Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to and spoke with Advanced Parking several times since August 2023. They have over charged me, and charged me for months in which they didn't even have our space reserved for us. I have spoken with three separate representatives, each time promising a call back with a resolution within **** business days. Each time no one calls or emails in any capacity, yet they keep charging me more money every month this continues on. Every time I follow up they say there are no notes or comments about my concerns and issues on the account. They only respond when people reach out to the BBB.

  Business Response

  Date: 05/12/2023

  Hello ****** ******************************** name is Zith with the Monthly Parking team at Advanced Parking.
  

  Thank you for reaching out to us and we apologize for the delayed response.
  
  We have reviewed Advanced monthly parking account ****** for ******** ******* Services and got an approval to reverse the charges below.
  
  Sept 30 Monthly Parking Charge - $8.75
  Permit Fee - $32.55
  Signage Charge - 157.50
  Oct **** Monthly Parking Charge - $169.35
  __________________________
  Total - $368.15
  
  The reference numbers are: P2-6379 and P3-11950.
  

  
  We greatly appreciate your time and patience.

  
  
  Regards,
  Zith

  Customer Answer

  Date: 05/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I am happy with the amount listed in the above summary however there is only a credit on our account for a total of $25.90. Nowhere near the $368.15.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 19/12/2023

  Hello ****** ********************* you for your patience.
  
  The reversals were applied on 05-Dec-2023, reflected on Invoice #: ***********, Date: 13-Dec-2023.
  
  Regards,
  Zith

  Customer Answer

  Date: 20/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: They are also charging us late fees and interest without coming to a resolution on this problem. We have been trying to solve this for months and they are trying to squeeze any money they can from us without communicating as such. All we wanted was to be charged as per the agreement, and they are still adding more costs on. We shouldn't be charged late fees ********************* for them to come up with a solution on their end for what they wanted. Had they come to us in a timely manner and correct their invoices that are now months old, we would have paid immediately. Why are we being charged for their untimely response. We have had this stall since September and have not been able to use it once. This is a complete waste of money, and not an honest company. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:29/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid and canceled for parking at the beginning of September. Returned access card and requested to close and cancel the account. Didn't recieve refund for anything and I'm still getting charged for a service that I haven't used even once. Company trying to charge me extra for parking after I already cancelled which is clearly a violation of the terms and condtions of the ageeement. ********* ******** *** **** ******** 

  Business Response

  Date: 24/10/2023

  Hello,

  
  

  My name is ****** from the Monthly Parking Department at Advanced Parking.

  
  

  We have reviewed ******************************* account.

  
  

  Investigating the proof provided, the cancellation date chosen was Decemebr 31, 2023, and is the reason for the re-occuring charges.

  
  

  We will continue to honor our Cancellation Terms and Conditions. We have changed the cancellation date to October 31, 2023, to avoid future transactions.

  
  

  A request to reverse the additional charges past September 30, 2023, has been submitted to bring the balance to zero. These requests take 3 to 5 business days.

  
  

  We thank the Better Business Bureau for bringing this to our attention.

  
  

  Regards,

  
  

  ******

  
  

  Customer Answer

  Date: 24/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:15/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for monthly parking and did not renew it as of June 2022 as I moved from BC to *******. Advanced Parking stopped billing me, and my account was zero balance owing. Then they started billing me again on October 2022. I have called Advanced Parking at least 5 times since then, spoken with at least 2 different staff, and was given a reference number for my case. I have been advised that they will fix it as it is an error on their part. However they still end up billing me again each time on the following month! The last email I received was in June 2023 from a supervisor, ****** **** * **** ***** ***** *** ** ********** *** *** ************** ****** ** ** ** ***** **** ***** *********** who assured me that this will be fixed. Guess what? They billed me yet again, and now they are charging late fees. I am worried that this may be affecting my credit score. It has been 10 months and they still havent fixed whatever issue it is on their end that keeps charging me every month, when I havent been registered for parking since June 2022. Very disappointing and frustrating, this has been stressful, and a waste of my time having to call them multiple times now trying to get this resolved.

  Business Response

  Date: 25/08/2023

  Good day,     
  
  My name is ***** from Monthly Parking at Impark. We have reviewed *****'s account. We can confirm that the outstanding balance of $249.87 that was on *****'s account has been reversed and there is a balance on her account of $0.00.
  
  ***** can log into her online account on the customer portal, to view this on her invoice. 
  
  We appreciate your time on this matter.   
  
  Regards,   
  *****

  Customer Answer

  Date: 23/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:30/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advanced parking lot near ******* ** **** ****** ******. I purchased monthly parking in January 2023 for one month. On February 06,2023 it expired and I called them to cancel my parking. I left them online messages through the website but nobody contacted me back. After a month I received mail that i have need to pay for the parking for march2023. I tried calling and contacting them again but no response. Now they made $1000 bill for no reason. Not even contacting. All i needed was talk to them to clear out stuff. But they never called just sent mail of bill. I did cancel my parking from my end. And left them a message to contact me either by call or email. None of that happened. I have no count how many times i called and they voice message system put me on hold and no answer then. Am attaching my bank statement that showed everytime i used that parking after February 06,2023 i paid for it. All the pictures of messages i sent to them. I work in *************** building and after February i got a parking ticket too from ***************** that i paid. Why would park in different spot and get a parking ticket.All this is miscommunication from their end. They did not contact me at all. Also somehow i found there email id last month and sent them an email on April 18,2023 and didnt get a reply till today.

• Initial Complaint

  Date:28/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased monthly parking on April 6 to start April 12. ** ******* * ** ******. 21 days later and I still have no device and have not been able to park as you need the device to enter the lot. I am very frustrated. I called the MP support at ** ***** ********* on April 14 twice. The first time I was given a phone # to contact to get my device and when I called the # was not in service. Minutes later, I called MP to explain that the # was not in service. This time I was told she would put in a priority request for my device and to pay for daily parking while I wait and this will be reimbursed. I do not want to do this as I am paying for a safe gated parking lot not an open lot. She said the device would be shipped right away. I called again on April 25 and was told to pick up the device at ******* ** ******* ** *** *** ****). On April 26, I went to find it is not accessible to the public. There were #s listed on the door, so I called the MP # (*** ********). I explained that yesterday they told me to pick up the device and i am not able to enter. The person did not acknowledge this and said he would request the device. I said that this is what I was told the previous time and I still have not received anything. I asked if I could pick up the device and he informed me this is not possible. I continued to ask if I can contact anyone else or speak to a manager about this and he said to just call the # back in 5-6 days and not to worry because they have my calls logged. He also told me I will not be reimbursed for the missed parking. I asked for proof that he had requested the device again but he said no. I then called the Vancouver office # and left a message and emailed with no response. I am so frustrated. Now it’s April 27, and I still haven’t gotten the device and I am currently paying for parking I cant use. Everyone I talk to says different things. If the company is not going to provide me with the device I want to cancel my parking and be refunded.

  Business Response

  Date: 09/05/2023

  We have reached out to the customer to advise them we will reverse all costs for their current assignment. We have reissued parking for them at a different rate, reset the start date to coincide with them receiving the device. An email sent to customer with map of entrance location. We have been able to resolve the issue. We consider the matter closed. 

  Customer Answer

  Date: 10/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ** *****

• Initial Complaint

  Date:23/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** accusation of parking on their premises when I was not even in the area. I was on Vancouver island, where I live!!!! And at work!!! to add to this whole ****.
  *********** collection action against me now

  Business Response

  Date: 24/03/2023

  Hello *******

  We want to apologize for the inconvenience we have caused. The vehicle that was parked on our parking lot at this time was ****** while your license plate is ******. It was a human error that caused this issue. We have terminated the notice this week for you. Should you happen to receive a secondary notice in the mail (it is an automated process based on time), please disregard it. 
  

  Once again, my apologies. 
  

  
  Best regards,

  Shawn C******

• Initial Complaint

  Date:17/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23rd, 2023 I purchased monthly underground parking through the company Advanced Parking Systems. The location of the parking stall **** ******* ******. After filling out a form and on their website and providing my credit card information I was informed that a garage fob would arrive in the mail in a week and my first parking date would be March 2nd 2023x The money, $224.10, was taken out of my credit card account and no fob arrived. When I tried to contact this company, none of their phone numbers are in service and there is no way to contact them. I have not been able to use this parking stall and would like my money refunded and am calling my credit card to cancel so Advanced Parking Systems doesn’t keep collecting money without granting me access to the stall. I wonder how many people this is happening to. My coworker also paid for a stall around the same time as myself and is experiencing the same issues.

  Business Response

  Date: 20/03/2023

  We have reached out to ******* from our office to review the concerns raised and have resolved everything with him. We have provided a refund and given him information on how to connect with us in the future. We consider this matter closed.

  Customer Answer

  Date: 23/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I am still waiting for the refunded moneys to be put in my account.
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 24/03/2023

  Hello,

  
  The refund has been completed now and account zeroed out.
  
  
  We refunded $ 409.10 by credit card, and we will mail a $ 75 cheque device deposit to his address: **** **** ****** ** * *** *** * ********** ***

   

  We consider the matter closed.

  
  Best regards.

  Customer Answer

  Date: 24/03/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the refund was apparently rescinded. Yesterday I was given a refund on my **** and was prepared to accept this response. When I received this message today I decided to double check my account and am glad that I did because the refund does not appear to be in my pending transactions anymore. Or posted transactions for that matter. I luckily took a screenshot when the money was posted. I have also now provided screenshots of my pending and posted transactions from the last couple days and also the original charge to my account. If there is any reason why the refund was rescinded please call to tell me why. I just want this to be over. Thanks 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  6048399592

  Business Response

  Date: 31/03/2023

  refund has been processed. See attached documentation

  Customer Answer

  Date: 31/03/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying for a monthly parking pass for one of their lots. I cancelled before February of 2023 and it said effective March 2023, online it says no active parking assignments so Im not longer showed as having a parking pass there yet I noticed I was charged over $200 on March 2nd for a monthly pass for March. Took my for ever to find a valid phone number and then when I called they told since I never received confirmation of cancellation and need their approval they still charged me. And they would have to submit an approval for IF I can even get a refund and now Im worried they wont stop charging me my bank said I may have to get a new card. And now they have possibly stolen over $200 from me.

  Business Response

  Date: 13/03/2023

  Hello,

  We have received your complaint. The information provided is insufficient to solve your issue. Please provide your account number so that we can find a resolution.

  As per the terms and conditions that you agree to when you set up your parking, the cancellation is required by the 7th day of the month to be effective at the end of that month. After then, it is applicable at the end of the following month. Those t&c's are clearly explained when you begin parking with us as you confirm your acceptance, are available on the faq's on our website (see image attached) and you are provided an opportunity to download and print as well. It is important to read these so that you are aware of your commitment. We are processing your parking by those t&c's. We have not "possibly stolen over $200 from me"  as you have claimed. That is a false statement. If you can show that you have cancelled before the 7th of the month, we are happy to provide a refund for March's payment. 

  Please provide the information that we have requested so we can verify your parking account, cancellation date and what, if any, refund may be applicable.

  
  Best,

  Advanced Parking 

  Customer Answer

  Date: 14/03/2023

  
  Complaint: ********
  
  Im extremely disappointed with the response from the business. My account number with them is 226631 which they asked for in their reply . I did cancel my parking within the first 7 days of the month and followed their terms and conditions and they still charged me $222.65 for the month off March. When I cancelled online it told me that the services were cancelled affective March 1st and my pass would expire March 1st yet I was still charged. When I cancelled online I was never sent an email or confirmation or any sort of proof of cancellation as most reputable businesses would do. When I tried to contact them and in their response now they keep telling me I need proof that I cancelled yet they never provided a record of the cancellation. I am not using the service and cancelled following the terms and conditions I would like a full refund for the month of March and confirmation they will no longer be charging me. Upon research about this business theres multiple complaints and reviews of people have the exact issue and people being charged repeatedly months after cancellation so clearly this is an ongoing issue.

  
  

  Sincerely,
  
  *******************************

  Business Response

  Date: 28/03/2023

  Hello *******************,

  We have refunded the cost for March charges as of March 15, 2023. Please see the attached record of refund on your account which brings your account to a zero balance. 

  
  We consider this matter settled as of when the refund was issued well in advance of this claim being registered. 

   

  Best regards,
  Advanced Parking

• Initial Complaint

  Date:18/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: December 26, 2022 and December 29, 2022 Attempted to sign up for monthly parking on December 26, 2022, company website crashed during payment process, never received confirmation that it was processed. Attempted to sign up again on December 29, 2022 successfully on their website. On December 30, 2022 my credit card statement was charged twice for the same parking spot on December 26, 2022 - $250.75 and on December 29, 2022 - $250.75. I contacted customer service and requested for the double charge be refunded. I was told that they have submitted a refund and it will take 7 days to receive it and the double spot was cancelled.On January 5 I contacted customer service again asking if my access card to the locked parking lot will arrive soon as I was supposed to start parking on January 9, 2023. I was assured that the card is on it's way and that in the event I do not get it by the 9th to park at a different impark lot and keep my receipts for reimbursement. I contacted customer service again on January 10th asking if the card is on it's way, they advised that they don't have any access cards available and that it was not mailed to me. They also told me that the gate should be open due to this and that I should be able to park without ***************.I went to the lot to check if the gate was open and it was not, I contacted customer service again advising them of this at which point they did not have a resolution other than for me to continue to park and pay a daily rate at a different lot. At that point I requested that they cancel my monthly parking and refund me all the charges including the pending double charge that I am still waiting for. As of January 18, 2022 I have only been refunded -$25.00 for the monthly access card. I am asking for a full refund for all the charges associated with these transactions as the service was never provided to me but was billed twice for it.

  Business Response

  Date: 04/02/2023

  We have settled the issues with the customer, completed a full refund and apologized for the inconvenience. We have closed the matter from our side