Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my monthly parking with effective June 30th. I sent in my parking pass and decal, to their Vancouver head office per the instructions in their website, to get back my deposit.I have sent a follow up email and left 3 voice mail messages to follow up on my $50 deposit and have not received and]y response.

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to what I believe to be predatory billing practices and a serious breach of privacy by Advanced Parking.On June 29, 2025, I submitted a cancellation request for my monthly parking subscription. Despite the cancellation, Advanced Parking has continued to attempt to charge me $135.41 CAD every month, and they insist on continuing to do so until October, even though I no longer have access to the parking spot.What is most alarming is their refusal to delete my credit card and personal account information after cancellation. I spoke with multiple customer service agents who told me they will not remove my private data unless I pay another full month, even though I no longer use or benefit from their services. This feels like extortion and is a blatant violation of consumer privacy rights.Their customer service is extremely unprofessionalrude, unhelpful, and difficult to understand due to a language barrier. Worse, there is no way to cancel or manage account billing information online, which leaves customers vulnerable. ******************** appears to be knowingly holding customer credit card data hostage in order to continue unauthorized charges.Based on posts and complaints from other users on Reddit and other platforms, I am not the only one affected. This appears to be a pattern of unethical and potentially illegal business practices.Resolution Sought:Immediate deletion of all my credit card and personal account information from Advanced Parkings system.Confirmation of cancellation of my monthly parking as of June 29, 2025.Full refund of any charges attempted or made after the cancellation date.A written apology for the harassment and misuse of personal and financial information.

• Initial Complaint

  Date:23/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding misleading parking rate practices at Advanced Parking Systems Lot **********************************************************************), where I parked on June 20, 2025.?Details of the Issue:The posted signage states: Please See Pay Station for Rates. Rates subject to applicable taxes.The payment machine showed a base rate of $18.00, but then added $5.44 in tax, for a total of $23.44.This represents a 30.2% tax surcharge, which is extremely high and not clearly disclosed on any signage before reaching the final payment screen.This practice feels misleading and lacking in price transparency. Most consumers would not reasonably expect that a posted $18 parking rate would actually cost nearly $23.50, and there is no mention anywhere on signage of the specific tax breakdown.?Resolution Sought:Clear, upfront disclosure of full parking costs (including taxes) on signage near the lot entrance and pay station.Update signage to reflect total price or include a posted tax percentage breakdown.An acknowledgment that the current setup may be unintentionally misleading to consumers, with a commitment to greater pricing transparency.?Supporting Evidence:I have photographs of the signage, the payment screen, and my receipt, clearly showing that the tax was only revealed after rate selection.I am happy to provide these images to support this complaint.?Final Note:This complaint is not about the amount charged but about the principle of consumer transparency. In a city with some of the highest parking taxes in *************, operators should clearly inform customers of actual cost before purchasenot just at the moment of payment.Thank you for your attention to this matter.Sincerely,Kave

  Business Response

  Date: 27/06/2025

  Hello The Better Business Bureau,
  
  My name is ****** from the Customer Experience Team at Impark.
  
  We acknowledge ***** ********** concern regarding parking taxes and signage.
  
  Our signage discloses that Parking Rates will be listed at meters and Rates are subjected to applicable taxes.
  
  The total tax percentage is 30.2% which is a combination of the TransLink Parking Tax and GST.
  
  The TransLink Tax, under the ***************************************************** Act, is a parking tax administered from TransLink within ****************
  
  In short, all parking lots and its' rates within *************** are taxed 30.2%.
  
  Impark has rights to update parking rates without notice. Due to changes in parking rates, full parking costs may not be listed on signage as they may fluctuate.
  
  The total amount that will be charged is displayed on our meters before a transaction can be processed.
  
  For more information regarding parking taxes, please visit ************.
  
  We appreciate The Better Business Bureau for bringing this to our attention.
  
  Regards,
  
  ******

  Customer Answer

  Date: 30/06/2025

   
  Complaint: 23499923
  
  I am rejecting this response because: I have parked at many lots in ********* and no one else has this kind of markup at the point of purchase and without the proper disclosures to the customer. 
  

  I will consider this resolved when the business either a) includes full disclosure on the signage instead of only at the last step in the purchase process, or b) chooses to follow standard practice as per other Vancouver parking lots.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/07/2025

  Hello The Better Business Bureau,
  
  My name is ****** from the Customer Experience Team at Impark.
  
  We have reviewed the rejection to our response.
  
  To reiterate, The Translink Tax is enforced through the ***************************************************** Act.
  
  If ***** ******** requires further details regarding the Translink Tax and which locations are impacted, they may visit ************
  
  Signage disclosed at our facilities state Parking Rates will be listed at meters and Rates are subjected to applicable taxes.
  
  Impark has rights to update parking rates without notice. Due to any adjustments in parking rates, full parking costs may not be listed on signage as they may vary.
  
  The total amount is displayed on our meters before a transaction can be processed.
  
  As we have provided clarification to ***** ********** concerns, we believe this matter to be resolved and completed.
  
  We thank The Better Business Bureau for their time in this matter.
  
  Regards,
  
  ******

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23499923
  
  I am rejecting this response because:
  My request was not clarified.

   

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:24/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding my monthly parking account (#******* with Advanced Parking. My billing cycle began on February 24, 2025, but I did not receive my access fob until February 26, and was therefore unable to access or use the gated parking facility until February 27.I sent an email to Advanced Parking on February 25 informing them of the delay and my inability to access the lot. I followed up via their online contact form and made numerous calls to their customer support line, including two calls on February 25, three calls on March 19, and three more on March 31. These calls were unproductive, and I was often met with dismissive and unprofessional behavior. I even communicated via their web form that I felt harassed and humiliated by the handling of my request and expected resolution by the following week, or I would be forced to escalate the issue. I received no follow-up until over two weeks later, when I was told the request had been denied, without any meaningful explanation or accountability.I have made every reasonable effort to resolve this issue amicably. My request was simple and fair: to receive a credit or billing adjustment for the 3 days (Feb 2426) during which I was not able to use the parking services I was being charged for. Instead, Ive experienced prolonged delays, lack of communication, poor customer service, and an overall lack of respect as a customer.I am requesting a full refund or credit for the 3 unusable days and a formal apology from Advanced Parking for the undue stress and unacceptable treatment Ive received during this process. I trust the BBB will assist in resolving this matter, as all direct avenues with the company have failed.

  Business Response

  Date: 09/05/2025

  Good day, 
  
  My name is ***** from Monthly Parking at Impark. 
  
  We have reviewed Utkarsh's account. We can confirm that the request to have the February 24th-26th Monthly Parking Charge applied to Utkarsh's account has been approved. ******* can log into their online account on the customer portal, to view this on their invoice.   
  
  We greatly appreciate your understanding and patience in this matter. 
  
  Regards, 
  Tracy 

  Customer Answer

  Date: 10/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:10/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 20, 2024, Advanced Parking double-charged me ($23.44 X 2) for parking in Lot 9180 at ****************************. I did not realize this until I received my **** bill in late Dec/early Jan.I filled out the Contact form on Advanced Parking's website requesting a refund of the duplicate charge - no response. After numerous attempts to phone, I was finally able to speak with someone, who told me that they had recorded only one transaction, and I would need to take it up with ****. **** advised me that they had recorded two transactions on November 20.The attached documents describe the situation in greater detail.

  Business Response

  Date: 10/03/2025

  Hello ********,

  Our apologies that you were not provided with a suitable response when you inquired about your parking transactions being charged. We dug a bit deeper into the transactions and noted that the meter you purchased was offline for some period of time. There were two transactions related to your license plate, one for October 16, 2024 and one for November 20, 2024. As the meter was offline, when the meter went back online, it processed both transactions at the same time on November 23rd, 2025. If you can review your statement for the October session, we believe  that the transaction was not listed as processed. If it was, we will gladly refund you the second transaction posting. Please keep us posted. You can reach out to me directly at ******************* or call me at ************

   

  Best regards,

  ***** *******
  CRO - ******

  Customer Answer

  Date: 14/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  While I am still angry and upset by the lack of customer service from ********************, at least I know that I was not double-charged.

  It is both depressing and telling that, while I was unable to resolve this issue in two months of efforts, the business responded to the BBB in less than four days.  I am grateful to the BBB for being able to bring about a resolution to this matter, and your organization clearly serves a very important service in pressuring businesses to respond to customer complaints.  Thank you!
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:13/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received email from my bank I was charged $19.75 4 separate times for parking this morning. I have not left my house. Called the bank to report fraud, they determined my card was manually entered by someone at the company. They asked I file **** fraud case. This is not the first time this company has charged unauthorized transactions. Each time I have to call my bank and get a new card issued asap at my expense because it has to be couriered to me as it's the only card I have and need to pay for gas, groceries, etc. My friends and coworkers have also told me they've experienced unauthorized charges by **** I called the company and as soon as the guy heard I was calling about unauthorized charges, he hung up on me. I called back 4 more times but now no one is answering. I need to know who at *** is manually charging customer cards without customer's authorization. Someone at the company needs to investigate and find who is accountable.

  Business Response

  Date: 20/11/2024

  Hello The Better Business Bureau,
  
  My name is ****** from the Enforcement Team at Impark.
  
  Our team has reviewed Ms. ******* ******* issue and has escalated it to our Accounting Team for further review.
  
  Any breaches of security will be handled internally.
  
  We appreciate The Better Business Bureau for bringing this to our attention.
  
  Regards,
  
  ******

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 20, 2024, I received a parking violation ticket at the ****************************************************. I didn't notice at the time that the printed receipt lacked the first letter of my car license but the remaining 5 numbers/letters were correct and printed on the receipt. (Receipt read: W005W. Should have read: SW005W) As requested, I uploaded my paid receipt with Imparks' violation ticket. Impark said I would hear within 10 days. No reply from Impark until on 4 June I received a 'Final Notice'. before Collection in the mail. They are impossible to contact by phone - they just don't answer the phone - at least not in a reasonable amount of time. If they send this violation to Collection it will impact my credit rating. How do I deal with this issue?

  Business Response

  Date: 17/06/2024

  Hello,
  
  Thank you for forwarding **************************'s BBB complaint. We have reviewed the parking notice and the payment receipt and have voided the notice as a courtesy. Please remind the customer to remember to always enter the correct information when paying for parking.
  
  We appreciate the customer's time and patience.
  
  Regards,
  Zith

• Initial Complaint

  Date:02/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was registering monthly car parking from their website, each time I try to register and provided all the information including credit card info, the system would show error forcing me to sign up again, next time I would sign up, it would not take the same email address forcing me to use another email address, finally at 3rd attempt my account got created and I was happy, only to find out the following day all the three email address and sign up attempt were actually activated though no email or confirmation sent but all the 3 accounts were charged, i.e. 3 times charged for actually the same account, noticing this, I urgently call their call centres 1000 times, send them multiple emails but one month was gone, but not even an email reply not phone reply back, left voice messages, I was going out of the country so neither could visit them, now this 2nd month, same thing all the 3 accounts are charged, but no reply from their side, I have not even got any acknowledging email either, a common sense would say the same park parking slot is registered in 3 different accounts but still they are not caring, as a normal customer I am worried about my car and worried about every month my card being charged. ****** **** ** ** *** ** ***** **** ***** ****** ** ******** *** ****** *** ************* ******* ******

  Business Response

  Date: 02/05/2024

  Good day BBB,            

  
  

  Thank you for bringing this to our attention.

  
  

  We are unfortunate to be unable to investigate the complaint any further.  

  
  

  May we please have ******************* provide us with any receipts, permits, and any other pertinent information regarding the monthly parking, including the website the parking was purchased from.  

  
  

  We appreciate your time on this matter.      

  
  

  Regards,                

  *****

• Initial Complaint

  Date:18/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 6, 2024 I was in ********* and purchased 2 hour parking. The rate that was shown was $13.80, however when I went to pay the amount jumped up to $17.97 They are charging 30% tax on the displayed rate The rate for 2 hours would have GST included in that as it is a service, therefore the subtotal should be $13.15 + GST .65 = Total $13.80... They are continuing to do this as I had to go back to purchase more time for additional 1.5 hours which was displayed as $10.35 but when the next window to pay came up as $13.48!!!! I live in ********, ** and if the parking fee options show the set price for the set hours, it is never taxed after. How is this allowed and needs to be explained why there they are taxing 30% on top of the rate displayed.

  Business Response

  Date: 18/03/2024

  Hello *******,

  Thank you for your inquiry. Parking in the lower mainland is taxed differently than what you would experience in ********. We are subject to a Translink levy of 24% on the base rate for parking. As that tax is above 11%, according to the **** that makes GST compounded on the base plus translink levy. In effect, the total tax is 30.2%. You can find out more information about the parking taxes on Translink's webpage under "taxes and charges"

  We have purposefully excluded the tax from the parking rate so that you, as the general public, can see what taxes you pay for parking. I hope this is a satisfactory explanation for the way pricing is managed at our parking locations.

  Best regards,

  Advanced Parking 

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last December, I formally requested the cancellation of my monthly parking subscription with Advanced Parking, providing all required evidence for my cancellation.Despite this clear communication, Advanced Parking continued to charge me for subsequent months, blatantly ignoring my request.It was only after a recent call to your customer service that I was informed of my service's cancellation a gross mishandling of my initial request from months ago.Alarmingly, I have received zero written confirmations or updates from Advanced Parking on any matter concerning my service, showcasing a severe lapse in customer communication and service management.Demands:I demand an immediate, written confirmation that my parking service was canceled as per my request in December, with no further delays.I insist on a full refund for the charges levied after my cancellation request, as it's clear the service was unjustly extended without my consent.Advanced Parking must address this negligence promptly. This incident reflects poorly on your companys operational integrity and customer service quality.This is not just about rectifying a billing error but about holding Advanced Parking accountable for its inadequate service and communication. I expect a swift resolution to this matter, without further excuses or delays.

  Business Response

  Date: 11/03/2024

  Hello The Better Business Bureau,
  
  My name is ****** from the Monthly Parking Team at Impark.
  
  We have reviewed ****************** Monthly Parking Account and documents provided to the Monthly Parking Team.
  
  The declared cancellation request was not fully completed for cancellation on our self-serve website.
  
  As per the evidence presented by ***** ****, in bold, our cancellation instructions states:
  IMPORTANT You must click on the "Cancel Parking" button at the bottom of this page to complete your cancellation
  
  Due to the cancellation being incomplete, the requested refund will be declined. A credit on the account has been processed for a refund.
  
  We appreciate The Better Business Bureau for bringing this to our attention.
  
  Regards,
  
  ******

  Customer Answer

  Date: 12/03/2024

  
  Complaint: ********
  
  I am rejecting this response because: I would like to emphasize that I had already canceled the service, and I am attaching a screenshot as evidence of the cancellation. *** ******* ******* ***** ** **** ******* ******* ** ******* *** * ****** ************ ** ** ******* Please take immediate action to rectify this issue to avoid further inconvenience and harm to both parties.
  
  Sincerely,
  
  ***** ****