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Business Profile

Auto Floor Mats

Manicci International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Floor Mats.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 23rd of December, 2023 I placed an order for 2 sets of car mats (#*****) Fronts only for a **** ***** at $365 and a full set for a *** at $526. On the 30th of December I was emailed by Hardeep **** the sales manager to clarify one of the models of my cars asking for some photos which I provided. On the 3rd of Janurary I received and email saying that my order was complete and included one tracking number. One package was delivered late Janurary and it only contained the front mats for the **** *****. I emailed Hardeep **** on 25th Janurary asking for more information about the rest of my order and did not get a reply. I emailed again on 27th of Jan and 2nd of February to the email on thier website and still have not gotten a reply. They will not answer the live chat line on thier website, they will not answer thier Text only line, they won't answer the multiple phone calls I have made. ***** ******** **** ****** ** of over $500 dollars and apparently don't give damn about it. I wish I had seen the more recent feedback of this company over that last year as they seem to just be ******* ****** ****** At this point they still won't return any correspondence. I implore any potential customers to avoid this ******** company at all costs

    Business Response

    Date: 27/02/2024

    Hi *****,

    Sorry for the delayed response but you were successfully delivered what you ordered according to our records.

    You selected two seats for the **** ***** by the way this is why you received front only mats. Both sets were delivered under the same tracking number for both models delivered January 17. We also emailed you 

    ***** 1 Carpet 2 Layers Floor Mats *** 2011 **** ***** Sport LW 2 seats black with purple
    1 Carpet 2 Layers Floor Mats 2002 *** *** **** 5 seats black with beige

    Youve received the following order from *********************:
    [Order #*****] (December 23, 2023)
    Product Quantity Price
    Black With Purple Diamond & Black Carpets Car Floor Mats Full Set V2.0 (#****)
    Vehicle Make:
    ****
    Vehicle Model:
    LW ***** Sport
    Vehicle Year Of Manufacture:
    2011
    Vehicle Body Shape ::
    Hatchback
    Vehicle Number of Seats ; (-$110):
    2 seats (front only mats)
    Right Or Left Hand Drive Vehicle ::
    Right Hand (Most *** Vehicles)
    ************** Color ::
    Black (like shown in product image)
    Add a Second Heel Pad on driver mat bottom layer : ($9):
    YES (special price) 1 $365
    Black With Beige Diamond & Black Carpets Car Floor Mats Full Set V2.0 (#****)
    Vehicle Make ::
    ***
    Vehicle Model ::
    *** ****
    Vehicle Year Of Manufacture ::
    2002
    Vehicle Body Shape ::
    Sedan or Saloon (4 Door)
    Vehicle Number of Seats ::
    5 seats (full front and rear coverage)
    Right Or Left Hand Drive Vehicle ::
    Right Hand (Most *** Vehicles)
    ************** Color ::
    Black (like shown in product image)
    Add a second heel pad on driver mat bottom layer : ($9):
    YES (special price) 1 $526
    Subtotal: $891
    Discount: -$178
    Shipping: FREE
    Add Clips and Velcro (1): $13
    Payment method: **** ending in ****
    Total: $726

  • Initial Complaint

    Date:08/01/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered floor mat set on 11/27 with Black Friday special. Received confirmation that order was completed on 12/7. Still have not received order, complicates shipping shows product has been in Long Beach for weeks. Have sent 2 emails so far to company with no response. I am requesting a refund from the company per my email sent today

    Business Response

    Date: 19/01/2024

    Hello,

    Your are currently at LONGBEACH, the container is under inspection, waiting for customs clearance (: container inspection, waiting for customs clearance)

    Orders under the free shipping option are here. Express shipping had it been selected is much faster. Will arrive soon

    Will arrive any day 

     

    Team Manicci

    Customer Answer

    Date: 06/02/2024


    Complaint: ********

    I am rejecting this response because:

    I received an email from this company at the end of January stating that my order was stuck in customs still in **********, and that it would be delivered very soon, no specific date mentioned nor was the email signed by a specific person.
    As of today 2/6 my order is still in ********** and I still have not received the refund I have requested OR my product that was ordered on 11/27/2023.
    Please re open my case against this company seeing that I still have no product nor the refund I have requested multiple times.

    Thank you


    ***************************

    Business Response

    Date: 21/02/2024

    HEllo ************ has it right now. YOu tracking is one at bottom of page as you can see others have cleared and arrived sorry for delay it was all customs we have changed all orders for the future so they do not get checked at customs but this delay was out of our control and we appreciate your patience. Should arrive any minute


    *******************************************************************************************************************************************************************************************************************



    Please check the link above: All orders have arrived expect yours....*************

    Customer Answer

    Date: 21/02/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:15/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $359 worth of mats for front back and trunk of my ******** 2022. Paid that day 8/19 and never received an email confirmation. Had to go through several days worth of calling their *** number and texting their *** number to no avail. Then they sent me an email with a number to track the order .... however the link took me to their website where it said enter *** ** number, response was "this number is not a valid *** ** number" though it was what they sent me. Went directly to the *** ** website and got the same response. So I started calling Manicci to sort it out. Over the course of two weeks, I have called and left messages on their *** number in 3 different departments at least 3 or 4 times a day, texted their helpline several times a day, went on ******** and messaged them, emailed ************ *** ***************, and tried their chat line on the website ..... not a single response from anyone after so much effort to see if the order is complete ? is it sent ? and is there a tracking #? I am really scared at this point that this company is a **** and I cannot reach anyone. Customer service and professionalism for a supposedly high end company selling luxury mats is severly lacking. My preference would be to actually receive the order I paid for if they are indeed a legitimate business or a refund so I can deal with a different more customer minded business.

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After exchanging detailed information of my vehicle and waiting a significant period for a custom product, the product do not fit a 100%. The ones for the backseat do not fit at all, and they are way to different to be fitted by any DIY means. I have been trying to contact them since June 5, 2023 with some minor luck, but after June 14 there have been no signs of them. They do not answer emails to address customer service. I will not do business with them again and advice every consumer to be cautious doing business with Manicci.

    Business Response

    Date: 06/07/2023

    Hello this complaint has been resolved. We spoke with **** on the phone this morning .

     

    Thanks

    *****

    Owner

    Manicci.com

  • Initial Complaint

    Date:21/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my mats and can't get a response from anyone at the company. I received an update that a shippers label was created a few days after my order and it's been that status for over 45 days now. I've sent emails and made phone calls and I can't get a response. Since it's been over 45 days I can't dispute the charge. * ******** *****

    Business Response

    Date: 21/02/2023

    This order along with many others is at customs. It will update and arrive very soon. Appreciate your pateince

     

    Team Manicci

    Customer Answer

    Date: 21/02/2023


    Complaint: ********

    I am rejecting this response because: it doesnt address the issue and is a general non specific response clearly generated without looking into my specific situation or complaint. 

    Sincerely,

    *********************

    Business Response

    Date: 22/02/2023

    Hi ***,


    We have look into your order thoroughly and there are no issues with your order in transit at this time. February 14 was the last online update. Please keep in mind the next online update will be once it clears customs . 


    We appreciate your patience and business 
    Your parcel will arrive soon 


    Thanks 

    Team Manicci
    ***********

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vendor shipped incomplete order and when asked for a refund only refunded partial amount. Have reached out many times but vendor does not answer phone calls or emails.

    Business Response

    Date: 21/02/2023

    Hello *********,

     

    We refunded you 40% of your order and it was successfully delivered January 26

     

    *************
    Delivered (41 Days)
    ********** ****

    ************ ****
    *************:********* ********* *********

    Delivered - Time of delivery:2023-01-26




    Your package was delivered successfully to the addressee.
    ****** ****************** ******* ******** ******* ** ****** **** ***** ********** ******** ***********
    ********************************* ********* *********
    ****************
    **************** *********
    ********** *****
    **************** **** *** *** ********
    ********** *****
    **************** **** *********
    ********** *****
    ************ **** *********

  • Initial Complaint

    Date:30/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing this complaint against Manicci International due to the poor fitting diamond car mats I bought from this company on November 20, 2022. I paid extra for expedited 15 day shipping to account for the holidays and the car mats still arrived December 27, 2022, more than a month from the day it was ordered. I have reached out to this company directly and unfortunately they had done nothing but empty promises of resolution to this issue.

    I have attached several pictures as proof of the poor craftsmanship of this so-called "custom fit luxury" diamond car mats, as well as the email interaction I had with the company

    Business Response

    Date: 10/02/2023

    Hello,

     

    The last interaction we had with this customer was an outgoing message sent by us so we are awaiting a response. WE understand the customer is getting impatient but we have made for this model hundreds of times with no issues and they have been tested. We are sorry the customer feels this way and are still more than to refund their order if they are unhappy. The customer needs to fold the rear closet then the rear mat will lay flat and fit . Also insert the clip and then pull the mat toward door. Then it will be ok with no bump

     

    Team Manicci

Manicci International is NOT a BBB Accredited Business.

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