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Business Profile

Used Books

Abebooks.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Books.

Reviews

This profile includes reviews for Abebooks.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Abebooks.com has 5 locations, listed below.

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    Customer Review Ratings

    1.18

    Average of 33 Customer Reviews

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    Review Details

    • Nicole S

      Date: 04/12/2023

      I should have read these reviews before buying. I bought a book supposedly new. I received a used book, with a lot of damage. The seller admitted to scamming me in an email. I contacted Abebooks.com about it and was told to send the book back to the seller with my own money. So not only did I get scammed for $150, but now I get to spend my own money to send the scam book back and be out the book and my money. This company is a joke. Don't bother, you will lose your money.

    • Ronald F

      Date: 04/12/2023

      This site appears to be a scam. Received a book that was not "as new, or "like new" according to the description of the book I contacted seller for a refund and have had no response.

    • Hung T

      Date: 10/11/2023

      I ordered a book. They sent me the wrong one, I have no interest in that book. I contacted them and they issued a refund to my credit card, then a week later they disputed it and took back the refund voucher without further explanation. I contacted the bank, they confirmed that to all purposes, they never refunded me. I contacted Abebooks customer service, they kept insisting that they refunded me, although I made a copy of my credit card statement showing that they did not. It is very frustrating. I never had this kind of problems with Amazon! I thought that I would try to diversify and help a non-Amazon online business, but maybe I was wrong, and they might not deserve help from customers.

    • Honey B

      Date: 13/10/2023

      It is very difficult to get any customer service at all. It is highly likely that the purchase will never arrive and there is no way to receive a refund. Abe Books blames the seller and the seller blames the shipper etc. I was refused a tracking number and the book never arrived. I am out $44 and too much time trying to get in touch with customer service.

      Abebooks.com

      Date: 17/10/2023

      Hello,

      Since the item didn't arrive and the seller didn't resolve the issue, the buyer was fully refunded on October 14. Our team confirmed this by email and we're sorry for your experience.

    • Laura W

      Date: 12/10/2023

      They have a 1800 number that doesn't work and they will not respond to my emails.

    • Kay M

      Date: 02/10/2023

      I returned a book, return to sender. I never received my money or the book back. What a dishonest company and should be taken off the internet. Thieves. My stars would be a negative 0 if possible.

      Abebooks.com

      Date: 17/10/2023

      Hello,

      The buyer was refunded for their order in full on October 3rd. They have been notified by email.

      Thank you.

    • Vera D.

      Date: 11/08/2023

      I placed an order with Abebooks.com on 7/25/23. After I clicked "Pay", I was informed that the book may not arrive until 8/18. (The problem is, I'm leaving the U.S. on the 13th and wanted to bring it with me as a gift for my hosts in Australia.)
      So I emailed Abebooks.com and asked for expedited shipping and my request was denied. Then I wanted to cancel - I was told the item had already shipped* ***** * ******* ********* It turns out, the item didn't actually ship for 5 days. Then, in 2 days, it turned up in N Vegas, where it has been sitting for 9 more days. I've sent multiple emails to Abebooks.com "customer service" - all have been answered with unhelpful, generic replies. *** ********** ***** ******** ******** ** ******* ******* *** **** *** ** *** ***** ************ ** *** ***** ***** ** **** I will never, ever order from Abe Books again in the future. ***** **** ******* * *** **** **** ***** *** ** ******* **** * **** *** ********* Abe Books said that when the book comes **** *** ****** **** I can return it for a refund. *** *** **** **** **** **** ** *** *** ****** ******** ** ** ***** ** ***** ** ****** ***** ** **** ******* ******** *** ******* * ***** ********

    • Scarlett G

      Date: 31/07/2023

      Bought a book on their website. Received an older edition (the book cover is different). I am requested to return the book with a traceable service so that I can get refund. It will cost me more than the book cost.

    • Crystal O

      Date: 05/06/2023

      I ordered a textbook on 05/21/2023. The shipping speed was reportedly 4-6 business days (should have received by 5/29 at the latest). The order did not even move to processing until 5/23/23. The textbook did not even ship until 5/29/23 per tracking. I received the book 6/2/23, after 10 business days. There is no way to rate the seller. Avoid if you have time constraints, like for textbooks!

    • Michael H

      Date: 02/05/2023

      We purchased a series of hardcover books by Brandon Sanderson. Three of them came from one reseller, which sent three paperback copies instead. That's three different ISBN's, one of which was a half-book, as the paperback editions weren't large enough to fit the entire content of the hardcover. This would require having to purchase another book, the other half-book, to complete the set. The mistake was blamed on a computer error.
      The other book arrived in hardcover, as we ordered. We spent a few extra bucks to order the copy in "good" condition, versus new, poor, fair, etc. The book arrived with the front cover detached from the book, binding broken, pages stained from a spill(s) and missing the dustjacket. If that was a "good" copy, imagine what condition a "poor" copy would arrive in. We contacted the seller and requested a return. Two weeks later our account was credited for the price of the book and tax, but not the $5.75 shipping we were forced to pay to return the book.
      Through these processes, we tried to contact Abebooks' help center - we were never successful. **** **** **** ******** ***** *** ****** ******* ** ******** ******

    Abebooks.com is NOT a BBB Accredited Business.

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