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Student Exchange Programs

Study2020

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with REMOVED, an agent for Study 2020, about the REMOVEDapplication process for my sister. She informed me that in order to start the application, I would need to pay 50% of the total amount. I then made an e-transfer of $1750. However, after discussing it with my sister, she decided not to proceed, and the money was left with them. They never requested a return of the funds. When I reached out to request a refund, explaining that my sister no longer wished to proceed, they refused to reimburse me. I am requesting the return of my money, as no services have been rendered.

    Business Response

    Date: 29/10/2025

    "After reviewing our client records, we were unable to locate any individual under the last name provided in the complaint. Unfortunately, we also do not have any record under her sisters first or last name, so we are unable to verify this person as a registered client of Study2020.
    Furthermore, as outlined in our Study Permit Agreement which I will share with you for reference, the refund policy clearly states that if a client decides not to proceed with the application for personal or any other non-institutional reason, no refund is applicable.
    Please let me know if you would like me to forward a copy of the signed agreement and refund policy for your review."

    Customer Answer

    Date: 29/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Sincerely,

    Heval REMOVED

Study2020 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.