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Business Profile

Parking Facilities

Advanced Parking Systems Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:18/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: December 26, 2022 and December 29, 2022 Attempted to sign up for monthly parking on December 26, 2022, company website crashed during payment process, never received confirmation that it was processed. Attempted to sign up again on December 29, 2022 successfully on their website. On December 30, 2022 my credit card statement was charged twice for the same parking spot on December 26, 2022 - $250.75 and on December 29, 2022 - $250.75. I contacted customer service and requested for the double charge be refunded. I was told that they have submitted a refund and it will take 7 days to receive it and the double spot was cancelled.On January 5 I contacted customer service again asking if my access card to the locked parking lot will arrive soon as I was supposed to start parking on January 9, 2023. I was assured that the card is on it's way and that in the event I do not get it by the 9th to park at a different impark lot and keep my receipts for reimbursement. I contacted customer service again on January 10th asking if the card is on it's way, they advised that they don't have any access cards available and that it was not mailed to me. They also told me that the gate should be open due to this and that I should be able to park without ***************.I went to the lot to check if the gate was open and it was not, I contacted customer service again advising them of this at which point they did not have a resolution other than for me to continue to park and pay a daily rate at a different lot. At that point I requested that they cancel my monthly parking and refund me all the charges including the pending double charge that I am still waiting for. As of January 18, 2022 I have only been refunded -$25.00 for the monthly access card. I am asking for a full refund for all the charges associated with these transactions as the service was never provided to me but was billed twice for it.

    Business Response

    Date: 04/02/2023

    We have settled the issues with the customer, completed a full refund and apologized for the inconvenience. We have closed the matter from our side

Advanced Parking Systems Ltd is NOT a BBB Accredited Business.

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