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Business Profile

Computer Software

PressCentric Software Solutions Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reluctantly agreed to use Presscentric's services based on the promise of 100% satisfaction and the promise not to hold me hostage if ever I should wish to leave. I am not satisfied because they did not provide the services they said they could or would and now they are holding my domain name hostage. They have breached our contract. I reached out several times asking for help and resolution only to be ignored. They refuse to acknowledge me or give me access and rights to what has been mine for many years (my domain name). They are causing harm to my business and reputation by refusing to give me control and access to my name and marking my website unsecure. I have been attempting to cancel and get back what is mine (domain name and control over my website) for several months. I have many pieces of evidence and communication to prove my efforts and lack of response. They are manipulative and gimmicky trying to upsell more false claims instead of letting me leave with what I had before them. They promised a cutting edge website, increased sales, highly function tools to minimize internal work, set up and training, but none of this has happened or been completed. They promised care and concern, but do not provide it. They said I could cancel if not satisfied, but they won't release my domain name, which prevents me from creating (or going back to) my old website. I have had my domain name and established a presence, reputation, and huge clientele base online for many years prior to there company taking over. They are being malicious. I have paid them over $3000.

    Customer Answer

    Date: 02/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

PressCentric Software Solutions Ltd is NOT a BBB Accredited Business.

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