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Business Profile

Auto Floor Mats

Manicci International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Floor Mats.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******up getting, anyway) was free, and even still, its beyond the 21 day estimate for standard shipping. Considering that their production factories are supposedly in **************** I dont understand why my order is coming from ***** to begin with. Since 7/7/25, Ive emailed their customer service team twice & texted their 24/7 customer support three times asking for a full refund of the $49 shipping fee. Ive not gotten any response, but seeing as how their replies here are dated the same day as the initial complaint, apparently Manicci customers have to resort to using the ******************** as a middleman to communicate with this company?Look, I get that mistakes happen, but how a company handles those mistakes speaks to their business ethics and how much (or little) they value their paying customers. I truly hope the quality of the product isnt as disappointing as their customer service, but Im beginning to have some STRONG reservations about who I decided to purchase from.

    Business Response

    Date: 10/07/2025

    We have refunded the express fee already 

     


    Manicci Luxury Auto Styling <********************************************************>
    10:03?AM (3 hours ago)

    to *******








    shipping fee refunded 
    Transaction details
    Print
    Invoice Sent

    DateJuly 10, 2025 at 1:03:08 PM EDT

    Transaction *******************

    Transaction statusCompleted

    Gross amount-$49.00 USD
    Invoice ************************ Luxury Auto Styling51385

    Note to ******* Stonershipping fee

  • Initial Complaint

    Date:07/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order on may 19th and I received the delivery for order # ***** on 6/20/25 but the trunk basemat that I optioned was not in the box with the other floor mats. I have tried reaching out to ******************************* and even the chat feature on the website but I am not getting any responses. I even found an email for the CEO for the company, tried emailing him but no reply.

    Business Response

    Date: 07/07/2025

    Hi, 

    Sorry for delayed response. 

    Please check your email. Floor mats delivered. Base trunk mat we are checking and will get back to you via email shortly. 

     

    WE will inform you of any updates as soon as we get them 

    Thanks

     

    Team Manicci

  • Initial Complaint

    Date:24/02/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and while I disappointed with their poor response, I do not believe they will change their stance. I still hold to my original observations that this company provides no customer service whatsoever and makes no effort to contact customers who reach out to them. Their website offers products that they can't deliver on and they send you a partial order fulfillment only. Since they sent me something I never wanted or put in an order for, I am very disappointed. It's like ordering a wedding dress but they only send you the top half and the business thinks that is perfectly acceptable and refunds you for not providing the bottom half without any communication whatsoever. Pretty bad business model in my opinion.

    At this point, I'd just like other consumers to be aware of this if they choose to deal with Manicci. I cannot recommend them based on how I was treated.

    Thanks,

    ****** ********

    nation from the company. They should have contacted me to advise either that my order could not be fulfilled as placed OR that they had made a mistake in the order. In either case, Manicci should have made the effort to reach out to me and make this right but they have never done so.They refunded me $100 of the original price of the full trunk liner ($360) before I had even received the order OR knew what was going on. I have reached out to them multiple times for an explanation and with a request to complete the rest of my order properly. To sum up, I had no interest in only a floor mat for my cargo area and wanted the FULL TRUNK LINER. The amount of $100 refunded means I paid $260 for a simple floor mat only...which I would never have placed an order ****** date, Manicci has not responded to any of my emails asking for an explanation and for them to complete my order properly. Their customer service is nonexistent and I would appreciate assistance in dealing with them.

    Business Response

    Date: 24/02/2025

    Hi ******,

    Sorry for your issue and we understand your frustration.

    Reminder you were credited back $100 on January 15 to make up the difference between full and base trunk mat we sent an email and partial credit back onto your card. We delivered your floor mats full order and base trunk mat instead as that was available. You ordered a full trunk mat but full trunk mat is not available. 

    We have added you to list in the event the full boot liner is scanned for your model in the future to send you one at that time :) Timeline TBD

    Credit Refund Proof: 

    partial credit from full boot to base boot change
    Jan 15, 2025, 10:27 AM by Manicci


    More options



    Successfully refunded $100.00. It may take a few days for the money to reach the customer's bank account.View details
    Jan 15, 2025, 10:27 AM

  • Initial Complaint

    Date:21/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased 2 floor mats for my sons 1988 Trans Am Firebird on Dec 6th of 2024, not only that I have not received a refund for them, and no communication, after multiple attempts of me trying to find out my order status, they lied to me trying to tell me that my order have been refunded. I have no money refunded from Manicci and no mats. I am giving up. I think I will speak to a lawyer and file a lawsuit against this fraudulent company. Manicci Floor Mats are a scam company. They do not have a concept of how to run a business, and they dont care. All they want is to cheat people and take their money for false advertising.

    Business Response

    Date: 21/02/2025

    Hi ,

     

    We have looked into your order and you did not order 2. You ordered 1 set [Order #*****] (December 6, 2024) of floor mats for your 1988 Trans Am. You were contacted and refunded days later. 

    We unfortunately do not make for 1988 Trans Am models they are a rare classic car. We do not do classic cars. 

     

    Have a great day

     

    Team Manicci


  • Initial Complaint

    Date:11/02/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company should be aware that this incredible delay in response is unacceptable business practices. 

    Sincerely,

    ***** ****

    Business Response

    Date: 12/02/2025

    HI *****,


    It is on backorder reminder that is why. Newer model awaiting measurements. We can refund you though.

    Sorry for trouble.  

     

    Team Manicci

  • Initial Complaint

    Date:15/11/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order (#*****) on August 26th. Item was a trunk liner Bas diamond car floor. $134.00. Never received the item. I have called numerous times-no anwer, but left mesaages. No reply. Sent a coupld of e-mails with company of order they sent me but no reply. Going through charge company to get money back.

    Business Response

    Date: 15/11/2024

    Hi ********,

     

    You were already refunded. For the new EV Hummer we make the floor mats only. Trunk mat scans we do not have yet. You ordered the trunk mat ***** is why :)


    Have a great day

    Team Manicci

     

     

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 22543671

    I am rejecting this response because:

    *******,  As you are aware and we discussed in email no refund was ever provided although promised several times.
    I am reopening this BBB complaint as I have not heard back from my previous requests for resolution.
    I would like to resolve this if possible and would accept one of the following two scenarios.

    1) Provide a refund for order # ***** as discussed but never received. My ****** account email is *************************************.

    image.png

    or 

    2) Provide the product for a 2000 **** F250 

    Regards,

     - ****

    Business Response

    Date: 12/11/2024

    HI *****,

    Sorry for delay.

    This order was originally on backorder and refunded . Please check email conversation and chat there. 

    Team Manicci

    Business Response

    Date: 01/04/2025

    You should update or remove this complaint please . IT was sent already. 

     

    Team Manicci

    Customer Answer

    Date: 01/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried contacting Manicci by telephone and email they never respond to me

  • Initial Complaint

    Date:21/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I did thorough research on this company and found them to be very reputable in November 2023 I placed a $250 order for my sons Christmas present for floor mats for his car on December 13 of 2023 I contacted the company through their live chat on the website and immediately received a response that the mats were on back order which is strange because they are all custom-made, and that the back order was to be announced on when it would be received the individual through the live chat offered me a full refund or offered me to stay on the backordered list, which is what I decided to do. since then I have contacted through text email phone and live chat probably 80 times seriously and I have not received one single response from any avenue as far as contacting them goes at this point I would love to receive the item for my son but I also will be happy to just get my money back. I just dont understand why after this long, I cant even speak to somebody and no one will respond to me .

    Business Response

    Date: 21/02/2024

    Hi ******,

    Sorry for delay. Yes your order was on backorder as we previously emailed as there are a minority of models that we do not make for. IN your case we will refund you based on this message adn add you to a sheet to contact later down the road when we have the measurements for your car. 

    Thanks 

    Team Manicci

  • Initial Complaint

    Date:16/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 23rd of December, 2023 I placed an order for 2 sets of car mats (#*****) Fronts only for a **** ***** at $365 and a full set for a *** at $526. On the 30th of December I was emailed by Hardeep **** the sales manager to clarify one of the models of my cars asking for some photos which I provided. On the 3rd of Janurary I received and email saying that my order was complete and included one tracking number. One package was delivered late Janurary and it only contained the front mats for the **** *****. I emailed Hardeep **** on 25th Janurary asking for more information about the rest of my order and did not get a reply. I emailed again on 27th of Jan and 2nd of February to the email on thier website and still have not gotten a reply. They will not answer the live chat line on thier website, they will not answer thier Text only line, they won't answer the multiple phone calls I have made. ***** ******** **** ****** ** of over $500 dollars and apparently don't give damn about it. I wish I had seen the more recent feedback of this company over that last year as they seem to just be ******* ****** ****** At this point they still won't return any correspondence. I implore any potential customers to avoid this ******** company at all costs

    Business Response

    Date: 27/02/2024

    Hi *****,

    Sorry for the delayed response but you were successfully delivered what you ordered according to our records.

    You selected two seats for the **** ***** by the way this is why you received front only mats. Both sets were delivered under the same tracking number for both models delivered January 17. We also emailed you 

    ***** 1 Carpet 2 Layers Floor Mats *** 2011 **** ***** Sport LW 2 seats black with purple
    1 Carpet 2 Layers Floor Mats 2002 *** *** **** 5 seats black with beige

    Youve received the following order from *********************:
    [Order #*****] (December 23, 2023)
    Product Quantity Price
    Black With Purple Diamond & Black Carpets Car Floor Mats Full Set V2.0 (#****)
    Vehicle Make:
    ****
    Vehicle Model:
    LW ***** Sport
    Vehicle Year Of Manufacture:
    2011
    Vehicle Body Shape ::
    Hatchback
    Vehicle Number of Seats ; (-$110):
    2 seats (front only mats)
    Right Or Left Hand Drive Vehicle ::
    Right Hand (Most *** Vehicles)
    ************** Color ::
    Black (like shown in product image)
    Add a Second Heel Pad on driver mat bottom layer : ($9):
    YES (special price) 1 $365
    Black With Beige Diamond & Black Carpets Car Floor Mats Full Set V2.0 (#****)
    Vehicle Make ::
    ***
    Vehicle Model ::
    *** ****
    Vehicle Year Of Manufacture ::
    2002
    Vehicle Body Shape ::
    Sedan or Saloon (4 Door)
    Vehicle Number of Seats ::
    5 seats (full front and rear coverage)
    Right Or Left Hand Drive Vehicle ::
    Right Hand (Most *** Vehicles)
    ************** Color ::
    Black (like shown in product image)
    Add a second heel pad on driver mat bottom layer : ($9):
    YES (special price) 1 $526
    Subtotal: $891
    Discount: -$178
    Shipping: FREE
    Add Clips and Velcro (1): $13
    Payment method: **** ending in ****
    Total: $726

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