.
      Same cookie cutter response.
      Also, the same seller (World of Books) was STILL listing this item for sale.
      Another 4 emails.
      This morning I receive an email stating they weren't able to find a replacement (lie since there are multiple on their site but they were more costly than what I paid) so my order was refunded.
      I understand things happen, but what I don't appreciate is when a company makes a promise to "make things right" then ghosts you, then outright lies.
      Guess it's back to ordering from Amazon.
      Absolute garbage company.

    • Kay M

      Date: 29/03/2023

      Ordered a book through AbeBooks.com. I ordered a "new hardcover" and they sent a paperback. Normally not a big deal, but I had shopped around extensively to find a hardcover copy and paid substantially more than other sellers because I anticipated heavy use with lots of schlepping around in my bag. I don't know if the paperback they sent started out in poor condition or was damaged in transit in their paper-thin wrapping, but what I received was a seriously damaged paperback (the likes of which were available online for far less than I had paid). I reached out to ask if they could send the new hardcover version that I'd ordered. It took two days to get a bot-like response wherein they stated in a one-liner that the book I ordered is not available in hardcover (as in, it doesn't exist). Three emails later, they said that if I wanted a refund, I should mail the book back to them at my own expense. I told them that I am more than willing to mail it back to them if they provide a return label, but that I'm not keen to piss away even more money on this increasingly losing proposition. I'm not a vindictive person, but I thought it would be worth logging the experience here in case it can spare someone else the grief and I see that I'm not the first to be caught up in their false advertising scheme.

    • Hannah K

      Date: 19/01/2023

      After you place the order, expect zero help from them. The vendors do not respond to messages and, while AbeBooks claims they will help if vendors do not respond, they simply respond by repeating instructions found on the website and then do not respond if you respond by expressing that they still haven't solved your issue.
      **** ******* ** * ****

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